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Business Profile

Skin Care

Creative Beauty Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: ******************************** for Lack of Communication and Failure to Deliver Dear *********** am filing a formal complaint against ************** (****************************************, Phone: ************) for failure to deliver services and poor communication. I met with Mr. ***** (email: ********************************** on June 18, 2024, to discuss developing a beauty product for my business. I provided a product sample and paid $500 to begin the project, with the assurance that the samples would be ready within a few ******** July 22, 2024, I had not received any updates. After reaching out, Mr. ***** told me they were busy but that my product was next. He requested another sample to send to a fragrance company and assured me that my samples would be ready in two weeks. I provided the additional sample, but after two more weeks, there was still no communication.On August 16, 2024, I contacted Mr. ***** again and expressed my concerns about the ongoing delays. He promised the samples would be ready by the end of the week, but by then, I had lost confidence in their ability to deliver.I believe *** Laboratorys lack of communication and failure to meet commitments were deceptive, and I request a refund of my $500.Sincerely,********* ****** 1942 Crafted Cuts (Braceros)

Creative Beauty Innovations is NOT a BBB Accredited Business.

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