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Business Profile

Propane Supplies

Star Tex Propane Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane Supplies.

Complaints

This profile includes complaints for Star Tex Propane Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Star Tex Propane Inc has 3 locations, listed below.

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    • Star Tex Propane Inc

      113 Fm 116 Gatesville, TX 76528

    • Star Tex Propane Inc

      1201 La Salle Ave Waco, TX 76706-3519

    • Star Tex Propane Inc

      406 S Avenue G Clifton, TX 76634-2138

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Star Propane, Burnet uses BAIT & SWITCH tactics & does shoddy work. Sep.2021 Star Propane tech inspected our 250 gal. ****, gave a written estimate to refurbish it to stop a leak. The tank capacity @ 20%. Apr.2022 tech arrived to do the work. He stated tank needs to be pumped out for additional $270 to $450 to do the repair. A bobtail pump truck would be needed for about 3 hrs. & possibly a service truck for 2 hrs. Questioned why this was not on the estimate, he said or the tank could be seal by re-doping the pressure gauge so the remaining 18% of the gas would not need to be removed per quote. I believe Star Propane was using the unethical BAIT & ADD ON practice. This information should have been on the original estimate! I chose re-doping which stopped the leak FOR A LITTLE WHILE. Tank is used use only for a backup generator.Oct.2022 Star Propane refilled the tank. Tank started leaking gas again in Nov.2022. Jan.3 & 26, 2023 tech attempted to stop the leak by re-doping. I am told in another estimate OLDER TANKS CAN START LEAKING AGAIN, a complete re-build would be necessary. Star Propane should never mention re-doping an older tank since it will probably start leaking again? A responsible company would offer only the pump out/refurbish for older tanks. The Star-Tex Propane General Manager @ **** HQ kept repeating this a privately owned ******** would be responsible for the parts price, the pump out & the ***** per hour labor charge to stop the leak. Re-doping is not a permanent repair. I proposed I will pay for: upgrade parts, 1 hr. labor & he would send the bobtail truck, if necessary the service truck & replace my fuel pumped out at no charge because they were not honest with me. The ** refused my offer. An alternative would be for them to refund 1/2 of my repair cost. I have given ample time to re-evaluate his decision before complaining to the BBB. An ethics complaint has been filed with the ***** Attorney Generals Office.I have stopped the leak.

      Business Response

      Date: 04/03/2023

      Good morning,  I just wanted to respond about the complaint by *******************  There are two sides to every story, and his version isnt what happened.

      When our service tech went to Mr. ******** on the original trip, we informed him of the cost to fix the repair properly, or he could let us try to fix it by backing out the gauge and putting pipe dope around the threads of the gauge and hopefully it would stop it.  He informed us that he would like to try to fix it without spending the money.  Look at the time frames in between all the times we went out to look at tank.  As far as bait and switch, or us being unethical, we informed him of the cost up front and he chose to try to fix it the cheap way.  We are not responsible for any repairs as he knew the possibilities up front.  We have contacted the Railroad commission of Texas and they agreed with us as well.  There is no responsibility on Star Propane.  We wanted to fix the problem and ****************** just wants us to do it for free.  Tell us why here...

      Customer Answer

      Date: 04/03/2023

      Complaint: 19543720

      I am rejecting this response because: StarTex Propane version is simply not true. The technician did not tell me or quote the pump out procedure (see the original estimate attached). It is not just "He said, the other He said" situation. The time line has nothing to do with the leak. A leak is a leak. 

      Regards,

      *********************

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