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Business Profile

Cargo Containers

X Caliber Container

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cargo Containers.

Complaints

This profile includes complaints for X Caliber Container's headquarters and its corporate-owned locations. To view all corporate locations, see

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X Caliber Container has 2 locations, listed below.

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    • X Caliber Container

      1004 Louis ST Graham, TX 76450

    • X Caliber Container

      1338 Fm 1287 Graham, TX 76450-6700

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They resolved the matter. Had to go all the way up to the operations manager but they finally corrected it. 

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here are the purchase documents

    • Initial Complaint

      Date:10/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - When: paid half in October 2021, half upon completion around February of 2022.
      - Amount: total, about $24,000.
      - The business committed to: providing me a new (one-trip) shipping container with basic foam insulation, electrical wiring, two sliding glass doors, free from any damage.
      - Nature of dispute: upon the first rain after the delivery, the container was leaking water from several different places. There were 8-10 holes on the roof, basically every place they had welded from the inside they welded holes through the ceiling. Also, the container was delivered with two plastic placards advertising their business, with 4 holes (rivets) on both sides of the container. It has been determined that these holes are leaking water, causing damage to the insulation, flooring, et cetera.
      - The business has offered no actual assistance or compensation for the hundreds of dollars of materials, time, fuel and so on required to repair the damage done to this otherwise good and new container. About two months ago I reached out to them and provided evidence of the problems (*** ***************************************** ), they claimed to be working on finding someone to repair the unit but nothing ever came of it. This has caused me a lot of issues and expenses, and as a result I am not confident I can rely on this unit as I had intended. For such a large purchase, I expected more from the company but in the end I just received a box with a bunch of holes in it and empty words in their warranty.
      - My name and address should be sufficient for them to reference their records.

    X Caliber Container is NOT a BBB Accredited Business.

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