We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Martial Arts Equipment

Habrok

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Martial Arts Equipment.

Complaints

This profile includes complaints for Habrok's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Habrok has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Habrok

      2714 W Kingsley Rd Ste 116 Garland, TX 75041-2433

    • Habrok

      1520 Bruce Way Seagoville, TX 75159-2800

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/21/24 I ordered 2 gis. 5/4/24 I received the first one gi 5/11/24 I emailed to follow up because 2nd gi was not delivered. No response. 5/18/24 sent email requesting how to return since first gi does not fit and inquired about 2nd gi that has still not been delivered. No response. 5/24/24 sent email again with same request. 5/27/24 response from ****** stating second gi will be shipped soon. They did not address request regarding first gi that does not fit. 6/23/24. Still have not received 2nd gi. Sent email requesting a full refund. 6/24/24 Habrok send a tracking number. Still did not address request regarding c first gi. 6/28/24 Tracking number shows as delivered to wrong address in a different city. 6/29/24 Sent email informing that it was sent to wrong address and asked how I can get a refund. No response. 7/9/24 Sent an email asking for a response. No response. 7/30/24 received email asking how my experience with Habrok was. Relies to that email informing them of my experience. No response. 8/9/24 sent email again reviewing whole situation. Received an apology. They asked for my height and weight. I responded with height and weight. No further response. 8/20/24. Sent another email recapping situation and asking for response. No response. I have one of the 2 items but need to exchange or return. The second item I never received. I paid for the order on 4/21/24. It is now 8/23/24 and unresolved.

      Business Response

      Date: 09/11/2024

      We have refunded the full amount back to the customer and also as a good faith we have sent one more replacement product which is complimentary. We did make an attempt to call the customer however we did not hear back.

    Habrok is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.