Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around July 1, 2023 we contracted Stonebriar Construction Group and worked exclusively with ****** ******** to complete Roof and Construction projects at our home. To date, the job has not been completed. Specifically, Stonebriar has not fulfilled its contractual promise to complete the following:install broken light fixture that the roofing company broke when replacing the roof.reimburse the expense paid for the light fixture. (receipt sent to ****** ********)paint the exterior wall that was damaged by the roofing company and subsequently replaced.touch up the brand-new gutters that were scratched when using a ladder to get on the roof.fix the brand-new gutters that were damaged from removing over sprayed fence stain.clean and/or replace mortar that was discolored by over-sprayed fence stain.replace and/or remedy the artificial turf that was damaged by painters cleaning out their spay guns on the grass as well as spilled paint. Prior cleanings have not remedied this issue.clean the overspray fence stain on the concrete by the fence.clean the roofing tar off the artificial turf by the outdoor fireplace.replace and install the damaged outdoor kitchen appliances. (quotes have already been sent to ******)replace the copper front porch light.****** ******** has been non responsive and has not returned any calls, texts, or emails.
Business Response
Date: 10/01/2024
**** ****: Mr. ***** claim has been closed. We went back over 5 times to do touch *** and and repairs he requested. Every time he was still dissastified with the corrections. To part ways amicably, he still has the funds on the minor work we did not complete.Customer Answer
Date: 10/02/2024
I am rejecting this response because: This company damaged my property and have not fixed the damage or finished the job they were hired to do! To date, they have not remedied the issue or provided any response to why they left. To hear from the company through BBB as to why they left is unbelievable. The company clearly did not finish the job nor fix what was damaged by their crews. The quote to fix the damaged property exceeded the remaining funds to finish the job. The quote for the damaged property is why they left as the funds from the insurance would not cover the damaged property. As a result, they left and stuck me with the cost of finishing their job and paying to fix what they damaged. I do not trust this company to finish the job or fix what they have damaged.Customer Answer
Date: 10/09/2024
Please see attached information that was sent:
Estimate was sent on 2.16.24
Letter was sent on 2.2.2024
Business Response
Date: 10/17/2024
The only work that we did not do that he kept the money for was the exterior light fixtures in the barbecue grill. Attached is the estimate we got approved by the insurance company.
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