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Business Profile

Holding Company

Catapult Reservatory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've used Catapult Reservatory (aka Catapult Distribution) for music distribution services for nearly a decade; I haven't had a problem until recently, when they misattributed my account to a different artist and will not take action to fix their mistake. I registered my first release (Duality - Duality) in 2015, and released a remastered version in May 2023; since then, I've been unable to access my account. I went through their 'customer service' (which is just Zendesk) and they told me the email address on my account is registered to something totally unrelated that I have no idea what is; they then asked me to send an email from my registered backup email address *********************** which I promptly did, and have received no response since then (it's been nearly a month now). I've followed up multiple times, and I have a new release coming up and this problem is costing me time, money and reputation. This is absolutely unacceptable, and needs to be rectified before I take legal action. I can provide any documentation you need that not only is *********************** the account I've had registered with them for nearly a decade, but also their responses and then lack thereof after providing this information.

Catapult Reservatory is NOT a BBB Accredited Business.

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