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Business Profile

Psychiatric Services

Prime Psychiatry & TMS Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

This profile includes complaints for Prime Psychiatry & TMS Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Psychiatry & TMS Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Prime Psychiatry for 2 years. They accept my insurance, ******************************** I have never had any issues up until 4/4/2024 advising me that as of 1/1/2024 they no longer accept my insurance. I had just had an appointment with my Nurse Practitioner 2 days prior and was not told this. **** sent me a message stating that I owed & $180. I advised we were informed by email. I never received any such thing. I then asked to speak to the manager. ******* returned my call a few minutes later. She stated that it was the patient's responsibility if I was out of network to pay and that I had signed a document stating that. I advised that the documentation was not valid that I had not signed any documentation since 2022. When I questioned why I was not informed prior to my 4/2/2024 appointment or asked for an alternative payment she stated again it was my responsibility. She also stated that there were 2 claims prior to my appointment (2302130F5006 for date of service 2/9/2023 and 2304100F6117 for date of service 4/6/2023) that my insurance had not paid. I called my insurance, and they stated the dates that were in question were paid. Once again ******* was never apologetic and stated it still was my responsibility. I then asked to speak to someone higher up. The *** called me (not sure name) she stated that they have been aware ************* had not been paying their patients claims for some time now and it was because they are not paying Nurse Practitioners who see patients anymore (not true per *******************************) she apologized and stated they have been writing of tons of patient's claims because of this. She asked if ******* had explained this to me when I spoke to her and I stated no. I did ask once again why this was my fault. I had not been contacted before all of this she stated they were hoping it was all resolved and they should have notified us. This is not right I work in this field and always check with patients' insurance prior to visit.

    • Initial Complaint

      Date:04/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started telehealth with a psychiatry/counseling center in august. i have had a visit about every 3 months since. i have never received a bill. they do not have an area on their app for billing questions or showing amount due. i had an appt in jan. and another in march. after my march appt i recieved notice that they deducted 180$ from my card on file (which I didn't know they had). they never sent an invoice and never asked permission. when i called they told me they no longer accept my insurance. i have secondary and there is no indication they billed them. they have not recieved payment from my insurance last year, when in fact they did, it just didn't pay the full balance. never in all these months have they notified me of owing a balance or issues with insurance or that they don't accept insurance. i work with someone that sees them and had the same experience.

    Prime Psychiatry & TMS Center is NOT a BBB Accredited Business.

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