Reviews

This profile includes reviews for Milestone Electric, A/C, & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Milestone Electric, A/C, & Plumbing has 3 locations, listed below.

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  Milestone Electric, A/C, & Plumbing

  2360 Crist Rd Ste B900 Garland, TX 75040-3714

  
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  Milestone Electric, A/C & Plumbing

  1802 Industrial Blvd Ste 3 Colleyville, TX 76034

  
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  Milestone Electric, A/C & Plumbing

  5535 Airport Fwy Ste A Haltom City, TX 76117

  

Review Details

• Review fromJaKyron J

  Date: 06/15/2025

  1 star

  JaKyron J

  Date: 06/15/2025

  Contacted Milestone HVAC on 6/8/25 because my house was not cooling. The tech told me a connector was needed and proceeded to diagnose my system. On 6/14/25 my house went back to not cooling again and I had to contact another company to diagnose and they completed what the milestone tech missed. I spent nearly 1K with milestone, you'd think this company would be more thorough with their diagnostics.
  

  Milestone Electric, A/C, & Plumbing

  Date: 06/17/2025

  Hi JaKyron, I am so sorry to hear this was your experience with our team. We want and expect our team to provide each customer with the highest level of ********************** and care. Your satisfaction is so important to us so I am getting your information over to our *************** team to look into. While you should be hearing from them soon, please do not hesitate to call ************ and ask for our Customer Relations team in the meantime - we would love to ensure you are fully cared for!

• Review fromCarrie B

  Date: 06/01/2025

  1 star

  Carrie B

  Date: 06/01/2025

  I have already tried to discuss this with the company it self via email and have been ignored. They sent a tech out who flat out lied to me and my husband and left us in a precarious situation. We called in need of a plug for our stove because we were hardwired and our new appliance needed to be installed. The technician told us we didnt have a ground line and quoted over 3k to fix this. When we got a second opinion, who was there looking at a separate issue, they took one look and pointed out all the wires needed AND the very OBVIOUS ground line. The technician also didnt tell us we didnt have a plate cover or offer to put one on which apparently could have cause major issues due to wires being exposed. Im BEYOND disappointed. I understand an upsellyou need the more expensive vs the cheaper. But a blatant LIE AND it meant we had returned our desperately needed oven because we couldnt afford to add the ground line. Prices have since gone up because we got it on a sale.
  

  Milestone Electric, A/C, & Plumbing

  Date: 06/03/2025

  Hi ******, thank you for your feedback - your satisfaction is so important to us! I am so sorry this was your experience with our team. I do see where our Electrical manager attempted to reach out to you following your email but was unable to leave you a voicemail. I sincerely apologize, as our team should have attempted contacting you through other means. I have gotten this over to our management and someone should be reaching out to you soon. In the meantime, please do not hesitate to call ************ and ask for our Customer Relations team! We would love to ensure you are fully cared for.

• Review fromMike C

  Date: 10/09/2024

  1 star

  Mike C

  Date: 10/09/2024

  Tech misrepresented what was needed to get our gas turned back on by *****. We had a very simple leak on the home side of meter that could be fixed in 5 minutes and just required some thread seal. Our Milestone technician said Atmos would require a pressure test at $1100 and a city permit at $500, neither of which was true. Atmos performs a pressure test themselves so this was a total scam and waste of money.
  

  Milestone Electric, A/C, & Plumbing

  Date: 10/11/2024

  Hi ****, I am sorry you did not feel appropriately cared for in your recent experience with us--definitely not our intent! By city code and our company policy, anytime a gas meter is locked out by Atmos it requires a gas test of the entire system, the city to inspect the work, and a green tag released to Atmos by the city. We have also contacted ***** on this. Out of care for our customers, as well as legal obligation, we take every gas leak seriously and will do everything possible to ensure the homeowner is safe and that everything we do is by code. If there is anything further we might be able to assist you with, you can call us at ************ and ask for our Customer Relations team--we would love to help however we can!

• Review fromAlan D

  Date: 08/27/2024

  1 star

  Alan D

  Date: 08/27/2024

  Did not live up to their Milestone promise "Do what we say we going to do". Had signed agreement in place after speaking with Max and ***** for Aug. 24 date to perform work Aug. 27. Received call in AM 2 hours before service repair on day of service. That they cannot do what was agreed authorized as noted. Now i have lost day of pay taking off to be here. No show and still no ac repairs to "Help People" per their **************** addition called to speak with someone in upper management and was put on hold for 45 mins .
  

