Complaints

This profile includes complaints for Espinoza Stone Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Espinoza Stone Inc has 6 locations, listed below.

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  Espinoza Stone Inc

  1465 County Road 234 Georgetown, TX 78633-4414

• 

  Espinoza Stone Inc

  8200 N IH 35 New Braunfels, TX 78130

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  Espinoza Stone Inc

  2555 North IH 35 Georgetown, TX 78628

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  Espinoza Stone Inc

  7531 South IH 35 Jarrell, TX 76537

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  Espinoza Stone Inc

  19202 Interstate 35 Frontage Rd Bruceville, TX 76630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Espinoza stone for a 48 x 24 paver stone for a patio project . Company confirmed this is what they had and would be ready for pick up. I sent my guys to pick the pavers up and Espinoza gave us a 54 instead of 48 as ordered.I contacted the company about the issue and they admitted fault but offered to reimburse $150 for the discrepancy. This was in September 2022 and I have yet to receive my reimbursement and the manager who in writing agreed to this will no longer respond or answer my texts or calls. The fact that they admitted fault and agreed to a reimbursement but never followed through with this promise shows they are shady and do not follow through with their agreements or fill their orders correctly. You can also see that all texts were received by the manager from the read receipts

  Business Response

  Date: 02/24/2023

  Hello BBB,

   

  Thank you for taking our response, we believe this person is being abusive and dishonest whit his arguments, we received and order from a complete different company 

  The company name was  THE **** LEAVES located at *********************************************************************************, the order was place by ***************************, the size of the stone on order was not disclose by our customer *******************************

  We heard from **************** after the job was done at his home, his argument was the he need it to pay extra for cutting the stone to the size he needed, **************** call our office making treats to our sales representatives,

  we send Refund a check of $152.42 to our customer THE THREE LEAVES, ones again **************** was not the company who purchase the stone from us he should provide you guys with the original Invoice before making claims like this,

  Espinoza Stone we appreciate our customers but on this case we can't let people abuse any of our staff members for no reason, we can provide whit probe of the check send to our customer if need it 

   

  Thank you 

   

  ***********************;

  General Manager 

  Espinoza Stone

   

   

   

  Customer Answer

  Date: 02/25/2023

  Complaint: 18725875
  
  I am rejecting this response because: This manager will not listen to what actually happened and that Three leaves is a subcontractor I hired to do the work. The Materials were order by me And paid for by me but put the pick up name as the contractor three leaves. If he would take time to listen and do his due diligence he would understand that three leaves was hired by me to do the work and the materials were ordered and paid for by me not three leaves so I am in fact the purchasing customer.

   

  in any attempt to explain this to this manager he claims I am scamming him but I have bank statements, text messages and emails confirming my complaint. he has been rude, unprofessional and again assumes what he thinks he knows rather than what actually happened and who the actual customer is. Happy to show bank statement where the charges came through sinc wI purchased the materials and asked my contractor to pick up for a job. Yes because this company provided the wrong size materials I had to pay for more labor to make them work. This has all already been explained and thats is why I have in writing mannys agreement to a partial refund. Since then it has taken 4 months to get them to send a check and now they will only send to my contractor even though I have sent proof I paid for the materials.
  

  a check was sent as he says but still has not been received for the agreed to partial refund. Once that check is received and cashed this complaint will be removed. 

  
  Regards,
  
  *****************************

  Business Response

  Date: 03/13/2023

  Hello Handler,

  We have attached the probe of Refund and copy of the check which was cash by the customer ******************************* and was given back in cash to *************************** , to respond to the customer (*****************************) of my customer (***************************) we are a responsible company who takes very serious the intimidation threats like the ones ***************************** is making, we will prosed legally if black mail threats continue to be made