Complaints

This profile includes complaints for OGD Overhead Garage Door's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OGD Overhead Garage Door

  1019 N Henderson St Fort Worth, TX 76107-1470

  
• 

  OGD Overhead Garage Door

  2402 N Beaton St Corsicana, TX 75110-1922

  
• 

  OGD Overhead Garage Door

  906 E 5th St. Ste 101B Austin, TX 78702

  
• 

  OGD Overhead Garage Door, LLC

  1028 Virginia Ave Ste 211 Indianapolis, IN 46203

  
• 

  OGD Overhead Garage Door

  132 Mitchell St SW Ste 300 Rm 324 Atlanta, GA 30303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company in mid July, 2023 to fix a garage door that had come off the tracks. They came out and charged $50 to get it back on track. A week later it came off the tracks again. Once again we had someone come out and they charged us $210 to put it back on track. 4 days later it came off the tracks again and almost crushed my husband. Once again we had them come out and they told us we needed a new garage door. They gave us an estimate of $1999 to install a new basic door. Found out later the same door at many other companies is around $1300. On the date of the door install they were supposed to come out between 10 am and 12 pm. They never arrived and after calling all day they finally had someone arrive at 5 pm. They began installing the door and we could smell the garage door motor burning and smoking. They said it just needed to rest for an hour and then it would work. Well, it never worked again and we called them to come fix it once again. They came out and said we needed a new motor which would be $717. We called another company and they came out and said the installer of the new garage door had burned out the capacitor while installing the door. The new company we hired fixed it for $50 and ************ fine. We are were taken advantage of and instead of the OGD technician telling us he messed up when he burned out the capacitor, he tried to charge us to install a new motor. Which by the way is only about $450.

  

  Business Response

  Date: 07/31/2023

  We apologize that you are unhappy with the service provided. What exactly are you wanting a refund on? The door install that you paid for is completed. I do not see how anyone can determine that ************** caused damage to a capacitor on the motor. For 1, they are known to go bad, especially on that particular unit. 2, it is an electrical component inside of the motor which we did not open up and mess with. 3, the other company was not on site while our tech was there, so for them to say that ************** did something to cause the capacitor go bad is just not possible. The price we quoted for replacing the motor is the price we ask for the brand and models that we carry. They are not comparable to the brands and models the other company was quoting. Some companies carry ************** brands that have low failure rates and provide an over all better quality. Naturally there will be some price differences but it doesn't always mean that anyone is trying to take advantage of anyone. Please clarify what you are wanting refunded from this job, as it sits, it appears you are asking for a full refund of a job that is completed. We will do whats fair to make you happy 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th 2023 I learned that work done on my garage door by Overhead Garage Door LLC on 11/12/22 was not done propoerly. They charged for work not done, parts that were not replaced, and parts that were not safe. I discovered this only when we lost power July 3 andI called for emergency servive. A tech from Overhead Door of ******** came to assess the situation. This tech informed me weighed the door and that the springs installed by Overhead Garage Door were for a 130 pound door, when my door weighs 170 pounds. He also said that items charged/ invoiced by Qverhead Garage Door were not replaced, inculding worn pullies, and old wire lift cables. They also improperly reset the operator resistance sensitivity which increased risk to people and property. Overhead Garage Door LLC has not responded to my complait and telephone and email request for a refund.

  

  Business Response

  Date: 07/31/2023

  We have spoken with you about this complaint. You had a 11 minute long phone call with our customer service rep on 7/10/23. The information I have is this. We worked on the door back in November 2022. The door has worked with no reported issues from that day. The customer had another company come look at the door due to his power going out. When the power came back on, the motor was not working. The other company came out and determined that the work we had done was incorrect and parts were not replaced. At that point, there was not a phone call made to OGD, with no opportunity for us to verify this information. We have no pictures of the parts that were took off for comparison, we were not able to inspect anything to verify what the other company was claiming. We feel that if the springs were off by that much, the door would have not been able to operate at all. We would need to see the parts that came off the door before being able to offer any kind of a refund. We are fair and will take care of the customer if we can see that we did something wrong, but that has not been proven here yet, 

