Complaints

This profile includes complaints for AmeriFlex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AmeriFlex has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AmeriFlex

  Frisco, TX 75034-1992

  
• 

  AmeriFlex Cobra Processing Department

  PO Box 2077 Omaha, NE 68103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying on this COBRA plan for our vision and dental insurance for over a year now and my husband wants to go see the optometrist and Ameriflex nor Principal will pay for the visit or for my and my daughters dental appointments. WE have tried calling both Ameriflex and Principal and are getting the run around. What is a COBRA plan for if they will not pay claims. WE have been paying them $145 a month for over a year and they won't pay our claims. THis is definitely a scam.

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Dear Member,
  
  We understand how important it is for you and your family to have continual coverage. In reviewing your account, a notice was generated and submitted to the dental and vision insurance carrier on 8/16/2022. Insurance carrier practice is to allow 7-10 business days to activate coverage, with today being the 5th business day.
  
  We have received a response from the insurance carrier on 8/22/2022 advising that your COBRA coverage is reinstated, effective 11/01/2021. This will appear on your next billing statement. We take our role as a third party administrator, processing payments and ensuring your coverage very seriously. We sincerely apologize for any inconvenience you may have experienced.
  
  Regards,
  
  Ameriflex

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nearly impossible to resolve issues with this company. Set up HSA and billed to it, claim was rejected. Was told only way to resolve this is mail them a paper check. I bought checks for the first time in over a decade. They never received it. I sent 3 checks (and issued 3 stop payments when not received) before I gave up.
  
  Changed jobs and was given ZERO information in how to close out my account. It took SIX MONTHS to get thr password recovery tool to work. Once I finally get into my account, I chat with an agent who gives me a form to email over to claim my OWN MONEY. Agent confirms my account has money in it. This claim is denied and the next chat agent says, oh this is use it or lose it ans you lost it.
  
  Why wouldn't you issue my own funds back to me? Contacting them is a hassle, website is difficult to manage, and reading other BBB reviews, seems my previous employer should never have used this program.
  
  It's only 98$ but it's my 98$. Ameriflex took $600+ from my paycheck and I was only able to use less than half of it without issue.

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Dear *******,
  
  We apologize for the inconvenience of being locked out of your online portal & for not receiving the checks you have mailed into us. Should you still need to repay the expense, the option to do so by phone is available. Another option to approve the ineligible expense on your account would be to send us documentation to substantiate the transaction. This could be an itemized receipt or an Explanation of Benefits from your health insurance carrier. You can email that documentation to us at [email protected] and we can get it added to the ineligible transaction for you to have it put into approved status.
  
  Regarding your account, you had signed up for a Flexible Spending Account with your previous employer for the plan year of 6/1/2021-5/31/2022. When you enrolled, you received plan documents explaining how the Flexible Spending Account works. Your employer follows the IRS Publication 969 requirements for the Flexible Spending Account. This type of account is a use it or lose it plan. Your former employer allows you 3 months from your last date of work to submit manual claims for any eligible, out of pocket expenses you may have incurred from the start of the plan until your last day of employment or the end of the plan year, whichever comes first. After the 3 months, any unused funds are remitted back to your former employer.
  
  After reviewing your specific account, you have used more funds than you contributed to the account. You had elected a total annual election of $599.82, which your employer prefunded at the beginning of the plan year. You had only contributed $415.26. You had used $503.34 of the funds. This means you did not lose any money from this account.
  
  We sincerely apologize for any inconvenience you may have incurred.