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Business Profile

Prosthetics

Baker Orthotics & Prosthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthetics.

Complaints

This profile includes complaints for Baker Orthotics & Prosthetics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baker Orthotics & Prosthetics has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Baker Orthotics & Prosthetics

      810 Lipscomb Street Fort Worth, TX 76104

    • Baker Orthotics & Prosthetics

      810 Lipscomb St Fort Worth, TX 76104-3116

    • Baker Orthotics & Prosthetics

      631 Matlock Centre Cir Arlington, TX 76015-2535

    • Baker Orthotics & Prosthetics

      631 Matlock Centre Circle Arlington, TX 76015

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to obtain a brace (AFO) for my R lower extremity. I was initially fitted for this device on an appointment on September 6, 2023. I have called multiple times with only one follow-up callback since that date. Measurements and a casting was done on September 6. All I have been given is one excuse after another. My primary physician faxed all requested documents. I have called my insurance company and everything has been approved at least 1-2 weeks ago. I have moved and requested the device be mailed to me. And this facility is refusing to do so. This is my 4th brace, so I am aware what issues to look for as I am a retired medical professional (Paramedic-RN). I have taken all steps necessary for this device to be built and delivered. Please advise of any other agencies besides this one to contact. Thank you.

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 1026-2022 Amount : $573.35 Transaction ID: ********** ********************** - ****************************************************************** Insurance processed on 12-16-2022 paid in full- $573.35 by insurance company. As I had already paid in full previously on October, I was told purchase would be credited back to original form of purchase(credit card) Never received credit. Called on Jan 20,2023 to inquire-again-This time I was told that credit would be issued in the form of a check, and should be received within **** working days. Never received. Called ************ on 2/9/2023 and was told check had never been sent. Told again that it would be sent and received within **** days. If it were the other way around, they would have turned it over to collections.

      Customer Answer

      Date: 02/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Thank you so much for your assistance regarding the refund that had not been received after 2 months.



      I received the check for the full amount of the refund of $573.35 dated 2/16/2023 on 2/19/23 from 

      ********* (Baker Orthotics & Prosthetics)



      Please consider the matter closed. 



      Thank you,





      Regards,

      ***********************

    Baker Orthotics & Prosthetics is NOT a BBB Accredited Business.

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