Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Solar Installation

Solar SME

Reviews

This profile includes reviews for Solar SME's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Solar SME has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Solar SME

      2630 Aero Dr Grand Prairie, TX 75052-7612

      BBB accredited business seal
    • Solar SME

      600 17th St Ste 2804M Denver, CO 80202

    • Solar SME

      8518 Chestnut Ave Bowie, MD 20715-3730

      BBB accredited business seal
    • Solar SME

      7b Corporate Center Court, Suite 55, Greensboro, NC 27408

    • SolarSME

      120 E Grand Ave Suite 204 Clovis, NM 88101

    Customer Review Ratings

    4.76/5 stars

    Average of 136 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAlex P

      Date: 07/08/2025

      5 stars

      Alex P

      Date: 07/08/2025

      I had a great experience with Solar SME from start to finish. ****** was extremely knowledgeable and answered every question I had. He helped design the right system including the best backup solution. My project manager, ****, kept me informed at every stage of the installation process, which I really appreciated. Overall, the whole team was professional and easy to work with. I'm fully satisfied with my decision to go solar with Solar SME.

      Solar SME

      Date: 07/09/2025

      Thank you for the 5-star review and kind words! Were glad that our team provided a smooth, informed experience. Your satisfaction means a lot, and we appreciate your trust in Solar SME!
    • Review fromGregg M

      Date: 07/03/2025

      5 stars
      Were in the third year after our SME solar installation. We havent had any issues and SME checks in occasionally see if were satisfied and make sure we dont have any issues. We have had to replace several large appliances in the last couple years. Went with the best energy saving appliances we could afford and our payback is faster than expected.
    • Review fromSofia T

      Date: 06/25/2025

      5 stars
      I had a great experience with Solar SME! They designed the perfect system for my home. I had lots of confusions but they assisted me with all. The solar is looking beautiful on my roof and i am getting very low bills now while using my AC 2/7. Thank you Solarsme. Highly recommended.
    • Review fromKent B

      Date: 06/23/2025

      5 stars

      Kent B

      Date: 06/23/2025

      I've had the pleasure of working with Solar SME, Inc. twice now - first for the engineering, project management and installation of a 10.4 kW solar system, and most recently for the purchase of a battery backup system.Their team is highly knowledgeable, responsive, and professional. Most recently, their energy consultant ***** *. took a great deal of time to help me understand battery backup engineering to a non technical person in a clear and concise way. He demonstrated the knowledge and tact to lead me to questions that I had not yet formulated and ultimately to the best solution.For the solar installation, the engineering was complete and comprehensive allowing the permitting process to proceed without delay and question. The project management was efficient and thorough, providing clear timelines and always available. The installation was neat, integrated seamlessly and completed as scheduled.There is a clear reason for coming back to Solar SME 3 years after the solar installation - 5-*************

      Solar SME

      Date: 06/24/2025

      Thank you for the 5-star review and for taking the time to share your detailed experience! We are glad that our team supported you on both your solar and battery backup journeys. Your trust and kind words mean the world to our team, especially *****. Thanks once again for your positive feedback.
    • Review fromEric M

      Date: 05/07/2025

      5 stars

      Eric M

      Date: 05/07/2025

      Solar SME helped me with my solar last year and this year I'm getting a battery backup. *** and ****** were helpful and answered all of my question that I had. I originally wanted to do both at the same time but I was unable to do so at that time. Now, it's time for the battery. I expect a another good experience with SolarSME and i am sure that they will deliver.

      Solar SME

      Date: 05/09/2025

      Thank you for the 5-star review and for taking the time to share your experience! Were happy to assist with your battery backup and appreciate your continued trust in SolarSME.
    • Review fromJustin W

      Date: 04/25/2025

      5 stars

      Justin W

      Date: 04/25/2025

      **** **** helped us plan our solar project and was very good at explaining differences between panels and costs.

      Solar SME

      Date: 04/28/2025

      Thank you for your feedback! We are glad our team provided helpful guidance on your solar project. We appreciate your trust in SolarSME!
    • Review fromK. M.

      Date: 04/21/2025

      1 star

      K. M.

      Date: 04/21/2025

      Solar SME people were very pushy and called me incessantly until I broke down and signed with them. I paid them to get started. After that all communications ended till I recieved an email telling me that they wanted to terminate the contract but this was after I paid and the date I was given was not going to work for them. Do not use this company they are very unprofessional and there is lots of broken communication. I was told one thing then another. I have texts and emails with all the contradicting information that I received so when it came to them not liking what was in the contract they up and cancelled it. BEWARE OF THIS COMPANY!!!