  Customer Answer

  Date: 08/02/2023

  Complaint: 20374890
  
  I am rejecting this response because: I sent a photo showing the incorrect springs and used cables that Overhead Garage Door company installed on my garage door. They charged me for new cables,then actually re-used old cables. And these were not affixed correctly. Three of the 4 cable ends were hand twisted instead of crimped fittings. The springs they installed were for a 130 lb door, when my door weighs 170 lb. When the power went out during the storm, I disconnected the lift mechanism and It took 3 people to eventually lift the door to retrieve our cars. By way of clarification: the motor only failed to work when the power was out. Once the correct springs and cables were properly installed (by a different company- Overhead Door of ******** Company) the door worked fine.
  I offered to let them examine the parts left by their technician. 
  
  Regards,
  
  *******

  

  Business Response

  Date: 09/06/2023

  Correct. We received that information after the complaint was filed. Since the, we have refunded the customer in full. 

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OGD came to fix my garage on 5/24/23. It was not opening. **** threw out several prices. I finally settled on $275 I think. Once that was done, door would just go half up and half down. Then he checked circuit breaker and said it needed to be replaced. Threw more prices and said he could fix both issues for $800. I agreed not knowing any better. My receipt only show a total price, no breakdown of labor/parts. A month later I notice my door is no flush to the ground and is making a loud squeaking noise. I called and the same dude came back. Immediately he started accusing me of damaging my own door. He gave all sorts of excuses as to why the door was not flush saying the rain caused the ground to shift. I told him I check my garage frequently looking for openings so critters cant get in and seal where I see light coming in. We went back and forth then he began shouting and bucking up to me. After me telling him several times to stop yelling at me and telling him to leave, I had to curse him out to get him to leave. I called and filed a complaint and was told they had to get his side. Never heard back. I called again today 7/18/23 and explained the issue. Was told they had to charge me another $50 service fee. Not happening!!! I was my door fixed properly and a complete breakdown of my charges.

  

  Business Response

  Date: 07/31/2023

  (Basic) Single Spring Package - Package priced as a lump-sum including the following materials and labor:12 Point Safety Inspection, Single spring replacement, Center Bearing, Lubrication of Door and Operator, Set travel and Force Settings, adjusted chain/belt, 3 yr parts and 30 Day labor warranties **** $499.00 

  
  16100 ************* Replacement. (Lump sum material and labor). Includes programming remotes and keypad if applicable. **** $379.00 

   

  These are the 2 line items on the invoice that you received from us. The copy you have in your email is the only receipt we can provide and it gives you all of the details of the services that were provided. We feel like the description of the work performed is very detailed and provide answers to any questions that you might have. 

  The reason the door is not flush with the ground is due to 2 things. The dent in the bottom of the door and the concrete on which the door sits, not being 100% level. The door is as level as it can be. The parts and service provided would not have caused this issue. As far as we know the door goes up and down properly. The technician was trying to explain his findings before he was cursed out and told to leave. Its hard to explain anything to someone when they are cussing at you and telling you to leave. 

  Customer Answer

  Date: 07/31/2023

  Complaint: 20339320
  
  I am rejecting this response because:

   

  Complaint: 20339320
  
  I am rejecting this response because:  the reason he was cussed out was because he was raising his voice at me and continuously accusing ME OF DAMAGING MY OWN DOOR!!!!!  Hard to deal with someone who is supposed to be professional and hollers at the customer.  He was cussed after I asked him several times to stop yelling at me and to leave.  You will never get my business again and since you claim to be veteran owned, as a vet myself, im going to post my experience on all veteran ******** groups.
  
  Regards,
  
  ***************************
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/31/2023

  What is the resolution you are looking for? Is the dent in the door whats causing the door not be flush at the bottom?

