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Business Profile

Rent to Own

Rent 1st

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own.

Complaints

This profile includes complaints for Rent 1st's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rent 1st has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rent 1st

      1104 N Grand Ave Gainesville, TX 76240

    • Rent 1st

      100 W Main St Duncan, OK 73533-7024

    • Rent 1st

      320 W Paul Ave Pauls Valley, OK 73075

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rent one has been receiving payment from me since last nov of ******************************************************************************************************************************************************************************************* the store that was stealing the payments even had me cashapp him payments also they know about this but havent tryed to show me copys of all my payments or even tryed to fix something that is wrong on there end .I have payed off 5 items from them whiten the past 3 years Im not gone make another payment until this is fixed because they was stealing the money the workers so why should I pay the missing money something needs to be done about rent one in *********** ***** because they will not receive another payment till they show me all my payments since nov 2023 when I started paying on my tablet and phone there dwn here cheated and scamming people out there money

      Business Response

      Date: 02/07/2025

      We have no record of Ms. ****** as a client, nor do we have a store in ***********, **. It is likely that she is doing business with a company called Rent 1st, which operates in ***********, ***
      If she needs further assistance, she may want to reach out directly to Rent 1st to clarify her account details. Let us know if theres anything else we can help with.

      Business Response

      Date: 02/10/2025

      Customer ****** states she co-conspired to make a deal with then employee to send money via cash app to the personal account of employee under false agreement that he would show customers account paid off or ("disappeared").

      ****** has said she sent money to an employees personal cash app and believes that the side agreement made should be honored.

      ****** has never shown any cash app transactions to prove this claim nor has she ever shown anything in writing proving this agreement. just her own statement to the company representative that she made the side agreement with the employee to cash app his personal account.

      With no evidence provided by ****** this ever happened and the customer refusing to pay or return the accounts it has been notified as theft of rental merchandise and embezzlement. 

    Rent 1st is NOT a BBB Accredited Business.

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