Complaints

This profile includes complaints for Smart Start's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smart Start

  500 E Dallas Rd Ste 100 Grapevine, TX 76051-7658

  
• 

  Smart Start

  1315 S Water Ave Gallatin, TN 37066-5016

• 

  Smart Start

  3801 N 35th Ave Phoenix, AZ 85017-4412

• 

  Smart Start Ignition Interlock

  263 Patrick St Lewisburg, WV 24901

• 

  Smart Start Ignition Interlock

  343 National Rd Wheeling, WV 26003-6537

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , I am a Pennsylvania resident enrolled in the Ignition Interlock Program and recently had a device installed through Smart Start, a state-approved vendor. Before installation, Smart Start sent me an email stating:Your monthly lease amount is paid to Smart Start, which covers the daily use of the device, your regular service/calibration fees, and all monthly ***orting required by your state jurisdiction.Despite this, I was told by their customer service *** (name: May]) that calibration is not included and must be paid for separately.When I brought up the contradiction, I was told the email was sent to all customers and varies by state, but the email already accounts for state jurisdiction and did not exclude *************This appears to be a misleading billing practice for a court-mandated program, and Im requesting the BBB to investigate and ensure Smart Start honors its written communication.

  

  Business Response

  Date: 05/09/2025

  Hello, per the "CONTRACT FOR THE PROVISION OF SERVICES WITH DEVICE" which you signed on 5/3/2025, the section "Fees and Payment Schedule" found on page 3, states in part: "Device Calibration Fee*" is "Due and payable to authorized representative or contractor providing the calibration service." The asterik (*) denotes: Client will pay the Fees directly to the service center or entity providing such Services. Each service center charges its own rate and Client's rate may vary from the fees listed in the agreement."

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is an incident report I was told to fill out by Smart Start.I spoke to representatives numerous times and they assured me I would be reimbursed back if I towed my car from ***** to the smart start location. I have proof that my car was not a fault for its electrical failure but a faulty install done at the ******* location. I missed numerous days of works and paid for countless ubers.I want to be reimbursed for the tow fees and the unlock code fees.Their phone calls are recorded on a recorded line as well so all the proof of conversation they will have.Incident Report Detailed Description of the Incident I took my car to smart start first to see if the wiring was correct since I needed to Jump Start my car ever since the interlock was installed My car battery died during inspection and they told me to check with ***** to see what was going on and if anything come back ******** car needed to be towed from Smart Start to ***** in ************ car has been in the shop for the past few days and on 4/30/25 I attempted to pick up the car with the new battery. The car's accesory system starts but the car itself does not start. We assumed the interlock was locking up the car and we did all the troubleshooting steps with the representative. She told me to tow the car back to smart start to see what was going on but I couldnt because it was ************ 5/1/2025 I went to go to ***** to get a final diagonosis and they said its indeed the interlock. I towed my car back to smart start (this one I had to pay for) and now I am awaiting to see whats going on with the car.I was told to get a reimbursement on the unlock code (it was a troubleshooting step that did not work) and a reimbursement on the towing.

  

  Business Response

  Date: 05/09/2025

  Hello, this claim is still under investigation. Per the notes in your account we are still in need of the diagnostic report from May 1, 2025, from the ***** dealership. Please submit this via the incident report that you have pending.

  Customer Answer

  Date: 05/09/2025

  Please read the incident ***ort again.

  The car was ready for Pick Up on 4/30 but I could not leave the dealership due to the interlock not allowing me to ignite the car and the dealership and Smart Start was closing. 5/1 is when I came back to get the car to smart start and I called a smart start *** and she informed me to call a tow truck to go to the irving *********************************** re-read the incident ***ort, even the diagnosis says that the car turned on with the new battery but the interlock was preventing it to completely start.

  Customer Answer

  Date: 05/09/2025

  Please read the incident ***ort again.

  The car was ready for Pick Up on 4/30 but I could not leave the dealership due to the interlock not allowing me to ignite the car and the dealership and Smart Start was closing. 5/1 is when I came back to get the car to smart start and I called a smart start *** and she informed me to call a tow truck to go to the irving *********************************** re-read the incident ***ort, even the diagnosis says that the car turned on with the new battery but the interlock was preventing it to completely start.

