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Roquemore & Roquemore, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roquemore & Roquemore, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Roquemore & Roquemore, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/19/2024 *********** in question arrived to repossess a vehicle from a deceased individuals property resulting in extensive damage to the driveway. The loan company had been informed of Barbaras passing as soon as it occurred and the loan company had been provided with the contact information of who was legally authorized to handle all affairs post-mortem. NO contact was attempted to arrange to obtain the key for the vehicle or to make any inquiries. Rather, the vehicle was repossessed by dragging it off of the property without entering the vehicle, resulting in significant damage to the deceased persons driveway/yard. The driveway will need to be resurfaced at the companys own expense as proper notification was provided of Ms. ***** passing AND appropriate contact information for any arrangements to be made were provided. This was completely avoidable. The authorized representative handling Ms. ***** affairs has tried to contact the repossession company but has not received a response or any attempt at a resolution. Someone said they would call back but has yet to do so.

      Business Response

      Date: 01/03/2025

      Primeritus has reviewed this complaint and according to our case notes, an agent reached out to the consumer on 12/14 and again on 12/16 leaving voicemails to arrange pickup.  We have also escalated this to our claims department and a representative will contact the consumer to initiate a property damage claim.

      Customer Answer

      Date: 01/03/2025

      You may contact:

      ****** at ************** *****************************

      OR 

      ****** at ************** ***********************************

      Thank You

      Customer Answer

      Date: 01/03/2025

      Primeritus response has indicated that contact was made on 12/14 and 12/16. ******* Lone had passed away on 12/6/2024 and the company had been notified shortly afterwards along with being provided the proper contact information of the designated trustee authorized to handle Barbaras affairs. This information was provided in a timely manner to avoid an improper repossession.

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is continually calling, leaving messages and hanging up. I have also been informed this company is attempting to contact friends, family and associates - some of which I barely know. I have asked this company in writing to put in writing why they are attempting contact and that we would only respond in writing. They have been provided the correct address to send correspondence. They need to cease and desist telephoning myself, associates, friends and family and correspond by writing. Assuming they are not a scam, we will reach out to them as necessary by writing.

      Business Response

      Date: 07/03/2024

      Our compliance department has reviewed the two calls that were made on this account and did not find any issues with the voice messages that were left.  The appropriate guidelines for requesting location information were followed.Reserving all rights; Roquemore has ceased all calls to assist the customer.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling and not leaving any messages. I hereby request that you CEASE and DESIST any and all contact with me, family members, and my work place

      Business Response

      Date: 07/02/2024

      We are unable to locate an account with the information that was provided in this complaint (Customer name and phone number).  In order to research further, we will need some additional information.

    • Initial Complaint

      Date:02/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting that this company cease in contacting myself, my family, my friends and any and all other acquaintances related to me. I am recently disabled and as such am in the process of repairing my credit and this company calling will not help, but will instead add undue stress which will hinder my progress. Thank you.

      Business Response

      Date: 04/02/2024

      ********** reviewed this complaint on 3/28/2024. Reserving all rights, we have ceased contact with this consumer and their associates/family as requested.

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is calling people that I barely know to try and get information about me. It's kind of scary and I'm not even sure how they are getting information or why it seems they are contacting friends I have barely any contact with or calling my family! Almost like they are scouring ************ but it needs to stop! My friends and family do not need to be involved in any personal matters nor will they give a stranger information on how to track down a single woman, living alone. This needs to stop.

      Business Response

      Date: 11/30/2023

      Our ********************* reviewed the calls referenced in this complaint and determined that they were professional in nature and in compliance with all applicable laws and regulations. Reserving all rights, Roquemore has ceased all calls on this account to assist the customer.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is harassing my friends and family about financial things that do not involve them. The even reached out to my EX husband who had no bearing on anything about me. They need to stop these calls NOW.

      Business Response

      Date: 09/18/2023

      Our ********************* has reviewed the calls referenced in this complaint and did not find any issues.  The appropriate guidelines for requesting location information were followed. Reserving all rights; Roquemore has ceased all calls on this account to assist the customer.

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling and texting my phone during the work day, even after work hours. The voicemails never make any sense, one of them sounds like the person was eating while talking? I do not have any business with this company, and want all forms of communication to cease.

      Business Response

      Date: 05/19/2023

      Our compliance department has reviewed the calls and text referenced in this complaint and did not find any issues.  The appropriate guidelines for requesting location information were followed.  Reserving all rights;Roquemore has ceased all calls to **************, the number provided within the complaint to assist the customer.

      Customer Answer

      Date: 05/20/2023

      I am rejecting this response because:   They have contacted me again. Im not sure what they want, and based off other reviewsI do not want them calling other people Im associated with harassing them as well.

      Business Response

      Date: 05/26/2023

      Our compliance team rechecked the account for call activity and found that the account was closed it in our office on 5/15/2023.  There have been no calls made to anyone associated with the account since 5/10/2023. 

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** is calling for *******, I don't know who that is. I am not going to give a stranger my personal information for something that doesn't even concern me. I am single-winded with no business associated with this number "************** GIS *****", I would like for them to cease contact with myself.

      Business Response

      Date: 04/11/2023

      Our ********************* reviewed the calls referenced in this complaint and did not find any issue. The calls were professional in nature and followed the appropriate guidelines for requesting location information. Reserving all rights, Roquemore has ceased all calls on this account to assist this customer. 

      Customer Answer

      Date: 04/27/2023

      I have reviewed the business response and accept this resolution. As long as they stop. They called me again on April 7th. I don't know abyone called *********

    • Initial Complaint

      Date:03/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is contacting myself, family members and place of employment regarding a vehicle which an arrangement has been made with the lending bank to be paid in full. Their attempt and/or others either employed and/or contracted by them to repossess a vehicle that is not theirs has been harassing and abusive to me as a consumer, pursuant 15 USC ****d. Also they are in violation of 15 USC ****e. They claim they are not a debt collector but pursuant 15 USC ****a(6) states, The term "debt collector" means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Pursuant 15 USC ****a(5), The term "debt" means any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance or services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not such obligation has been reduced to judgment. The repossession/collection of the vehicle is a collection of debt. I have not given anyone permission to share and use my information in regard to this alleged debt. If anyone communicates with me and/or my family and/or workplace again, as well as attempts to come to or on mine or my families property as well as place of employment I will pursue with legal action. CEASE AND DESIST ALL FUTURE CALLS, MAIL, OR ATTEMPTS TO COMING ON MY PERSONAL PROPERTY ETC PURSUANT 15 USC ****C.

      Business Response

      Date: 04/11/2023

      Our compliance department has conducted a review of these claims and has found them to be without merit.  All contact made in this case was in compliance with applicable legal requirements.  Nevertheless,without waiving any rights Roquemore has ceased contact in this matter in order to accommodate this consumer.  

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like for this company to cease all communications with me and all my family members. This company has been disclosing confidential information about me to unverifiable resources. Additional numbers for me ************ Cease all means of communications

      Business Response

      Date: 03/03/2023

      Roquemore reviewed the calls associated with the complaint and did not find any misconduct. None of the calls disclosed confidential information and only requested location information. Reserving all rights, Roquemore has ceased all communication on this account to accommodate the customer as requested.

      Customer Answer

      Date: 03/06/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)

    Roquemore & Roquemore, Inc. is NOT a BBB Accredited Business.

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