Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Supply.co for their misleading return policy. And absolutely low quality razor they are advertising as the NickStop Technology reduces nicks and cuts by 75% or closest shave ever!Cheapest plastic razor can do a better job than these blades!!Supply Guarantee promises a full refund with no questions asked, implying a risk-free purchase. However, they fail to disclose that customers must pay for return shipping, which I only discovered after requesting a return. Despite multiple emails, they refused to cover my return shipping cost, contradicting their advertised guarantee. I request reimbursement and urge the BBB to review their misleading marketing to ensure transparency.

  Business Response

  Date: 03/24/2025

  Hello ******,
  
  
  Here's what you need to do to complete your return and get a fast, hassle-free refund:
  
  
  1) Package your items securely in a sturdy container to ensure they arrive in like-new condition.
  
  
  2) The return label was already sent to your email address.
  
  
  Supply Returns [INSERT YOUR ORDER NUMBER HERE]*
  *************************
  Ringgold, GA 30736
  
  
  3) Keep your tracking number in case the order is lost in transit.
  
  
  4) Once we receive your return, we'll process a full refund within 4-5 business days. Note: any shipping fees on the original order are not refundable.
  
  
  *If you do not include your order number, we will not be able to process your refund.
  
  
  If you have any questions or need any help, please let us know!
  
  
  - The Supply Team

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Razor from Supply on January 22, 2025. My order number is ******* and I paid $62.69. I received The Single Edge SE and razor blades. Supply advertises a 100% refund guarantee if you are unhappy with the product for any reason - "you can return your order within 100 days for a full refund, even if it's open and used". I emailed the company for a refund, received a generic email asking me to keep trying it before making a final decision, but if I really wanted to return it I could. I replied to them stating that I would like to just return. They have fallen completely silent after multiple emails to them. There is nothing in my spam folder (as they have accused other customers of) they have simply ignored my emails. I am asking for a full refund - they should not be taking money for return shipping since they are being so evasive and hoping people just give up and they get to keep our money. It's terrible.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought product 1/11/24 and paid $148.94 the product was then broke 6 months later. This product claims life time warranty after several attempts to contact them I havent got any response from the company. Ive reached out directly and on social pages.

  Business Response

  Date: 12/05/2024

  Hello *****,
  
  
  We've gone ahead and created your replacement order. You should receive an order confirmation in your email, ***********************************, shortly. Please let us know if theres anything else we can do for you!
  
  
  Best,

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Supply.co due to their misleading and disingenuous return policy and guarantee. The companys advertising and customer service interactions have caused me significant frustration and financial loss.1. Misleading Advertising and Guarantees: I purchased a razor from Supply.co based on their "Supply Guarantee" which promises a "full refund" and "no questions asked" if the customer is not satisfied. The marketing implies a risk-free and hassle-free experience, suggesting that trying and returning the product would not incur any costs to the customer. Nowhere on the product webpage or during the checkout process is it clearly stated that the customer would be responsible for return shipping costs. This critical information is buried in the website, which is unfair and misleading considering the prominent guarantee statements.2. Return Process and Costs: After deciding to return the product, I discovered that I had to pay $15 for return shipping, contrary to the "risk-free" implication of the guarantee. This unexpected cost was not disclosed upfront during the purchase process. Despite multiple email exchanges with Supply.co's support, they refused to provide a return shipping label or reimburse the return shipping cost. They stated their policy of not covering return shipping costs, which contradicts the advertised guarantee.3. Financial Loss: I am seeking reimbursement for the return shipping cost of $14.47, as indicated by my ***** receipt that I provided Supply. Supply.co's refusal to cover this cost is unjust and not aligned with their advertised promises.The BBB should also conduct a review and correction of Supply.cos marketing practices to ensure transparency and honesty in their advertised policies. I believe Supply.co should uphold the integrity of their guarantees and provide clear, upfront information regarding return costs to prevent such issues in the future.Thank you for your attention to this matter.