  Customer Answer

  Date: 05/09/2025

  Please read the incident ***ort again.

  The car was ready for Pick Up on 4/30 but I could not leave the dealership due to the interlock not allowing me to ignite the car and the dealership and Smart Start was closing. 5/1 is when I came back to get the car to smart start and I called a smart start *** and she informed me to call a tow truck to go to the irving *********************************** re-read the incident ***ort, even the diagnosis says that the car turned on with the new battery but the interlock was preventing it to completely start.

  

  Business Response

  Date: 05/23/2025

  Hello, I have been advised this complaint has been resolved. Per the notes in the account: The drain on the electrical system has been identified and has nothing to do with the *** installation, according to the client which i just spoke with.  Apparently the client had work done to the vehicle at a body shop and a headlight(s) was replaced.  The part was not an OEM ***** factory part and is out of spec for this vehicle which was causing major drain on the electrical system.  According to the client, the dealership will be picking up the diagnostic fees for this.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing and excessive charges from this company, despite assurances of transparency. On multiple occasions, I was told I had a past due balance even after paying in full. In February, I paid over $200 to bring my account current, only to be service-locked in March. I was then charged over $450, including duplicate unlock fees and multiple calibration charges, and again told I had a ********** program officially ended in March 2025, but I am still being billed due to the unaffordable removal costs caused by ongoing fees. Over the past two years, I have paid thousands in unjustified charges. I have documentation of all transactions and am now seeking legal counsel. I request resolution, including a full review of my account and reimbursement for overcharges.Please dont be fooled by positive reviewsmany do not reflect the actual experience customers are having. This company is taking advantage of people, and I hope this complaint helps someone avoid what Ive gone through.

  

  Business Response

  Date: 05/06/2025

  On November 1, 2025, ******** had her ignition interlock serviced, and a next appointment date was set for 12-31-2024. The vehicle was not brought in for service as scheduled or within the ***** period of 5 days, which resulted in the device going into service lockout as required by the State of Colorado Ignition Interlock Program / Division of Motor Vehicle. Due to the service lockout, Ms. ***** was charged a service lockout fee. In addition, since the unit was in lockout Ms. ****** had to use a lockout code, which is also an additional fee, rather than having her vehicle towed to a service center.
  
  On January 30, 2025, the account shows that a violation lockout charge was assessed for violations of the rules and requirements of the state interlock program. The interlock device is required to enter violation lockout mode when a certain number of skipped tests and/or failed alcohol tests are logged. The violation lockout requires the unit be brought in for an additional service so that the data can be downloaded and reported to the **** The violation lockout results in an additional cost. The data shows the violation lockout mode was activated on January 25, 2025, which provides a countdown timer informing the user of how long they have to bring the unit in for service (7200 minutes = 5 days). The unit was not brought in during that timeframe which disabled the system, Ms. ****** again had to use an unlock code to active the unit so that it could be driven in to the service center rather than towed. During this service the next appointment date was set for February 24, 2025.
  
  On March 13, 2025, the account again shows Ms. ***** was charged a violation lockout fee due to skipped tests, an unlock code fee, and a missed appointment fee since she failed to appear for her scheduled appointment on February 24, 2025.
  
  Based on a review of the data logs the lockout fees, unlock code fees, and the missed appointment fee are all valid. These are normal and customary charges per your lease agreement.
  
  Regarding the statement: My program officially ended in March 2025 the program end dates are set by the state, not Smart Start. In ******** customers may remove at any time, however,we recommend you contact the Division of Motor Vehicles to verify your Drivers license status. The removal costs are determined by the service center, which in her locality is a local business. Removal costs typically range from $100 to $200. Per the lease agreement, the monthly lease charges will continue to accrue until the interlock system is removed.
  
  If you would like a full accounting statement, please contact our credit and collection department at ************.

  Customer Answer

  Date: 06/09/2025

  Complaint: 23291926
  
  I am rejecting this response because:

  Hello,
  I wanted to reach out in regards to my complaint with Smart Start. I didnt realize the notifications went to my spam folder, so I didnt get them until now. Which really stinks because I 100% disagree with everything they said. The information and time frames they listed in their response go against my records completely. My records which are all receipts that came from them when I had my monthly services. None of my paperwork indicates anything thay they listed in their response. Moreover, they locked me out of my online account over a year ago and wouldn't ever give me access back into it which is also illegal. Despite my numerous attempts at asking them to unlock it they would not. So I never knew what they were even charging me for so how can they say their valid charges when I never even knew what they were? 
  
