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Business Profile

Psychiatric Services

Bukhari Psychiatric Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see business response in complaint #******** as reason to open claim for new business.I received medical services around 4/29 - 5/13/2022. I called the phone number on the bill, told the them to pay my account number, and gave my credit card details on 9/29/2022. I requested payment confirmation email but this was not resolved. My payment transaction on my credit card registered under Bukhari Psychiatric Services. After delay, Comprehensive ID Care mailed me the same bill for the same services on the same dates for the same dollar amounts. I called to ask why it is the same bill. I told them that I already paid that bill to Comprehensive ID Care. They said that they wanted another payment to ****************************. Around April 2023, I responded by letter mail to **************************** and ******* Medical with proof of payment. No response. In my original BBB complaint, Comprehensive said that Bukhari Services is a separate business. Comprehensive shared office space with Bukhari. I called Bukhari Psychiatric Services on 8/28/2023 to ask why they charged my credit card and to refund the misdirected charge. They said that do not have account records prior to 3/28/2023 and that they setup their new billing system in July 2023. I have mp4 recording of them saying this on the phone call.I have provided proof that they paid themselves with my credit card. I would like BBB's help with my questions and to make records on this business. Can Bukhari please refund the money they took? I accept credit card chargeback or check in the mail. If not, had Bukhari shared management, office space, or billing system with Comprehensive ID Care? Did ********************** separate from Comprehensive ID Care recently? If not, does Bukhari have financial records to show that they did not take my money on 9/29/2022? If not, should Bukhari's front office have charged my card? If so, what is the itemized invoice? And can they please email me a receipt of the 9/29/2022 payment?

    Customer Answer

    Date: 09/30/2023

    In my other complaint, BBB said that they think the business was acting in good faith in my other complaint when I was unable to respond in 10 days. It has been a month of no response from the business in this complaint. Please lower the grade of this business, lower the grade of the business from my other complaint, or in some way dock them for non-response. 

Bukhari Psychiatric Services is NOT a BBB Accredited Business.

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