  Customer Answer

  Date: 08/01/2023

  Complaint: 20339320
  
  I am rejecting this response because:

  I want my garage door in the same condition it was in before you came and stop the loud squeaking noise.  As I stated I alway check for openings around my garage to ensure critters dont get in AND I have never been able to see light coming in from the bottom, so no, there was no ground shift.  I seriously cant believe you thought I damaged my own door.  Obviously you would take the side of your employee.  I guess I cussed him for no reason huh.  Big 6 foot plus man hollering at me!  The least you can do is make this right behind $800 I paid you!
  
  No Regards,
  
  ***************************

  

  Business Response

  Date: 09/06/2023

  We are unsure what to do. We worked on the door on 4/12/2023 and the customer did not report any issues with the door until 5/24/2023. Was the current issue with the door not there after the work was done on 4/12/2023? When did you discover the light coming through the door? It seems as if something happened after our tech repaired the door that caused the current issue. And it seems as if it happened over a month after we worked on it. Which leads us to believe that ************** is not responsible for what is causing the issue now. Can you let me know when this issue started and if you noticed anything strange the day it started acting up? If there is indeed some kind of damage to the door, it will for cause some issues. 

  Customer Answer

  Date: 09/06/2023

  Complaint: 20339320
  
  I am rejecting this response because:  Im not going to keep going back and forth about this.  I was in the hospital shortly after your technician first came out.  When I came home, I notified you and you sent the same technician out who accused me of damaging my garage, which started the argument between the two of us.  What happened to the customer being right.  You started your response, I dont know what to do.  ***, do what I have been asking you to do, make it right.  Is this the way veterans treat veterans, or are you advertising as veteran owned to mislead people.  I wont respond back to any of your I dont know what to do responses.  If you want to make this right, you have my contact information.  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 09/20/2023

  We indeed a veteran lead company. I understand the thought that the customer is always right but that does not always apply. The only solution is for us to replace the panel on the door. We can provide an estimate to get that done (the door was manufactured in 2016, the individual panel could no longer be available), but the company should not be held liable for this. We have not seen any evidence that ************** damaged the door when he was working on it. The damage to the door was reported over a month after the work was completed. The damage to the door is on the outside and at the bottom of the door. The technician worked on the parts located at the top of the door and on the inside. What evidence is there that leads you to believe that ************** caused the damage that is there? I understand the reason for thinking that he did something since he worked on it, but there are other things that could have happened in the month after he was there. Therefor we can not just automatically agree with you and provide you with a repair free of charge. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to install a bottom weather strip on the home garage door as ****** (salesman and installer) promised during the initial contact; when I paid for all of agreed parts and services .At the initial contact I was told that I would receive a 5% discount for 100% payment up front, but not about a 2.5% surcharge for using a credit card; it also took 3 weeks to finally get a receipt after several calls to the main office. A shop garage door was installed finally on June 8th, 2023, on that date ****** informed me a wrong weather strip for the home garage door was sent and has been re-ordered. Since that date all I get is the run around excuse after excuse for not delivering and installing the bottom weather strip. I've called the company several times and each time was told that they would check into this issue, but no follow-up from the company. Now when I try to call ******'s phone, I am informed that he is not accepting phone calls, by an automated voicemail. We would like a refund or finish the job.

  

  Business Response

  Date: 07/31/2023

  We apologize that you are unhappy with the service provided. The office was not aware that parts still need to be installed to complete the job. We are reaching out to the customer directly today to get an appointment setup. 

  Customer Answer

  Date: 07/31/2023

  Complaint: 20283116
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 08/01/2023

  Complaint: 20283116
  
  I am rejecting this response because:
  

  I am rejecting this because we are still waiting for them to contact and make an appointment

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 09/06/2023

  We apologize for the delay. We have had a change of personnel in a few departments. We will contact the customer today without fail to arrange the installation of the weather seal. 

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My garage door failed to close. I called genie and they referred me to Overhead. They came out and looked at it. They said I needed a part. The technician ordered the part through Amazon stating that it would be cheaper while he was at my house. That was last week. I waited two to three days I never did get the part. I called Amazon and they stated that they never received the order, but $20.00 was deducted from my bank acct. I called Over Head to see why I was charged $102.00 it was a double charge. They told me was a double charge and that they would refund me the $50.00 for the over charge. So, I called them today to follow up on the call and they stated that they would refund the money and I asked them what the name of the part that I was suppose to get and they did not know the name of the part. So, I could not follow up with Amazon regarding the order of the part, but that technician stated that he ordered the part. As I was talking to them to this morning, I was talking to the office manager. She stated that she would call the technician and get the name of the part when she get around to it. I was double charged and I still did not get any service. I would like a refund and I would like my garage repaired.

