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Business Profile

Allergist

Aspire Allergy & Sinus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Allergist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Aspire Allergy the Grapevine location on January 31, 2024 for a procedure. This business quoted me over $2,960 as my out of pocket portion after my BCBS payment. At the time of service I paid $500 and agreed to a payment plan because I didnt believe my portion after the insurance would be that high. The explanation of benefits annotated $889 as my owed portion. On 2/26 this institution charged me another charge of $411.66. This amount was $21 over the total allowed by BCBS. So I disputed that amount with my credit card and received a credit. Then this institution charged me again $411.66 on 3/25. This charge is FRAUD because I do not owe anything else for this procedure! I have tried contacting the business without result. I contacted BCBS to make a complaint and they also tried to resolve this overpayment without result! At this point I would like my complaint filed with the BBB and and a refund issued

Aspire Allergy & Sinus is NOT a BBB Accredited Business.

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