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Business Profile

Towing Company

LW's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for LW's Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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LW's Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/10/2022 I ***** ********* won a 2007 Nissan Altima on Lso auctioneer from Lw's Towing, upon receiving vehicle I received package for vehicle. Monday morning November 14, 2022 I went to Tax Office in Lewisville,Tx. Upon speaking to a Office Clerk they informed me that vsf is missing notifications to owner address on record and to lien holders. On that same day I went to a different Tax Office in Denton, Tx to receive a second opinion. Upon speaking with an office clerk I was told that I needed the 1st and 2nd notice for the lien and the owner address. I contacted Lw towing and informed them about the missing paperwork that the Tax Office informed me that I need to transfer the title over. Day 2 I was told to go back with no additional paperwork and was informed that there was only one lien holder at the time. I was rejected again on day two at the Tax office in Denton. I contacted Lw towing a second time to explain the situation again. I received some some paperwork from Lw towing though a email. Day 3 I travel again to Denton Tax office for third time and was denied again for exact same reason. They are not sending paperwork out to the right people skipping the correct process

      Business Response

      Date: 02/13/2023

      Business Response /* (1000, 7, 2022/12/01) */
      All certified letters were sent to the correct registered owner at the time the vehicle was impounded. By law,TXDMV Title Manual Chp 23 pg. 38) all we are required to do is notify the person on the MVR at the time of impound...in this case Titlemax put a lien on the vehicle after it was impounded therefore when the customer went to get the paperwork processed the tax office rejected it due to Titlemax not being notified. We have refunded Mr ********* money to resolve this issue and per his request.


      Consumer Response /* (2000, 8, 2022/12/01) */
      Claim solve

    LW's Towing is NOT a BBB Accredited Business.

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