  

  Business Response

  Date: 07/31/2023

  We apologize that you are unhappy with the service that you received. The double charge has already been fixed and $51.25 was refunded in June. You should have received that by now. The remaining $51 that you did spend was for a service call, not for any actual repairs to be done. The service call covers the technicians visit and assessment of the door. He provided estimates for the repairs needed at the time of visit. We can certainly get that work done for you if you would like. Please contact us and let us know. For now, the over charge has been fixed and returned to you. 

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted one price and then charged a different amount. Never received a response when I called.

  

  Business Response

  Date: 06/06/2023

  Can the customer please explain what does not match from the estimate given vs what they paid? The only phone calls we show to ** after service was performed was to get his correct email address to have the invoice sent to. 

  Customer Answer

  Date: 06/06/2023

  Complaint: 20127007
  
  I am rejecting this response because: I was supposed to receive a military discount there was no reference to this on the invoice, also a discount for the unit I purchased also no reference.  There was no breakdown of the parts I purchased versus labor cost.  So, Im not aware exactly if I received these discounts.    
  
  Regards,
  
  *********************

  

  Business Response

  Date: 06/12/2023

  When was the military discount mentioned? We will gladly give that to you but it was not mention when the appointment was set so how we would know to give it to you? I we will gladly apply that and reflect it on the invoice. Our invoice is very detailed and shows the exact service that was performed. We have service packages and they are not broken down by parts and labor but it does show what service was performed and what the total cost is of the service. We will very happily apply the military discount and get the service call removed from the invoice. That will be refunding a total of $114.75 We apologize we did not receive the voicemail you left. That line is intended for texting. 

  OGDM102 (Recommended) 7ft Operator w/ 1 Remote, myQ, Amazon Key, Dual LED Lighting - Package priced as a lump-sum including the following materials and labor:12 Point Safety Inspection, 7ft Operator w/ 1 remote, Full Set of Nylon Ball Bearing Rollers, Lubrication of Door and Operator, Set travel and Force Settings, adjusted chain, 1 year motor parts and 30 Day labor warranties **** $1,295.00 $1,295.00

  Customer Answer

  Date: 06/12/2023

  Complaint: 20127007
  
  I am rejecting this response because:
  They did mention the military discount at the time I did the initial process. They said they could not show it on the initial document but it would show up on the invoice. They initially didnt tell me about any packages. They told me exactly how much each items would cost.  Based on the package I dont believe they provided everything they charged me for  
  

  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday April 10, 2023 we contacted OGD Overhead Garage Door ****** location via phone about a garage door replacement. On April 11, 2023 a response was received stating that a service technician would arrive between 8AM-10AM for a consultation. The Tech *********************** arrived to measure and began to discuss **************** for repair replacement. Upon conclusion of conversations, we paid in full with a check in the amount of $3,517.37 which was cashed and cleared by our bank on April 12. On April 13, we receive a text stating the replacement door was in and we were scheduled for install at 10 AM on Wednesday April 19 On April 19th the technician was late with no communication and did not arrive until 3PM. He stated he had to travel to ********** Texas (headquarters) to pick up the door that we were informed was here. The tech stayed at our home until 11 PM with an u finished installation, he stated the motor that came with the replacement did not work. He then sent a notification to someone stating he couldnt complete the installation. We were informed via phone that someone would follow up to complete the installation on April 22, between 9AM-1PM. This was a No show, no call, no communication. The following week we called on multiple occasions only to get reps with no escalation to management or anyone with answers. We sent from voicemail to voicemail. We were told via the phone on 4/26 by a rep named **** that a tech named Oxford would be here on April 29th between 9 am-1pm via his notes. The tech was a No show. We are requesting full refund, to resolve this issue situation. As of today we have yet to receive a follow up response from anyone. We have yet to receive full repairs. Our check is still cashed. This is disheartening and shows the dishonesty and unprofessional of a company that services with the BBB guarantee. Please help us resolve this issue immediately.

