Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  192 Candle ** business address : ******************************************************************* unit 200-B
  
  I have descruces the reason of the complaint as well the desire resolution .

  Business Response

  Date: 03/13/2023

  Customer was refunded in full for the amount of $497.00
  The bowls that she had purchased are custom made and take 4-6 weeks to complete. This was in fact a custom order. When she placed the order she stated that she was leaving the country for one month. I offered her the opportunity to order prior to the beginning of the year because the price of the vessels will (and have increased) significantly. In that time spam ****** had ice which shut down many businesses then snow. Since we BOTH work in the same storefront...she stated that she did not want her products shipped/delivered because our store front was having a clearance sale and she did not want her new products to be sold at a discounted price. Since these vessels are hand carved wood vessels, all sales are final once I fulfill them. In addition. The bath and body products. I offered to deliver them directly to her home as a courtesy. I offered every possible solution to keep her happy.
  She then started accusing me of ignoring her, which was false. She was emailing me through 3 different email addresses and multiple phone numbers. My customers email me from the invoice email address. In the interim of all of this she switched back and forth on what she wanted, didn't want. Then would call to apologize then text me something different. I received personal inappropriate text messages late at night which made me feel uncomfortable. I fulfilled the entire order. Shipped them...which I can provide proof, only for her to say they were false tracking numbers and that I was a scammer. One box was damaged and I was never able to retrieve the other box. She started threatening me of lying, stealing and scamming. It was at that point that I gave her a full refund and wanted her to leave me alone. She blocked me via all social media outlets and phone. I carbon copied her this complaint because it is unfair for her to be dishonest and not notify you that she did in fact receive her money. I work with the city and am an active advocate for our city. As a single mom with a child on the spectrum, I am not only disappointed, but shocked. We both work for the same store/chain.
  
  I would like for her to remove the complaint, as it is intended to taint everything I have worked very hard for and will file a discrimination, defamation and libel suit against her.
  
  Thank you for your time.
  See Attachment/File: 27F5524F-EE81-40AF-844A-BF25B52848A2

  Business Response

  Date: 03/13/2023

  ***Document Attached***
  More info.
  See Attachment/File: 7C16CE40-5C95-47AA-B6BD-BF6796018425

  Customer Answer

  Date: 03/14/2023

  I would like to close the above referenced case, as candle company had credit my money back; order was never received
  
  Thank you
  
  Nostalgia and Now