Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st I ordered a ACU military top from these People? when it arrived it was visibly non usable. The zipper slider was laying in the bag. It comes off because of age. I contacted the above and I was asked to upload pictures I complied and was told by email that they would get back to me. The following day I called only to be mouthed off by some women who claims "We send what we have" The top not only had a broken zipper but it was faded to the point that you could not tell green fields from white it is all grey and non usable. Then I am told I could return it at my own expense that they would deduct after inspection? I asked once again for a decision based on the pictures and she turned into ***** the Horrible and hung up on me.invoice #2-225173

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   They are spoiled, they knew this and thats why they refunded the other 9 mres. I told them i tried 3 and had to throw them away due to all 3 having a rancid smell. Also she though that the mre smoothies were chocolate by the pictures which is funny because at first ********** would think that because of how spoiled they were. These people just dont want to admit fault even though they have basically admitted such with the refund. I wish to be refunded on the other 3 still because yes they are in fact spoiled. yet why would i want to eat spoiled mres that smell rancid. Its clear they are dishonest and i gave them a chance to do the right thing yet they chose to be dishonest instead of owning up to their mistake. They have also removed reviews from their website and even leave their own 5 star reviews on trust pilot to try and bring up their score. This business is dishonest and has been nothing but a waste of time, money and effort. This is why ive decided to reach out to yhall to see if i cant get the remaining amount refunded. Its really the priciple of the matter at this point. Here are the extra bits of info to help as well. Jan.29th, 2024. ***** is the order total, they commited to provide a case of edible mres and they refuse to refund the extra amount due to the aforementioned issue with the photo.They have tried to resolve the issue but have failed. Order ID is ****** and tracking number is #************. Thank you Also all the photos are over 5mb so i cant add any

  Business Response

  Date: 02/12/2024

  The **** just had their first 5year inspection last month. Mres get inspected every 3-5 years. As aI did explain to the customer " The MREs that you have purchased are not fresh MREs this is why they are $39.95 a case.
  Please review the Product Description for the Ameriqual Apack MREs there is a disclosure statement listing their Inspection Date, we do have this listed so that our customers knows exactly what they will be purchasing. ( I have attached our link below for easy access)
  As you can see in the Features and Spec for this MRE they were just inspected in January of this year.
  Over time MRE's as in all foods, they will start to lose some of their value but the main protein will still remain intact.
  Please let us know how many of the MREs that you have received in your case are defective. and send us images of each one and a group image with a close up and we will be happy to replace them." 
  Then the customer sent  6 images and stated that all 12 MREs are spoiled. I then requested for the customer " Please provide us with images on where the packages have been damaged. I am not seeing any defect on any of those images." and went on to explain inanother email " We do not have an issue on replacing the damaged MREs that you received. We do understand that some of them can get damaged during shipment and lose their vacuum seals or even get busted open during shipment.But if this is the case you did take out ************************** and that will cover damages during shipment. "  went on to explain to customer " I am waiting for upper management to get back with me. We do not have a procedure in place for this since this has never happened before over the many years I have worked for this company. We have sold multiple semi truckloads of these mres and you are the only one that has reached out to us stating that the MREs are spoiled especially since they were just inspected. I will try to get back with you as soon as possible. But My upper management is out on vacation and is not due back until the end of next week" Once my manager did get back with me while he was on vacation. I emailed the customer back asking "We will need an image of all 12 MREs destroyed, By slicing all 12 of them open, where they are not able to be eaten or used. Once we receive the image and are able to verify that all 12 **** are destroyed then we will issue you a refund."
  The customer did not send us an image of all 12 mres, but on images of 9 ****,  which we did issue full refund on the 9 mres. 
  We have sold multi trucks of these MRes and if you look at the images of the MREsthat the customer sent us  none of them are rotten. If you have ever eaten a MREs, they do not smell anything like grandma cooking. or even come close to grandma's cooking. They are designed for survival only.  And as for removing reviews from our website we have not removed any. 

  Business Response

  Date: 02/14/2024

  We refunded the customer because we do try to make our customer happy. The images we received did not show any spoilage on any of the MREs. He is the ONLY one out of the multi semi truck loads ( over 80 pallets) that were inspected last month that we have sold over the last 30 days that have complained about being spoiled. This customer could only show 9 MREs out of the 12 that were in the case and we did issue him the refund for those, After countless emails stating in order to receive the refund will; will have to have images of the other MREs being destroyed.
  We do not accept any returns on any food items from customers because of how the society is today. This has nothing to do with what the customer received, but 100% with today's society. Please also let this customer be aware that we are not Members with BBN and that we are not required to answer any responses from your organisation.

