Reviews

This profile includes reviews for AmeriFlex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AmeriFlex

  Frisco, TX 75034-1992

  
• 

  AmeriFlex Cobra Processing Department

  PO Box 2077 Omaha, NE 68103

Review Details

• Review fromCarla W

  Date: 02/22/2023

  1 star

  Carla W

  Date: 02/22/2023

  Cobra customer. Terrible customer service and non-transparent!! Phone reps are are not knowledgeable in any aspect in the job they are suppose to perform. "Escalated Tickets" are a joke. I never have gotten an email confirmation with ANY of the multiple tickets that where created. Hours on hold and never a call back with the automated system. If you do get thru and speak to the top of the food chain in "Eligilbity", they are rude and will not update customers on their own accounts? Bizarre practice. You wonder where all the high premiums are going to? Oh..I went to get eye glasses and was told that my Eye Med was terminated 6 months ago when I switched to Ameriflex Cobra? That was a nice surprise. Do better Ameriflex, the "updating system" and communicating with your customers is NOT working. On a rare occasion, you will get a helpful phone rep that unfortunately has to keep to the script.

  AmeriFlex

  Date: 02/24/2023

  Dear *****,
  
  In reviewing your account, your first day of COBRA was 9/1/2022. It is standard practice for the employer to terminate coverage when you separate from them. When you elect coverage under COBRA, we send a reinstatement request to the carrier. After your elections were saved and the first premium payment was received on Friday, September 9, 2022, when then sent a notices to each insurance carrier, Monday, September 12, 2022., to reinstate your coverage.
  
  The vision carrier confirmed receipt of our request on Tuesday, September 13, 2022.They advised They do not send confirmation of completion and have a 10 day turnaround time.
  
  After you notified us on Wednesday, February 22, 2023 that you did not have active vision coverage, we reached out to your previous employer for assistance as, while on COBRA, you are still tied to the group.
  
  We take our resposibility as a third party administrator of COBRA, very seriously and apologize for any inconvenience you may have incurred.
  
  Sincerely,
  Ameriflex

• Review fromKate S

  Date: 02/03/2023

  1 star

  Kate S

  Date: 02/03/2023

  Unprofessional company with lousy service, as evidenced by all these terrible reviews. I don't understand how this company remains in business. Shocking.

  AmeriFlex

  Date: 02/06/2023

  Dear Participant,
  
  We would be more than happy to help you with your benefits account. Please don't hesitate to contact us by phone at ************** Monday - Friday 8:00 a.m. to 9:00 p.m. and Saturday 10:00 a.m. to 2:00 p.m. EST. for assistance. In, addition we are no longer the administrator for this account and you may reach out directly to the employer for assistance. Have a great day!

• Review fromTina S

  Date: 01/20/2023

  1 star

  Tina S

  Date: 01/20/2023

  Worst FSA provider I've ever dealt with. Never received FSA card the first two weeks of January. Tried to call to see where my card was, I couldn't get a human on the phone. I requested a new card online. I received a FSA card the 2nd week of January and went to use it, and dentist said card was declined with message error "lost or stolen". I finally got a human to call me back after they said they issued my card on December 16th and I never received it until the second week in January. My new card will take 3-4 weeks to receive. Now I have to pay out of pocket for my doctor visits this months, which is the whole purpose of having an FSA in the first place. Thank you for nothing Ameriflex.

  AmeriFlex

  Date: 01/23/2023

  Dear member,
  
  I apologize that while we do not have enough information provided here to look up your specific account, we are currently experiencing unprecedented card manufacturing delays due to supply chain issues. Unfortunately, this has resulted in card manufacturing taking up to 3-4 weeks after the date a card is requested. I do apologize for the inconvenience that you have experienced during this time. We would be happy to assist you directly with your account and to provide you updates on the status of your new card request. Please feel free to contact us by phone at ************ or by chat at *********************** Monday-Friday from 8 A.M. - 9 P.M. EST or on Saturdays from 10 A.M. - 2 P.M. EST. You can also reach us by email anytime at ***********************
  
  Thank you,
  Ameriflex

• Review fromAudrey M

  Date: 01/17/2023

  1 star

  Audrey M

  Date: 01/17/2023

  Worst customer service ever! I spent more than an hour waiting to be connected to an agent and I still did not get connected. I had an urgent question about my FSA and I could not get anyone to assist me. What is the point of having a customer service line if there are no agents to answer calls? This is terribly unprofessional!

  AmeriFlex

  Date: 01/19/2023

  Upon review of your account, I do see you were able to speak with a Representative on 1/17/23 and 1/18/23. I do hope your issue has been resolved. If you do have further questions please contact us for further assistance, We are always happy to help.

• Review fromMarcos P

  Date: 11/01/2022

  1 star

  Marcos P

  Date: 11/01/2022

  Absolutely a joke of a company. They are terrible. My employer started ** with them for FSA and after 3 months I still don't have a physical card despite asking the chat representatives 3 times now to send it to me. They somehow manage to spell my name wrong even though I verify who I am and my name is on the screen. This company is pathetic.

  AmeriFlex

  Date: 11/03/2022

  Dear Mr. ******
  
  In reviewing your account, I see that we have issued out a card on more than one occasion. Most recently on 10/19/2022. I apologize for the inconvenience and will follow up with you via email to ensure the card was received.
  
  Thank you,
  Ameriflex

• Review fromWes B

  Date: 10/24/2022

  1 star

  Wes B

  Date: 10/24/2022

  They are the worst. I've never had a problem before until we changed to this company. I would not use them for your sake.

  AmeriFlex

  Date: 10/27/2022

  Dear Mr. *****,
  
  I would be happy to assist you in any way that I can, however I was unable to locate and account under *** *****. Could your account be listed under any other name?
  
  Thank you,
  Ameriflex

• Review fromB Z

  Date: 08/22/2022

  1 star

  B Z

  Date: 08/22/2022

  Ameriflex cobra has issues understanding and executing how a DEPOSIT on the individual's checking account is instantly debited and credited to ameriflex. Customer service cannot help with any of these issues and they refuse to let you speak to their accounting department. They are not acknowledging that they received payments and it is clearly debited on my checking account (verified by my bank, and sent documents). BOTTOM LINE IS THAT THEY DENIED COVERAGE TO ME AND TOOK MY MONEY. They are unprofessional. I wish that I had another company that I could use and trust. It took them 7 days to tell me that they couldn't find any payments. I expressed my urgency and they just don't care. Why is there not a standard for a company that can stop my medical coverage and not correct the issues immediately? I have no alternative. I don't have medical coverage now? Isn't this against medical coverage laws???????????? I WOULD LEAVE A ZERO STAR RATING.

  AmeriFlex

  Date: 08/25/2022

  Dear *******,
  Upon review of your account, I can confirm we did receive a check from you dated 7/20/22 however, the last day to make payment on your account was 7/1/22. We did not cash your check as it was past the deadline.
  We know how important is is for you to have continuous coverage and we are waiting to hear back from your previous employer on how to proceed with your appeal
  We apologize for any inconvenience you may have experienced.
  
  Regards,
  Ameriflex