  I am so disgusted with this company I literally don't know what else I can do. I am not paying them another dime. Period. I had the device removed myself because I'm not paying their ridiculous fees anymore. 
  
  Regards,

  
  **** ******

  

  Business Response

  Date: 06/11/2025

  Hello, unfortunately we have no control over your emails having gone into your spam/junk folder.

  Per our prior response: On November 1, 2025, Ms. ***** had her ignition interlock serviced, and a next appointment date was set for 12-31-2024. The vehicle was not brought in for service as scheduled or within the ***** period of 5 days, which resulted in the device going into service lockout as required by the State of Colorado Ignition Interlock Program / Division of Motor Vehicle. Due to the service lockout, Ms. ***** was charged a service lockout fee. In addition, since the unit was in lockout Ms. ****** had to use a lockout code, which is also an additional fee, rather than having her vehicle towed to a service center.
  
  On January 30, 2025, the account shows that a violation lockout charge was assessed for violations of the rules and requirements of the state interlock program. The interlock device is required to enter violation lockout mode when a certain number of skipped tests and/or failed alcohol tests are logged. The violation lockout requires the unit be brought in for an additional service so that the data can be downloaded and reported to the **** The violation lockout results in an additional cost. The data shows the violation lockout mode was activated on January 25, 2025, which provides a countdown timer informing the user of how long they have to bring the unit in for service (7200 minutes = 5 days). The unit was not brought in during that timeframe which disabled the system, Ms. ****** again had to use an unlock code to active the unit so that it could be driven in to the service center rather than towed. During this service the next appointment date was set for February 24, 2025.
  
  On March 13, 2025, the account again shows Ms. ***** was charged a violation lockout fee due to skipped tests, an unlock code fee, and a missed appointment fee since she failed to appear for her scheduled appointment on February 24, 2025.
  
  Based on a review of the data logs the lockout fees, unlock code fees, and the missed appointment fee are all valid. These are normal and customary charges per your lease agreement.
  
  Regarding the statement: My program officially ended in March 2025 the program end dates are set by the state, not Smart Start. In ******** customers may remove at any time, however, we recommend you contact the Division of Motor Vehicles to verify your Drivers license status. The removal costs are determined by the service center, which in her locality is a local business. Removal costs typically range from $100 to $200. Per the lease agreement, the monthly lease charges will continue to accrue until the interlock system is removed.
  
  If you would like a full accounting statement, please contact our credit and collection department at ************.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with smart start as part of court order to have the system in my *********** is charging fees that are not in the contractual agreement.Account is set to autopay and they arent debiting the payments, making me go to service center every two weeks and charging an additional fee for this.!

  

  Business Response

  Date: 05/09/2025

  Hello, after reviewing your account a credit has been issued for two calibration fees ($27.31 each). Your account shows a credit balance of $54.62.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to document a billing issue and pattern of inconsistent communication I experienced with Smart Start during my ignition interlock program.On January 22, 2025, I brought my vehicle in for a scheduled service. I had been enrolled in auto-pay for nearly a year, and my payments had been processed on time every month. However, I was charged a lockout fee on the same day simply because I brought the car in for service, and the January payment had not yet processed at that moment. I was not warned that this would happen despite having auto-pay set up.Following that, my next scheduled service, as shown in my Smart Start app, was for April 22, 2025. At no point was I notified via the device, app, or otherwise that a service appointment was due on March 2, 2025. Yet I am now being told that I missed that appointment and owe a fee for a lockout that never occurred.I have filed three formal disputes through Smart Starts claims process. Each time, I was told by phone representatives including a supervisor that I had not missed any appointments, and that the issue would be resolved once I submitted the appropriate forms. However, each claim has been denied, and only after my third claim was I informed of a supposed March 2 appointment. The dates make no logical sense either: January 22, March 2, and April ************************ typical intervals for service.Throughout this process, I have experienced:Inconsistent information from Smart Start representatives Lack of transparency about billing policies No clear notification or justification for the charges in question I had the device removed on April 14, 2025, and have since continued receiving communication about these charges. I am filing this complaint to make other consumers aware of my experience and the lack of clarity in Smart Starts billing and customer service practices.