  Business Response

  Date: 07/16/2024

  Hey *****,
  
  
  Thank you so much for your patience. I know the waiting has been frustrating, so I'm happy to finally let you know your refund has been processed to your PayPal account just now.
  
  
  Let me know if you have any other questions or need anything else. Thanks!

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Umber Aggarwal

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Razor from Supply on March 30, 2024. My order number is ******* and I paid $62.69. I received The Single Edge SE and razor blades. Supply advertises a 100% refund guarantee if you are unhappy with the product for any reason.Here is the exact language (which appears in their advertising in many forms): The Supply Guarantee We love using our products and we think you will too. If you're not a fan, you can return your order within 100 days for a full refund, even if it's open and used.I stress here the emphasis on full refund. What that doesn't allude to is that the cost of return shipping is the consumer's responsibility. It's deceptive and not common practice these days as many companies offer free return shipping as well. The marketing presents this as the consumer having "no financial risk" but there is some risk given this carve out in the policy. Now, I am out the cost of the return shipping for a product I won't have.

  Business Response

  Date: 04/22/2024

  Hey ******! Thanks for reaching out! So sorry to hear you arent enjoying your gear -- Feel free to simply process your return via this portal: supply.co/returns-portal. Youll have 85 days to initiate that return before your window closes.
  
  I understand your sentiments about our returns policy. To keep our overall product costs as affordable as possible, we've chosen not to include the returns fee in the initial purchase price. This allows us to provide you with a more budget-friendly option upfront.
  
  But no worries, let me go ahead and manually send a return label to your email address. We will process the refund as soon as we receive the order back to our warehouse.
  
  Please let me know if there's anything else I can do to help! 

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/23 I placed an order for a new razor and blades from Supply.co. (Receipt attached) I received the product but am unsatisfied with it. I initiated a return / refund request on 1/4/24 though the company's contact email, ******************************** I received no response to my first request. My second request, I received what appeared to be an automated response that said to allow 48 hours for contact. 10 days passed and I didn't hear back. I've since made a third,forth, and fifth request and have received no response. Each of my refund requests were made within the 100 day trial period that their return policy states and the company has made no effort to honor this policy / guarantee. As of 2/2/24 100 days have passed and I have no faith in the company fulfilling my requests so I'm filing this complaint.

  Business Response

  Date: 02/29/2024

  Hi ******* ,
  
  
  I'm so sorry you missed our emails to you. It may be in your spam or promotions folder, which is easy to miss. Either way, to ensure you don't miss it again, you can add ****************************** as a contact in your email address book or manually move this email to your primary inbox. We'd hate to miss each other again. 
  
  
  Attached here are the screenshots that our customer service team responded on every email you sent to our support email. Whenever you're ready to make your return, simply visit ********************************************************* follow the prompts to complete your request. This is already ***************** policy window and we would appreciate it if you can return the package back to our website asap :) Please let us know once you have your return tracking number.
  
  
  Thanks again for giving it a shot. I wish you all the best!
  
  

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/7/23 - purchased razor from company - sold on moneyback guarantee from website.10/25/23 - determined product is not usable due to my arthritic hands not being able to manage it. I attempted to email the company on 10/25/23, 10/27/23 and 11/6/23. Did not receive a reply. Also attempted to contact the company by phone several times to no avail.11/9/23 - After several attempts to contact the company and receiving no response, I packaged and returned product to the company via *** (copies of paperwork attached)11/14/23 - *** tracking document (attached) shows that item was received by an individual by the last name of ******* at 2:16pm inside.As of today, I still have not received the $97.00 credit for the item returned. I've also had no contact from the company in any form. Looking on line, this appears to be a problem with them. I would simply like my money refunded to my **************** account as soon as possible.Thank you for any assistance you may provide.Sincerely,***************** ****************************************************

  Business Response

  Date: 12/14/2023

  Hello ***** -
  
  Thanks for reaching out and being a customer with us! Great news -- our warehouse team has confirmed that your returned items have already been processed. We've gone ahead and refunded it. You should receive a confirmation in your email shortly.
  