  Customer Answer

  Date: 02/14/2024

  I am rejecting this response because:   You refunded the mres because they are spoiled, yes? If so you are contradicting yourself and "We do not accept any returns on any food items because of how the society is today.' shows alot. Pretty sad really that one would hold such believes then go on to perpetuate such a mantality. Also your strait up calling me a liar, why would i want to eat three spoiled mres then try to return the case for a refund? Ah yes three spoiled mres all to myself, thats wacky.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:  1. They did address my complaint, which is the claim that they inspect every item before it goes out, they have this posted on their ******** page. Had someone actually inspected this coat, I never would have received it. 2. Of course they can send pictures of the faulty lining to the manufacturer, that's common sense and good business. I have no idea why they keep bringing up that I am asking for a refund! I initially asked, but once they explained it couldn't be done, I moved onto my other complaints.  With each email exchange, I had to emphatically state I am not looking for a refund.  ************ is extremely difficult to deal with as evidenced by the other 5 complaints on your BBB profile of their company. They are all very similar.  So to reiterate, my request is: 1. contact the manufacturer and alert them of the faulty stitching in the lining evidenced by my photos. 2. Remove the ******** post that they inspect every item before it goes out because it's simply not true.  It's very misleading to customers.r the defective coat. In fact, told me "what do you expect, it's not like it's a $300-400 coat". I asked for the owner's name and email so I could address him/her directly but was told no. This a small business, according to an online profile, 13 employees. Such a request does not seem unreasonable. Why refuse to acknowledge there are issues, I sent photos to back up my claims. Lastly, after being scolded for tacking up the cuffs, they said they needed the coat back UNTOUCHED, so they can RESELL it! This statement says a lot about their integrity. They would make this coat someone elses problem. Just acknowledge the item is defective and someone will follow up with the manufacturer, and DO NOT advertise you inspect every item.

  Business Response

  Date: 02/09/2024

  The coat that this customer purchased was not an original *** Navy Pea Coat. It is an Ultra Force *** Navy TYPE Pea Coat, this is not 100% wool it is only 29% wool blend.as stated on our website. Most of the items we sell do go through multi inspection. Our warehouse staff does an amazing job on inspecting the items prior to shipping them to our customer. Our warehouse staff have not been trained in the field of seamstress art work. The defect that this customer is pointing out on this Peacoat can be missed by anyone. This is why we do have a 30 day return policy with free returns in place for situations like this. We are an online retail store that specialize in Military surplus items. We do want our customer to be happy with the items they recieve, if not they are able to return the item free of charge with the understanding that they do not alter the item. These errors that this customer pointed out can be found in any top selling brands that are sold today. We have appogized that our warehouse staff have missed this.But for her to demand for us to reach out to the manufacturer that makes this item I do apologize we will not be able to do that. We are just like most retailers. We go through buyers not manufacturing. We do understand that every customer does have the right to their own opinion. But some of the demand that this customer is requesting we are just not able to honor. 

  Business Response

  Date: 02/08/2024

   As we tired to explained to the customer, We do not give out the owner information. or their email address. We also let her know if she would have reached out to us prior to making alteration on the Peacoat Then the Peacoat would have qualified for a free return and or exchanged. However, Since the customer did alter the size Of the PeaCoat this item was not longer eligible for a return or refund,  We do have this listed under our return policy. I have attached our return policy below

  
   "We understand that things dont always work out.  To be eligible for a product refund, item(s) must be returned within 30 days of purchase in new, resalable, unworn condition with tags attached"
  
  We tried to explain to her that this is one of our top selling items and this is the first time anything like this has happened. But she insisted on us reaching out to the manufacturer. Unfortunately, like I explained to her, we are not able to reach out to the company that  manufacturer the Peacoat.
  I have attached your original email below also.

  Please let us know if you have any other questions or concerns that we can assist with on this complaint.
  Thank you.. 
  

   

  ********************;<******************> Tue, Feb 6, 3:53?PM (2 days ago)
  
  
  to me
  I have to complain about the navy pea coat I purchased from you for my husband.  One sleeve was longer than the other, some of the button holes were not even oversewn all the way around, the lining is terrible! The quilting stitching is coming out! It's clear the tension on the sewing machine was way too loose.  The tag on the back "crunches" loudly with every move.  I had to remove it. The wool used is very low quality, like craft felt! When hemming up the cuffs, it was already starting to fuzz up. What a waste of $100. These pictures show the lining, and one of the button holes I repaired, as well as wool already getting "fuzzy". I am so disappointed. My husband is a Navy vet, so I thought buying from a store like yours would ensure quality, but I was very wrong.  We are retirees and can't afford to waste money, he will be forced to wear this coat as his old one was beyond repair. So sad.

   

  ****************************************************************************

  *******************************************

  Customer Answer

  Date: 02/09/2024

  I am rejecting this response because:   1. I maintain that if this coat was inspected like their claim on ******** it would have prevented a defective product being sent to me. 2. ************ can undoubtedly follow up with whomever they get these coats.  Interestingly enough, when looking for other sellers of this particular coat, a complaint registered in the last month was the "cheapness" of the product.  After 40 years in a line of work which entailed vendors, I have come across using a reliable product for years and then changes at the factory reduced the quality or reliability of the product, which necessitated my changing to a new vendor.  Perhaps this coat defect is a "one off" but I  doubt it, so *** should look into this line of coat they are selling to prevent future customers from disappointment and hassle. In closing, I see this as the end of going back and forth with ***, so I agree to disagree.

  Customer Answer

  Date: 02/09/2024

  I really don't understand the approach this company is taking regarding my complaint, such animosity.  Wouldn't the professional approach to have simply been to thank me for bringing this issue to their attention, they will alert the associate who inspects orders to keep an eye out for the potential defects in future coat orders as well as inform their buyers to do so as well. I would have been perfectly fine with such a response.  But, their approach speaks volumes about their company and how they treat customers.  I hope the BBB reads the other complaints as there is a common theme in their poor customer service.