  Milestone Electric, A/C, & Plumbing

  Date: 08/28/2024

  Hi ****, I am so sorry you were disappointed in your recent experience with our team. You are definitely correct in that we seek to do everything with the utmost integrity, and truly desire to help people as best as we can! In looking into your situation, I do see that our team came out yesterday to do everything we said we would (as documented on the debrief you signed) which included a significant discount offered by our **************** In looking into the notes of this job, I see that you had requested something additionally that is outside of our company procedures--this is because we will always stand by our work, so we require our team only uses materials that allow us to do so. I do apologize for that inconvenience, as well as the delay in your request to speak with our upper management, as they are oftentimes unable to take immediate calls. However, we do ensure our 24/7 phone team is equipped to assist with all emergency situations so that you can be cared for until upper management can contact you!

• Review fromSally V

  Date: 05/02/2024

  1 star

  Sally V

  Date: 05/02/2024

  Estimate was ****** for 2 bathroom sinks for new flex hose and cutoffs. Ridiculous pricing but had to pay ***** for his 10 minute write-up of charges. Rip off pricing!!!
  

  Milestone Electric, A/C, & Plumbing

  Date: 05/03/2024

  Hi *****, thank you for your feedback. Your satisfaction is our top priority! I am bringing this information to our Plumbing management to look into and someone will be reaching out to ensure you are fully cared for. In the meantime, please do not hesitate to call ************ and ask for our Customer Relations team - we would love to assist you!

• Review fromPatrick D

  Date: 02/27/2024

  1 star

  Patrick D

  Date: 02/27/2024

  Get a second opinion before performing any work with Milestone. They came out and told us we needed a new HVAC system and the conveniently they had excess inventory so they could give us a "great" deal. Subsequently we had 2 other companies inspect the unit and they found absolutely nothing wrong with the unit.
  

  Milestone Electric, A/C, & Plumbing

  Date: 02/28/2024

  Hi *******, thank you for bringing this to our attention. I am so sorry this was your experience with us. We strive to always serve with the full integrity and provide the highest quality of service. I have made my HVAC management team aware of this and they have looked into the situation and left you a voicemail in hopes of discussing this with you. We look forward to speaking with you and ensuring you are fully cared for. If there is anything further you might need assistance with, please call ************ and ask for our Customer Relations team.

• Review fromMrs J S

  Date: 10/13/2023

  1 star

  Mrs J S

  Date: 10/13/2023

  Price Gouging I contacted Milestone Plumbing because I had a leaking toilet and was not sure where the water was coming from in my guest bathroom. I would give the tech 5 stars . He found the leak right away. It was the 2 screws that attach the tank to the base of the toilet had rusted. He gave me a quote of $500.00 to install two screws that cost $7.00 at a local hardware store. I paid the $100.00 service fee and sent him on his way. I called someone else to ************** the leak he confirmed that the leak was coming from were the other tech had said. It took 30 minutes for him to make the repair and no leak. Milestone should be ashamed of themselves for price gouging. For this reason I do not recommend their services.
  

  Milestone Electric, A/C, & Plumbing

  Date: 10/16/2023

  Hi ******, thank you for your feedback. I am very sorry to hear you did not have the best experience with us - I can assure you that is never our intent as we strive to serve with the utmost integrity. Unfortunately, I am unable to locate your account from the information provided, but I have sent this over to my Plumbing management team to look into. If they are able to find your information, someone will be reaching out to discuss this with you as soon as possible. In the meantime, you can call ************ and ask for the Customer Relations team - we would love to ensure you are fully cared for!

• Review fromMason G

  Date: 08/30/2023

  1 star

  Mason G

  Date: 08/30/2023

  They replaced blower motor in the ** air handler $1600+. ** still does not work, tech left after I explained I was very unhappy. I was charged $1600+ dollars and my ** still does not work. They tried to push their electric department to see why my ** does not work(thought that was why I hired the ** department). I have no more money to pay an electrician. Received two calls 8/29/2023 at 12:48pm and 12:59pm. Received 4 calls 8/30/2023 the day of the service 7:49am 10:43am 2:23pm and 2:229pm. ** still does not work and I am $1600+ poorer.
  

