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Business Profile

Pet Day Care

Spa Paws

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Day Care.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our two dogs became violently ill after spending three nights at Spa Paws. They were overfed after leaving explicit feeding instructions which can cause sudden and tragic health consequences with small dogs. Both of our dogs were extremely ill within 5 minutes of leaving Spa Paws after their stay. We contacted the owner, ******, and she instructed us to take them to our veterinarian and that she would pay for any and all treatment of our dogs. Our dogs had to spend two days in the hospital getting treated with various medications and IV fluids. When we contacted ****** about our invoice, ($655.00) she said that we were to blame for our dogs illness, that she had no responsibility. She then became belligerent with my husband, cursed at him on the phone, then hung up on him. She also said she would credit our boarding stay the next day, she did not do this either. We have all of the documentation in writing from ****** stating that she would reimburse us for the boarding expenses and our vet bill. She has not done this, and we are confident she will not do this. She has handled this extremely unprofessionally. Thankfully our dogs are getting better, but this was completely avoidable and extremely expensive. We will never take our dogs there again and hope that you take this complaint seriously. Thank you!*******************************

Spa Paws is NOT a BBB Accredited Business.

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