      Solar SME

      Date: 04/24/2025

      We sincerely apologize for the frustration you've experienced, and we appreciate the opportunity to provide some context regarding your project. Initially, when you mentioned a lower competing quote, we explained the differences in scope and quality. After some time had passed, you reached back out and asked if our original offer was still valid. We honored the same discounted rate and restarted the process at your request.During this time, your existing solar system was not functional, which delayed the project. You resolved this by contacting your installer and sending us the necessary proof of system operation. We then placed your project in the scheduling queue and requested the first payment (as outlined in the signed agreement). The payment structure was clearly defined in the contract: a first draw before unmounting the panels and the final draw upon remounting. However, there was a significant delay in communication, and our Project Manager received limited responses. Upon your request, we held off temporarily while you made your final decision. At that point, we decided not to proceed with the project due to repeated delays and lack of payment assurance.

      Solar SME

      Date: 04/24/2025

      We sincerely apologize for any frustration you may have experienced and appreciate the opportunity to clarify the sequence of events related to your project.When you initially shared a significantly lower competing quoteone we found to be unrealistic and lacking verifiable documentationwe explained the key differences in scope, materials, and service quality that justified our pricing. Despite this, when you later reached out to revisit our offer, we honored the same discounted rate and resumed the project at your ********** that time, your existing solar system was non-operational, which understandably delayed progress. Once you had it restored and provided confirmation of system functionality, we promptly re-entered your project into our scheduling queue and requested the first payment, in line with the terms outlined in the signed agreement. The payment structure was clearly defined: an initial draw prior to unmounting and a final draw upon remounting.Despite multiple follow-ups, the initial payment remained overdue, creating both administrative delays and operational uncertainty. Given the breach of the agreed payment terms and the disproportionate time spent on collection efforts at this early stage, SolarSME made the difficult decision to disengage from the project. Such early breakdowns in communication and commitment are not conducive to a productive long-term client relationship.We wish you the best in finding a service provider better suited to your expectations and timeline.

      K. M.

      Date: 04/29/2025

      You made me produce my quotes so how they were unrealistic and lacking verifiable documentation is not the truth. I did not reach back out to you till the system was transmitting then I waited to hear from you guys so I reached out. The payment was made then the contract was canceled after the fact and I have proof of that. What was confusing was that your sales person said you wanted a deposit of $250, so I expressed my concern of the terms changing and not ever seeing your project manager like your sales person told me he would come out to the house. Your company could not come the day that was told to me by your sells person. So after I started questioning and asking I got an email canceling the contract. Like I said before I have texts and emails to prove your team lacks communication and professionalism.
    • Review fromMichael K

      Date: 04/15/2025

      1 star

      Michael K

      Date: 04/15/2025

      I contacted Solar SME to install a battery backup system. They convinced me to add solar, to claim the tax rebate for the batteries. The system they proposed was pretty simple, and they said it could possibly be completed within a month. Four months later, they tell me that the system the proposed is not possible, even though they assured me that they had experience with the batteries that I purchased. They then proceeded to cancel any further business with me, because I have decorative stone on my exterior walls. The communication was not great, and in the end, they were pushing for a larger investment from me. They also asked for my SSN over the phone.

      Solar SME

      Date: 04/18/2025

      we truly regret the inconvenience. Unfortunately, *** doesn't approve EcoFlow batteries, and your exterior stone wall prevents installation of required Enphase components like the combiner box. We explored alternate solutions including Hoymiles and **************** but due to these utility and structural limitations, the project wasnt feasible. We value transparency and thank you for your time and interest.
    • Review fromPhilip M

      Date: 04/08/2025

      4 stars

      Philip M

      Date: 04/08/2025

      I found Mr. **** **** and his engineering coworker to be helpful and good guides. When other departments failed with my detailed information request, **** ****, was able to provide me with answers. No arguments. I needed a breakdown like bills-of-materials and such. He helped.Thank you to ****. So this review is mainly for him. The project isn't Complete YET.

      Solar SME

      Date: 04/10/2025

      Thank you for the positive review! We are glad our team could assist with your detailed requests. We appreciate your feedback and look forward to completing your project successfully.
    • Review fromKenny J

      Date: 04/02/2025

      5 stars

      Kenny J

      Date: 04/02/2025

      *********** were excellent! They helped us through the initial process as well as went the extra mile to get us approved! Highly recommend!

      Solar SME

      Date: 04/04/2025

      Thank you for your 5-star review! We are glad you are satisfied with our team and service.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.