  Milestone Electric, A/C, & Plumbing

  Date: 09/05/2023

  Hi ****************, thank you so much for this feedback. I am very sorry this was your experience as it does not live up to the standards we hold our team to. I know our HVAC management team has now spoken with you and taken the appropriate steps to ensure this is made right and that you are fully cared for. If, however, there is anything further we might be able to assist with, please do not hesitate to call ************ and ask for the Customer Relations team - we would love to assist you!

• Review fromTPuckett

  Date: 03/24/2023

  5 stars

  TPuckett

  Date: 03/24/2023

  We needed a bidet installed and a GFCI outlet to power the control panel for the bidet, this required an electrician (Noah) and a plumber (Brandon) with a plumbers helper (Travis). These gentlemen are assets to Milestone and never wasted a moment performing installation tasks like a well-oiled machine.
  Noah and I discussed all the available options for the outlet installation and we decided to install a new breaker in the electric panel and run the wire over to the bidet location to install the GFCI outlet. Noah explained the differences between the green, blue, and regular breakers and the applications of those breakers and we chose a regular breaker with a GFCI outlet, which translates to a reset at the outlet if the circuit trips rather than a trek to the electric panel to reset the circuit.
  Brandon and Travis started installing the bidet as Noah was working on installing the new run. Brandon thoroughly checked the plumbing connections for integrity and performed a service run on the various functions of the bidet. When Brandon was satisfied there were no water leaks from the installation, he demonstrated EVERY option on the bidet and saved the levels of heat, water pressure, and additional comfort settings as he cycled EVERY function on the bidet. I realize these gentlemen enjoy their work, and it's outstanding to see their enthusiasm while the job is in progress and their professionalism after completing the work. We will use Milestone for many more projects soon, and you have made a customer for life.
  The precious person the bidet is for is starting chemotherapy and radiation treatments today. I believe comforts like this bidet can make stressful days more tolerable. I asked if the work was worth the expense, and the response I received was a hug with a whisper: "Thank You for thinking of me."
  Thank You for taking care of US.
  

  Milestone Electric, A/C, & Plumbing

  Date: 04/17/2023

  Hello ***, thank you so much for taking the time to leave such an encouraging review! I am so glad our team was able to serve you well and that you felt cared for by each of our technicians. We are so grateful to have you as part of the Milestone family. Please do not hesitate to reach out if there is anything further we can assist you with!

• Review fromLinda D

  Date: 09/05/2022

  1 star

  Linda D

  Date: 09/05/2022

  The technician spent three hours to evaluate my AC and made the condition of my **** system worse in order that I would use the company's services. The technician turned off the motor of my AC and my house got hotter than it originally was and he wanted to charge over $6000 to $4100. He would not tell me what he did to make the **** worse. I called two other companies and they said he shut off the motor so I would be forced to pay the high price. One place said the cost would be $1700 and the other place said the problem was the compressor needed to be cleaned and charged only $160. He said Milestone was out to get money on vulnerable naive customers and was one of the MOST expensive companies to use. My AC has worked well since the cleaning. This company lies and cheats. DO NOT USE
  

  Milestone Electric, A/C, & Plumbing

  Date: 09/08/2022

  Good Afternoon Ms. *******
  
  I am so sorry to hear your unit has not been cooling properly. Our intention is always to take stress off of our customers' shoulders by making things easy and seamless. In every way, we hold our 100% Customer Satisfaction Guarantee to the highest regard and if anything falls short of that it is not the Milestone way. I have reached out to you and am waiting for your response on when we can connect. I look forward to speaking with you very soon.
  
  Sincerely,
  Leah ******
  Customer Relations

  Linda D

  Date: 09/09/2022

  Now milestone is putting the blame on my AC not working properly and not owning up that they made it worse. That was my issue... that they shut off the motor so it could not cool at all!!! It was working better BEFORE they came out. I had to call another AC repair company who told me what Milestone did to make it worse. It's almost like extortion to get me to pay their exorbitant prices. Highly unethical not to mention price gouging!!!!
  

  Milestone Electric, A/C, & Plumbing

  Date: 09/14/2022

  Good Afternoon Ms. ******,
  
  It is certainly never our intention to make the situation worse for our customers. With our 100% Customer Satisfaction Guarantee we will always stand by our work and make it right if need be. While we did not perform any repairs to your unit, in this case, I would still love to connect with you again. I was unable to speak with you today but do look forward to answering any questions you have.
  
  At Your Service,
  Leah M*****