We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Farm Supplies

Tractor Supply Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The district manager for the **** **** store (2292) **** ***** is a horrible and abusive person to the former employees at that store. He was screaming and in the former assistant manager's (******** *******) face calling her a liar and belittling her in front of many other customers. She was trying to show him in the policy book that she was telling him the truth and that the tractor supply way of doing things was how she was conducting business. He was so hateful and abusive that a few other customers became very uncomfortable and left their shopping carts and walked out of the store. **** also told me he didn't want my business either. I have had the displeasure of seeing **** ***** in the Granbury store as well and he was absolutely ******* and saying untrue and nasty things about the **** **** store and the employees there to another employee at the ******** location. ****** ******* (**** fired him as well as 6 other managers in the district) ran the **** **** store and it was also clean, organized and run effectively with very few employees. The customer service in ***************** was EXCELLENT with ****** ******* running it. I went to the ************************************** supply for the exceptional customer service I always received. Since **** **** took over the store it is always dirty, a mess and the customer service is beyond AWFUL!!!!!!!! The new employees are rude, do not want to help customers and have no knowledge of the products they are selling. **** and **** have completely ruined the ***************** store in a matter of weeks. I will never set foot in another tractor supply store. These people are an absolute disgrace and corporate is allowing it. When you email corporate as well as the CEO you get a robot generic response so *** ****** never gets the complaints that he needs to hear about. I have spent thousands of dollars over the years and will never give tractor supply another ***** since they allow this to happen at their store levels.

    Customer Answer

    Date: 11/13/2024

    My address is:

    1453 CR 1110

    Meridian TX, 76665

     

     

    Tractor Supply address is:

    *********************************************

    Business Response

    Date: 11/15/2024

    Hi *****,

    I am so sorry to hear about your experience regarding the poor customer service provided by District Manager **** ***** at the ***************** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

    The Store's Regional Manager and internal team has also been notified so it can be addressed as needed and to help prevent something like this from happening again. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

    The TSC Customer Solutions Team
    *********************************************************************************
    ************ | ****************************************************
    Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

    Customer Answer

    Date: 11/15/2024

    Complaint: 22550444

    I am rejecting this response because:

    I have called the customer complaint line and nothing has been done to handle this situation.  **** physically and verbally abused the former assistant manager.  You have done nothing to him and you have allowed him to constantly lie to the higher *** and he has no knowledge of the products *** carries or the customers you serve.  He fired the store manager on false accusations, bragged about it and told the team lead that he gets a $5000 bonus per person he promotes from within.  You seriously need to investigate this district manager.  He is a very poor representative of tractor supply.  Regards,

    ***** *****

    Business Response

    Date: 11/16/2024

    Hi *****,

    We understand your frustration and the seriousness of the situation regarding the behaviors of the District Manager, **** ***** at the *********************** location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

    As previously advised, the Store's Regional Manager and internal team has also been notified so it can be addressed as needed and to help prevent something like this from happening again. They are actively reviewing the matter and occasions accordingly. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

    The TSC Customer Solutions Team
    *********************************************************************************
    ************ | ****************************************************
    Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

    Customer Answer

    Date: 11/18/2024

    Complaint: 22550444

    I am rejecting this response because:

    As a customer that witnessed this abuse and the rapid decline of the **** **** Store since **** has taken over I would like to know the outcome of the investigation as **** ******** who is the regional VP of this area was supposedly told of Treys assault on Billinda and nothing was done.  I should have contacted the police department at the time.  That would have a least started a paper trail TSC couldnt ignore.  You really need to fire **** and contact ****** ******* and ******** ******* and bring them back.  You also need to read the over 500 comments on the going on in **** **** ******** page with some much support going to ****** *******.  He had the best metrics in the district and **** who doesnt know the product or tsc customer fired him for being incompetent to run his store.  Thats completely untrue as **** **** under the supervision of ****** ******* was number one in the entire district and the customers LOVE him and how he took care of his customers.  **** doesnt lift a finger to help them.  Yall really have no idea what is going on at the store levels.  
    Regards,

    ***** *****

Tractor Supply Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.