  Please let me know if theres anything else I can do for you! 

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a supply razor and some blades on January 27, 2023 for $88.81. I bought the product because the advertisements made it seem like the product would reduce razorburn and because the website promises a 100-day refund as follows:"To process a return within the 100-day trial, simply email, ******************************** and one of our team members will help you process the request.Please note that original shipping fees are non-refundable, and return costs are the customers responsibility. Please indicate that this is a return on the Commercial Invoice.Returns can NOT be made outside of the 100 day trial period."I tried the razor and it immediately gave me worse razorburn than I had with other razors. I requested the refund by emailing ********************************* on May 2, 2023, which is 95 days after my date of purchase of January 27, 2023. I received the following reply from ************************* on May 3, 2023: "Unfortunately, your order is outside of it's 100-day trial period, so I'm unable to offer you a refund for your return. Im really sorry about this."Not so. My return was made on the 95th day of the trial period.I am very disappointed in this company. Their advertising was sleek and effective and their made me believe that (1) the product would reduce razorburn, and if it didn't, then (2) I would receive a refund if I complied with the return policy. Unfortunately, neither claim was true.Based on the mediocre reviews for this company on BBB, it seems like the company engages in knowingly deceptive trade practices.

  Business Response

  Date: 05/16/2023

  Hello **** -
  
  I'm so sorry you missed our last email to you. It may be in your spam or promotions folder, which is easy to miss. Either way, to ensure you don't miss it again, you can add ****************************** as a contact in your email address book or manually move this email to your primary inbox in Gmail. We'd hate to miss each other again. 
  
  
  Here's the gist of ******'s previous response to you sent last May 4, 2023.
  
  Hi ****,
  
  
  So sorry for the inconvenience. I honestly overlooked the exact delivery date when the 100-day trial will start.
  
  
  I sent a separate email for the return label but here's the link in case you need it:
  *******************************************************************************************************************
  
  
  We will process the refund as soon as we received the order back in our warehouse.
  
  
  Again, I took full responsibility for this honest mistake, and rest assured that this is not normally happening.
  
  
  Thanks for understanding and let me know if there's anything I can help with.
  
  
  Best,
  
  
  

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to process a return! Im a type 1 diabetic with very sensitive skin and this razor really messed me up. I have tried many companys as my skin is very sensitive. So I thought I would give this one a try. Well its the worst rash ever. And I have contacted them 5 or more times per emails and message and they ignore me with no response to get this return started. Do not buy from this company ! They lie and dont stand behind their products for a money back guarantee. Its like Im getting punished for having sensitive skin. Thanks guys I really appreciate no help at all.

  Business Response

  Date: 05/16/2023

  Hello ***** -
  
  Thank you SO much for your patience. Upon checking, the order was already refunded last April 11, 2023. Here is the refund transaction ID: *****************
  
  
  Let me know if you have any other questions or need anything else. Thanks!

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a razor from Supply on March 4th and received it on March 14th. The day I received it and used it, I noticed I did not like the razor so I wanted to return it. Their return policy on their website states, "To process a return within the 100-day trial, simply email, ******************************** and one of our team members will help you process the request." So I sent them an email and had no response for a few days. I sent a few more emails and have had no response. I paid the business $64.26 and I want to return the product so I can get my money back. The business has not replied to any of my emails and I can't find any phone numbers to call them at. The order number is *******. I see many other people have had the same complaint and the company should be held responsible...

  Business Response

  Date: 04/19/2023

  Hello ****** -
  
  I'm so sorry you missed our last email to you. It may be in your spam or promotions folder, which is easy to miss. Either way, to ensure you don't miss it again, you can add ****************************** as a contact in your email address book or manually move this email to your primary inbox in Gmail. We'd hate to miss each other again. Attached in this email are the responses from our customer support team. Upon checking, the order has been returned and refunded. Please let us know if you need anything else.
  
  Thanks again!

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************