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Business Profile

Washer Dryer Rentals

Texas Laundry Solutions-Frisco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Washer Dryer Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My girlfriend moved into the apartment and payed for a washer and dryer. She contacted them to come fix it numerous of times and they never responded with a time that was appropriate.She finally received a call back and then they finally notified her that they can come in even when she is not there;So she notified her office that they will be coming by to take a look at the washer and dryer.she then received a text saying the job was done while she was at work just to then be notified that her washer dryer have been taken without notice and the owner will not respond or return any calls after we had paid them on the first like our regular payment

    Business Response

    Date: 06/25/2024

    Response to Code: 21819031-13CA0
    Timeline of complaint/service request and our attempts to repair *Screenshots are available at your request for verification.
    5/16 first complaint received via text message from the individual
    5/20 attempted to repair, no response
    5/27 technician attempted to contact directly, he expressed his concern over possible water leaks, no response from the individual
    5/31 third attempt to repair no response from the individual
    Following all our attempts, there is no contact with the individual. No emails, no calls, no response to our messages.
    6/6 the individual texts about scheduling a repair, we scheduled for next day 6/7/24
    On 6/7 our tech arrives for repair; he obtains a key by leasing office following individuals permission. When he removed the washer,he noticed unusual water damage to the machine. This appeared to be because of continued use while the machine needed repair. The technician removed the equipment and returned the key to the leasing office at approx. 11:22am. Our Management tried to contact the individual at 11:39 am on 6/7/24 by phone call to alert of the removal of the equipment but could not reach her. 
    Attached is the original contract with signature and agreement. Please note the checkmark that states: I agree to use the equipment in a careful and proper manner. The lack of cooperation from the individual prevented us from proper maintenance of the machine for 3 weeks, resulting in excess damage and loss. It is for this reason that the contract was immediately terminated.
    Please note that at the time of the service, 6/7/24, the individual was in talks of a payment arrangement because the monthly billing failed to charge successfully. Therefore, there is no amount to be reimbursed as the account was not current.

Texas Laundry Solutions-Frisco is NOT a BBB Accredited Business.

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