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Business Profile

Driving Lessons

Virtual Drive of Texas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an online parent taught driving course for my teen about a month ago and just in the last couple days my son started the course. We noticed we are missing part of the classroom instruction and try to get support from the company. However the the phone numbers listed no longer work and there is no email or chat available. The course looks like someone filmed home videos from a cell phone years ago. When I search online for the business office there is a message it is temporarily closed. Im seeking reimbursement for my payment and to warn others not to get scammed with this company.

    Business Response

    Date: 09/12/2023

    *******************,

     

    First let me apologize for any inconvenience we have caused you or your son.  I know it is frustrating when you purchase something and it doesnt provide the exact need that you require.  Unfortunately, when you were selecting a course for your son, you selected the wrong course.  He is required to take 32 hours of classroom and 44 hours of drive time.  You purchased the course for the In-car only.  This course is for people who dont need the entire course, it is designed for people who send their students through a driving school for the classroom and decide to teach the 44 hours of drive time by themselves.  This In-Car-Only course serves that purpose.  

     

    Because you were confused and you had a hard time reaching us, I would like to offer you the entire course for free.  This course you will see if very much updated and will provide everything you will need to get your students license.

     

    When you log back on, you will see some different icons.  Just click on the Learners Permit course and start from there.  If you have any questions along the way, please give me a call at ************.  Again, Im sorry for the trouble but we can get your son through this in no time and he will have his learners permit in a few days

     

    Sincerely,

     

     

    *********************

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** was placed on April 20, 2023 and is currently Completed.Order details ProductTotal Virtual Drive of Texas Adult - Basic 1 $38.00 Subtotal:$38.00 Payment method:Credit card / debit card Total:$38.00 Student First NameYENNY Student Last NameLASAVATH Driving course is intended for ages ***** new driver's and I'm 40 years old needing defensive driving course. The customer service number of ************ and email on website does not work. I need refund because I don't need this course and I found another course that met my needs.

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