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Business Profile

Window Manufacturers

Elevate Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an Enterra home and it is my second attempt to replace the big glass in my Master Bedroom. The 1st year, the glass had a defect and installers were sent out . Unfortunately, the installers realized hat they needed 4 people to properly install. Another appointment was made and 4 installers were sent to install the glass. Less than a year later the same new glass is also experiencing similar defects. I submitted a claim, the glass was ordered and the appointment was setup. The installers come again with two installers because the job takes 4 people to install and now I'm have to reschedule again. This service is unacceptable. Defected glass is being installed and there is no communication on the # of workers who need to install the glass. This creates a scheduling conflict for me as the homeowner.

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My windows crack for no reason and have not been covered under warranty. We have had this happen on several different sections of glass. We also have a window that has streeking in the inside of the glass from manufacturing. we purchased these windows on Friday, Aug 6, 2021, when the issues started right away. Its been a common problem from the day we took delivery.

Elevate Windows & Doors is NOT a BBB Accredited Business.

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