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Business Profile

Solar Energy Design

1 Solar Solution, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a lot of issues since I first signed up with. The main issue I have is that of the lack of returning emails, calls or tickets. I have waiting almost a month for them to reply to my issue until I just started calling and leaving message daily and email every email I had. I get a reply, but they can't keep their word on time of when they will get back to me. They keep given me any issue they can. I can't trust them, then they say they will open a ticket with the Equipment people to get my stuff fixed.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business came to my house and offered me a plan so that my solar system will pay for itself. They made me deceptively sign a contract on 04/12/2021 to do calculations of solar panels. On the contract that they made me sign, they quoted me $25,725 for 21 solar panels and annual production of ****** Kwh. The permit that they obtained from the city of ****** on 05/25/2022 was for installation of 19 Solar Panels. The actual number of panels that they installed was 18 panels on 10/15/2021. Out of those 18 panels, 10 panels were not even installed as per the permit obtained from city but were placed underneath a tree. I was not even compensated for cutting the tree branches during installation. I also had to pay another $400 on 04/28/2024 which means every two years, I have to spend $400 on trimming my tree to have better solar performance. Prior to installation on 07/19/2021, I was sent an email that the total costs will be $18,375. They never installed any LCD Graphic Display as per their original contract and also the username and password never worked. Hence, I was unable to monitor anything on the panels. The panels were able to actually show any production that I was able to monitor on 04/28/2022 which was more than a year after the original contract was signed. I reported in writing about damage done to my property due to poor quality of work on 07/14/2022 but there was no reply or action taken. I got the property damage fixed on 08/06/2022 by paying $1000 out of pocket. On 06/30/2022, I reported about failing microinverters but no action. I stopped making payments as dissatisfied customer issue me a refund. The company sued me to pay for 21 panels and ****** Kwh/yr production system when the actual production in 2021 was 0 Kwh, 2022 was ******* Kwh and 2023 was ******* Kwh. I also hired a third party installer to fix failing microinverters at own costs. Consumer complaint #CGS421078 with Texas attorney general office. HORRIBLE EXPERIENCE.

    Customer Answer

    Date: 08/30/2024

    It is already over 2 weeks and business has still not bothered to even respond to this complaint. Can you help ?

     

    Best regards

    ***************************

1 Solar Solution, LLC is NOT a BBB Accredited Business.

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