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Business Profile

Emergency

ICare Emergency

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for ICare Emergency's headquarters and its corporate-owned locations. To view all corporate locations, see

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ICare Emergency has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • V. S.

      Date: 04/29/2025

      V. S.

      Date: 04/29/2025

      iCare ER - had bad experience. Took my sick child on a Sunday night, they told me how much I owed after insurance so I paid. A few months later, received bill for $800 more. Called their office, lady said the wrong code was billed, I kept getting bills so I kept calling her with zero return calls. Finally after months of calling, a supervisor to call me back, she said I must have misunderstood how much I owed and I owed it, pay or go to collections. I paid it...the lady working when I checked in obviously covered for herself and I paid the cost. If she had told me, I would have paid the full amount originally.

      ICare Emergency

      Date: 05/01/2025

      Thank you for taking the time to share your experience. Im truly sorry for the frustration this situation caused, and I completely understand how upsetting it must have ******* glad we were able to connect and get this resolved. Please know that your feedback is important to us, and weve addressed the issue with the billing company to help prevent similar experiences in the future.While the billing concerns were related to a third-party vendor and not the care you received at our facility, I still want to apologize on behalf of our team. Were committed to supporting our patients from check-in to aftercare, and we want to make sure your experience reflects that every time.If you ever have any questions or concerns in the future, I encourage you to contact the facility directlywere always here to help. We truly hope to continue caring for you and your family in the future.

      V. S.

      Date: 05/07/2025

      The facility in question did reach out to me, two different contacts, both very helpful and apologized for what has transpired. They proposed a remedy, pending execution of that remedy I feel the issue will be resolved.

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