  

  Business Response

  Date: 05/06/2025

  Hello, after reviewing your account I have issued reversals for two service lockout charges bringing your account balance to zero. 

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 I had to get an interlock device installed and contract Smart Start who set me up with a mechanic and mailed the device directly to the mechanic (A & L Sales) for my installation appointment (that smart start facilitated and chose the company and sent the hardware directly to). In February after A &L had my Mercedes for 2 days, he called to advise that Smart Start does not work with my vehicle and recommended I instead sign up with another company. I did because I have a deadline and A & L again had all of Smart Starts hardware that WAS NOT COMPATIBLE with my Mercedes CLA 250. Ive been paying the NEW company and paid A & L $350 to install it and $75 per month to calibrate it (NOT WITH SMART START PER ********** stating that their device is outdated and does not work with my vehicle). Turns out SMART START has been charging me monthly for a total of $317.22 since February and Ive never even had possession of their device and therefore NEVER USED IT. I called and after waiting for an hour today, I was told that I have to call their refund department to beg for my money back that they charged me for nothing! I need a refund as soon as possible because Ive spent the fee they have been apparently charging me for nothing. I changed my credit card number even per chases advice yet Smart Start still somehow has been charging me monthly. Im at a loss financially and emotionally because they should be tracking my results yet they cant because Ive never even seen their device that they sent directly to the the mechanic THEY RECOMMENDED. Refund my $317.22 and DO NOT CHARGE ME ANY FURTHER FOR ZERO DEVICE AND NO SERVICE. Im also contacting the ** in their state and in mine (*******) and the ************************.

  

  Business Response

  Date: 05/23/2025

  Hello, your account shows that the lease charges have been reversed by our credit and collections department; and that a removal has been entered into our system. If you have any questions, please contact credit and collections directly at ************.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in October 2024 i completed the 6 months of a interlock device and had it removed from my vehicle, and they still haven't sent the certificate of completion to the state of Missouri ever time i call them i either get hung up on, disconnected in being transferred to the administration ***** or told it will be sent in 3-5 business days. its may 1st, and i just got off the phone with them again with the same results, they will not transfer me to their supervisor, or speak with anyone other than a entry level remote employee. i have paid a total of $913.81. to smart start llc. they will not do their job. or put me in contact with someone in the company that can rectify the issue for the last 6 months.

  

  Business Response

  Date: 05/05/2025

  Hello, per the notes in your account and an email sent to you on May 5th, Smart Start has reached out to the ** DOR to see what information then are in need of from Smart Start, we are awaiting their response.

  Customer Answer

  Date: 05/05/2025

  Complaint: 23275639
  
  I am rejecting this response because:

  smart start has said this before, 7 months ago. 

   

  
  Regards,
  
  **** ******

  

  Business Response

  Date: 05/09/2025

  Hello, per our prior response: per the notes in your account and an email sent to you on May 5th, Smart Start has reached out to the ** DOR to see what information then are in need of from Smart Start, we are awaiting their response. 

  As stated, this was as of May 5, 2025.

  Customer Answer

  Date: 05/09/2025

  Complaint: 23275639
  
  I am rejecting this response because:
  again smart start is playing games they told me that they would send the certificate of completion to the ************************************ and email it to me, also. because they never sent it since October 12th on my completion date, it's may 9th. smart start is ridiculous. thank you so much bbb for helping me expose these frauds.
  Regards,
  
  **** ******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first matter is on the phone call where I made the agreement for the handheld device and the Car device that are both voluntary everything I.was told has turned out not to be true. I had returned the handheld not activated because it could not do the requirements that I was told it could do except accepting that the money I paid I wouldnt get back, but that it would be done now they say I owe them for service. Ididnt get secondly the car device I was told I would only need to have it serviced every three months that is not true. I have to in every month to have it serviced or the car will shut down third in January they distributed faulty caps for the car device that led to a lock out of my vehicle even when I got the lockout codes, they told me on the phone. It would be one charge and they debited my car a different charge. The whole thing has been a nightmare, and I am paid through the App feast through June in the local calibration office has said they wont be able to calibrate my vehicle next time until this is addressed. I am voluntary and I would like toget my billing situated so I can get the device removed from my vehicle and be done with Smart Start I cant imagine what people who are legally to sign up with this company go through every call I have made to them. I have been told something different. The point I was sent to the *** to register and theres noneed to register because I have no violations to register for. Its an ongoing nightmare that I desperately need help with. This is my first time a complaint and Im sorry if Ive over shared or not shared enough, but thank you for your help. Please let me know and I can get you additional information.

