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Business Profile

Cannabis

The Hemp Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

This profile includes complaints for The Hemp Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hemp Club has 2 locations, listed below.

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    • The Hemp Club

      705 W Jefferson St Grand Prairie, TX 75051-1643

    • The Hemp Club

      3524 W Airport Fwy Ste 204 Irving, TX 75062-5974

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/9/25 I purchased a gram of THCA/THCP hemp flower product that I get regularly from a store I frequent regularly, but from a salesperson who was unfamiliar. Upon purchase I paid with $30 cash, received my change and opted to receive my receipt by text. Upon arriving at home, I consumed the product in the manner I regularly do but felt an immediate unpleasant effect. Instead of a calming/relaxing effect, I began to feel panicky, anxious and hot. My heart was beating fast/hard and I knew immediately this was NOT what I usually buy. I checked my phone for the receipt as Id planned to go back and complain but the was no receipt. I called the store and the salesperson picked up. I explained who I was, what I bought and asked if he remembered me. He said yes and asked if I needed anything. I explained to him exactly what I explained above about the purchase, the adverse effect and the lack of a receipt. I asked for a receipt several times and was given several excuses. I reminded them of their legal requirement to provide proof of purchase and demanded my proof of purchase or confirmed that I would show up with law enforcement and get it that way. I got the receipt and saw I was sold product from their Skippy Hippie store in ****** though I purchased product from the Hemp Club store *************. Selling product from one store in one location at a different store in a different location is unlawful. I believe the product I bought was tampered with and was sold unlawfully.

    The Hemp Club is NOT a BBB Accredited Business.

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