  

  Business Response

  Date: 06/06/2023

  Our customer service team is reaching out to the customer today. We have installed the door, it looks like we just need to install the motor to complete the job. We will offer a couple solutions for the customer today

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/2022 I ordered the installation of a brand new Amarr Insulated Garage Door. We ordered the door through ***************************. The door was installed a couple of weeks later once the door was shipped to ************ and their installer ******* could get to **. The installation seemed to go well. A couple fo days later, I noticed that the doors rubber seal was getting bant backwards because the door as rubbing the Garage Doors wooden casing. A week later, ******* came out to adjust it and it seemed to be ok. Within 4-6 weeks, the door was making tons of noise that seemed unnatural and that *** have been because the installer had loosened the door to stop the rubbing against the casing. In addition, the door was not lined up very squarely with the opening. So again, on 8/31/2022, I reached out to ****** again to get the door corrected once and for all. On September 7th 2022, ******* came out again and worked on the door. Although the noise had subsided somewhat, it would occasionally make some odd noises. Then last week, on April 13th,, 2023, the door made a loud pop and popped off the track and the cable was twisted around the pulley and I could not move the door. It was stuck halfway down the track. I am pretty handy and used to build homes, but I could not get the door to budge unless I was willing to disconnect the panels.So I called ****** and emailed him for help to no avail. I called the installer *******, and he asked me to send him a photo. I sent him photos, but he went quiet and did not respond again after that. So I finally got OGD on the phone late that Thursday and they said they could get a guy out to see me for $50.00. I objected and they said they would waive that $50.00 fee and send a guy out on Friday the 14th between 4-6pm. Well he arrived, took some photos and then called the office. He then told me it would cost ne $350 to repair a door they had installed poorly less than a year before. They are horrible. I had to pay a local company to come fix it and they did so in 45 minutes for $199 dollars. The door is now operating efficiently and quietly as it should have from day 1.

  

  Business Response

  Date: 05/22/2023

  We will be reaching out to the customer today to come up with a resolution 

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25/23 We had Overhead Garage Door come to fix our garage door that had not been closing for 2 months. The tech came and said it was a sensor issue that he fixed manually in 5 minutes. We were charged the $50 fee to come inspect and diagnose and issue but not charged anything more. Within 3 hours the garage door stopped closing again. I contacted the company and did not hear back. Finally on 1/30/23 I was able to speak to someone who told me they would charge me $50 again for the service call. In attempting to explain to them that I already paid, they said the tech said nothing was wrong so this is a new issue. The customer service would not listen to my explanation that our garage door closes properly about 20% of the time but that the tech obviously missed something in his initial diagnostics, why would we be charged again? They refused to come help without collecting another $50.

  

  Business Response

  Date: 02/13/2023

  We have reached out to the customer to offer 2 things. Either a refund on her service call or to send another tech out no charge for the inspection. When the tech was there, the door was working 100% as it should so when he did his inspection, everything checked out since the door and motor worked as it should. The tech did not miss anything, the problem was not there when the tech arrived so there was nothing to recommend or fix on that visit. 

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see scanned doc.pf

  

  Business Response

  Date: 02/07/2023

  I do not see the *** attached with the statement of the problem. 

  

  Business Response

  Date: 02/07/2023

  We have reached out to *** to discuss the work that was done. The price for the work was given to the customer before anything was repaired. If there was a question or a issue with the price, we should have discussed it at that point, before letting us perform the repairs. We have spoke with the technician and he states that he performed all the work on the invoice. We have asked Mr ************;to send us some pictures of the parts that were not replaced. We would be more than willing to replace those parts if they were indeed not replaced. Mr ************;stated that he was not willing to send pictures and that he was just letting us know about it. If ***************** would simply send a few pictures of the parts that he stated were not changed, we would make the right with him 100%