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Business Profile

New Car Dealers

Massey Cadillac, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May, 2024 I purchased a XT5 from ********* Cadillac. We agreed on a price which was approximately $30,000 which included TTL. Upon signing the paperwork there was an additional charge for an extended warranty that I did not want. I stated on multiple occasions that I did not want the extended warranty. According to ***** it was too late to change the paperwork and we could take off the following day. He had me sign paperwork that evening to cancel the warranty. I followed up with him the following day to be sure it was going to be corrected. He then informed me that he needed to have it refunded. I believe this is a scam and they included this amount thinking it would not be caught. I have continued to follow up on getting the refund which was financed in the note. I was initially led to believe the note would be redone. According to ***** (finance ***** the note could not be redone even though it was the following day. The following weeks and now months I have been trying to get this resolved. I have called multiple times and left messages. To date, I still have not received a refund. Just over a month or so I even went in person to try to get resolved. I meet with a different finance person and filled out the cancelation paperwork again. He promised it would be resolved and that the refund should be reflected within a few weeks. I have waited again with NO RESULTS! I have called again only to be ignored. No response, no result, no help to resolve, no updated. At this point I really think they are scamming their customers. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THIS GROUP AND SUGGEST THAT NO ONE ELSE SHOULD!Please help. I am awaiting a transplant and not in good health. I really need to get this resolved.

Massey Cadillac, Inc. is NOT a BBB Accredited Business.

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