Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are complete con artists. They work in tangent with American Home Shield to lie about the issues they diagnose. We paid $125 to have a "technician" come out on 4/22/2024 to see why our HVAC unit was not staying cool. They sent out someone who appears to be high on drugs. They guy then informed me there was a slow leak with a freon issue. He said everything would be covered by the home warranty company ( I have this recorded on my ring doorbell). When I spoke with the home warranty company, they said Service Contractor of Texas informed them it was a pre-existing condition that I knew about. This was a complete lie. The "manager" started yelling at me saying that I know of the problem. Why would I ever pay someone for a diagnosis I was already aware of? This has now caused my home warranty to deny the claim. I expect Service Contractors to repair the issue as the technician told me they would, or I will be filing a lawsuit.

  Business Response

  Date: 04/27/2024

  Homeowner at above listed address had their warranty claim denied by their home warranty company. I have reached out to home warranty company and they advise a second opinion also went to home and confirmed our original dianions as accurate and correct. No further action. 

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted them through Amer Home Shield in Dec 2022, and when contacted was told they followed Covid protocols. I mentioned we had a positive test 10 days ago, but would wear masks to be safe. When the tech arrived, not wearing a mask, he refused to service us b/c my wife was wearing a mask. We were outside the CDC guidelines for safety, yet still wore a mask and he still refused. When he left, he marked the project as complete with AHS. When my wife called the owner, he called her a ****** ****** Never have we dealt with such unprofessionalism and finding reviews, see they have several complaints. This is not an upstanding company, they treat their customers terribly by verbally abusing them and treat AHS customers terribly. I recommend anyone stay far away from this company.

  Business Response

  Date: 02/15/2023

  Business Response /* (1000, 5, 2022/12/21) */
  As a standard business practice our firm ALWAYS asks up front from homeowners if there is a person with Covid or Covid related symptoms prior to sending a tech to home. WE do so in order to make sure and protect our techs and allow them time to properly prepare for the call. Ms homeowner stated on phone that there were no issues present however when tech arrived she made him aware there was an issue present and did in fact request for tech to wear mask. Tech stated it was our normal procedure to contact office for instructions in these cases. Ms h/o immediately began dropping f bombs and making obscene gestures. It was at this point that tech was advised to leave the hostile environment and our office staff assisted in having the call transferred to another company.
  
  
  Consumer Response /* (3000, 7, 2022/12/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not ask on the , I volunteered the information and told them by the time the visit would happen, it would be over 10 days from the first symptoms (well within cdc guidelines). I also said the person would be isolated and we would wear masks. They still chose to send someone, so you would think they would have told the tech, he would have worn a mask and they wouldn't need to lie about how the interaction went down. It's disgraceful. None the less, the owner of the business proceeded to verbally assault my wife by calling her a ******** ******* which is NEVER OK. Then they lied again to AHS saying they were too busy to complete the visit.
  
  
  Business Response /* (4000, 9, 2022/12/27) */
  All the response information from homeowner is incorrect. Mr. homeowner was not present during interaction with tech and I believe is making assertions on information he may truly believe. We assisted the homeowners to the best of our ability in finding a different contractor within 30 minutes. We consider the call closed and have advised their home warranty provider to place our firm on a do not service list for them in future. We never told AHS we were to busy to complete the call. We advised them we would not subject our techs to the type of verbal abuse and foul language Ms homeowner was displaying. It was awful and uncalled for in any circumstance. Respectfully...
  
  
  Consumer Response /* (4200, 11, 2022/12/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I 'truly believe' what I'm saying b/c I was at the house during the tech's visit, but that's not the main issue. This contractor has repeatedly lied in his replies.
  
  The AHS status did change once they left to "complete" and I received a call from AHS stating the contractor would not be able to send another tech b/c they were too busy. I never asserted what the contractor told AHS, just what was relayed to me.
  
  Despite this, the owner is willfully avoiding the fact HE called my wife a ******** ******* on the call. We have it recorded, so we're not lying and can back it up.
  
  Additionally, I was the person on the original call and they did not ask about Covid. Again, I brought that subject up and told them I would be isolated as a precaution and we would wear masks.
  
  What was awful and uncalled for was the owner of the company resorting to verbal abuse, against a woman none the less. And then come on here and call us liars.
  
  I would not recommend them to be allowed a good rating with the BBB and would never allow them in our home again.
  
  
  Business Response /* (4000, 13, 2022/12/30) */
  Once more. The homeowner is incorrect and no recording exist as there were no statements made. Respectfully...
  
  
  Consumer Response /* (4200, 15, 2023/01/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Once again, the business owner is lying and I can provide the recording. Respectfully.