  

  Business Response

  Date: 05/05/2025

  Hello, this complaint has been forwarded to our credit and collections department for review. You can reach them directly at ************ for a full statement of your account.

  Customer Answer

  Date: 05/07/2025

  Complaint: 23274267
  
  I am rejecting this response because:
  I have called several times and spoke with different departments, including the credit department and again have been given different information and different answers when the lockout Violation occurred my car was at The mechanics I called Smart Start to let them know they told me it didnt matter because I Am a voluntary customer and again asking ********************** to listen to the first phone call where I was sold devices and promised how their devices and programs could help me as a voluntary customer that none of that information was true. The handheld device could not do the schedule that I needed it to the car cannot do the schedule I needed it too, but that was already installed. It takes several hours to get through to anyone with the company and then I continue to get transferred back back-and-forth with still no information. Its easy for someone to tell me no but all Ive asked is to listen to the first phone call of all the promises I call them. I do what Im asked to do over and over again, but yet they dont have any record of that. The credit department has told me that if I dont make a payment, I wont get my car calibrated the end of this month and I cannot get the device removed by making a payment. I agree to their terms this is why I have asked for help on the Better Business Bureau because I dont know what else to do. Ive never dealt with the company that has told so many lies to get me to sign up and not been willing to address. They made a mistake and just let me return the products or let me get out of the company hold nothing I was told as come to pass is true. in order to ask them to look at something you cant talk to them. I dont have the opportunity to even let them know the circumstances they have set up a bulletproof system. Were saying no is what they do and theres no one you can talk to that is a manager or a higher up It is a nightmare again. I cant imagine if you were legally tied to them and it wasnt voluntary what you would go through.
  Regards,
  
  ******** ******

  

  Business Response

  Date: 06/06/2025

  Hello, as was stated in the complaint "I would like toget my billing situated so I can get the device removed from my vehicle and be done with Smart Start." In order to resolve any billing issues you will need to speak directly with our credit and collections department, their direct number is ************.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an interlock put into my 2020 Sienna. After the install, I had multiple electrical issues such as my electric doors not working, doors randomly locking itself, trunk hatch refusing to open, vehicle not starting and a check engine light that wouldn't clear. I had it removed and the issues were still happening despite asking them to make sure it was fixed when taking it out. I have been putting up with these issues for months when finally while I was driving down the freeway EVERY SINGLE WARNING LIGHT started going off, my power steering turned off, the monitor screen went black, windows wouldn't roll down. I pulled over and my van locked itself into park so I couldn't put it back into drive to move off the freeway. I had it towed to the ****** dealership and they provided me with a video explaining the hack job of wiring the installer did, including LEAVING ALL OF THE INTERLOCK WIRING in my van exposed instead of removing it. This also caused a main fuse to be blown. To have the wiring fixed and fuse replaced is $570.

  

  Business Response

  Date: 05/23/2025

  Hello, this complaint has been forwarded to our Minnesota franchise for research and resolution.

  Customer Answer

  Date: 05/29/2025

  Complaint: 23259719
  
  I am rejecting this response because: the message was forwarded yet I have heard nothing yet.
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 05/30/2025

  Hello, we have forwarded this complaint to our ********* franchise but have not received any response. Since this complaint pertains to a franchise which operates independently of Smart Start corporate, please redirect this BBB complaint to: 
  ******************************************************************************************************************************************************************

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a supervisor and I asked for the representatives name they refused to give it to me they won't give me a legitimate excuse why I'm being locked out of my car when I did not fail any of the breathalyzer tests and then every time the machine glitches I have to pay money

  

  Business Response

  Date: 05/05/2025

  Hello, our records show that you submitted an incident report regarding this situation and after researching the data your account has been credited for the cost of the violation lockout fee ($84.80) and the calibration fee ($26.50). The account also shows that the head unit was swapped, please let us know if you are still experiencing any device issues.