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Business Profile

Ecommerce

Xborderecom, noreplay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I frankly do not know if XBorder in ********** is the company I have been dealing with (but it is XBorder and they also go by Delicacyup). I purchased a lawn sized nativity scene from them after Christmas. What arrived was a tabletop two dimensional nativity scene with no detail on the characters like in the ad picture on ********* The company keeps claiming they sent what I ordered and the only way to obtain a refund is to send the package back to ***** (which would cost nearly as much as the item itself). Please advise. *********************** ******

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 25th I saw an add on Snapchat for a rose touch lamp. The add was for $29.98. There confirmation at checkout after shipping and tax was $35.86. The confirmation/receipt email again had the $35.86 total. But my credit card was charged $43.03. I -IMMEDIATELY- emailed the company to cancel my order and requested a FULL refund. It had been less than an hour!! When going to their website I was told my order had already been processed and shipped. Which I know to be impossible! When I filed a complaint I was told no problem we'll refund it. Except they only gave me a refund of $7.17. Again I went to their website to demand a full refund. Stating that $7.17 was not only NOT a full refund; that it was an unacceptable and fraud. It was just before that, that I noticed that they're based in ******. I explained to them that the ** has a law against ************** and that to do business in this country they're still required to adhere to our laws and regulations. Instead, they sent me ANOTHER email stating "To track my shipment". When I went BACK to their website it states "Banned to post". Not only did they attempt to steal from me; now they've 'banned' my ability to contact them about it!!!! I want a full refund. Their company should not be allowed to sell goods in *******. They've already broken several laws. Theft being the most egregious!!! PLEASE HELP!!

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 13 2022 I paid ****** for 3 pallets of Amazon returns. That product never came. On December 1st I received a response to my complaint of fraud stating a refund would be given within 5 days. It is December 6th and no refund at this time. This is a scam. The name of the company that charged my card is throughout but emails and responses came from xborderecommerce.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 6, 2022. I ordered a large palet of 20 milwaukee tools, and got a tiny box of generic screwdrivers worth $5 i paid with tax over $54. They offered to pay me back 10% of my purchase, that's rediculous

Xborderecom, noreplay is NOT a BBB Accredited Business.

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