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Business Profile

Roofing Contractors

CMR Construction & Roofing

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for CMR Construction & Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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CMR Construction & Roofing has 47 locations, listed below.

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    Customer Complaints Summary

    • 209 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 21301097

      I am rejecting this response because: CMR did communicate with me but there is still no schedule provided and work is still at a standstill, no work has yet to be performed. It is a daily hassle to remember to call for updates. I even requested an email confirmation to find out where the $40,000 funds have been applied to but to no avail. I'm still really concerned that this is taking a long time while the $40,000 check has been chased. Please provide me with a schedule as soon as possible. 

      Regards,


      *************************

      Business Response

      Date: 02/28/2024

      CMR has been in communication with the customer regarding the long lead times and back ordering of the current selection of tile.  To help resolve this and get the project going, we have offered 3 similar color scheme of tile that the customer is considering as an option of switching to.  All of the options presented are in stock and can be easily procured.  We are confident we can come to a resolution.  CMR believes this can be closed as resolved.

      Business Response

      Date: 03/21/2024

      CMR spoke to the client tonight.  Their project is on the schedule to start in 4 weeks.  Tile has already been procured.  We apologize for the delay.  This matter has been resolved.

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CMR offered to file a claim for me with my insurance company which would result in my insurance company providing me with a new roof. I would pay the deductible. I decided to cancel the agreement when my wife was diagnosed with a terminal illness. They sent me a bill for $2,700. They never indicated there would be a cancellation fee. They never provided any service. When the insurance company came to inspect the roof they said someone from their company would be at the inspection. No one showed up. My insurance company rejected their claim and refused to replace *******.CMR did not provide the service they indicated they would.

      Business Response

      Date: 02/28/2024

      We have spoken with the client and there was a discrepancy in the accounting of the file.  We are moving forward in a positive direction to help the client get the roofing *****************.  This matter has been resolved.

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 21281572

      I am rejecting this response because:
      Although communication has greatly improved and we now have a POC that returns our calls and texts, we hesitate to close out this complaint until the tile has been received, installed, and roof completed.

      1. per POC, our tile has been ordered and will arrive within 2/3 weeks. 2. Our underlayment was inspected by a CMR inspector who determined it was in good shape.  3. Additionally, we now have a scope of work with completion date. 

      Steps are being taken to remedy this project and we appreciate it, but we are still cautious. 

      Regards,

      *************************

      Business Response

      Date: 02/26/2024

      Since we have a solid plan moving forward and communication greatly improved, we feel that the case can be closed.  If there is a need for any further action, a new claim can be filed.

      Business Response

      Date: 02/22/2024

      We have been in contact with the client and are back on track. The tile has been secured and we are set to have it delivered in approx 3 weeks. Customer has been informed and is happy with the timeline. Once tile is delivered and loaded, the install will commence.

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/16/23 I met with CMR representative ****************. I issued him a check for $11,750 to release me from the final general and mutual release contract. He stated that ********************* needed to sign the release contract because it was his name on the form and he would get me a hard copy with *****'s signature. I have yet to receive a signed final general and mutual release form from ***** and the check was cashed on 10/18/23. I have made several attempts to contact **** via telephone with no resolution just excuses. On 1/22/24 I wrote a letter to ********************* and sent it via *** with a signature required. It was received on 1/26/24 and signed for by "Wood". I still haven't received a response. All I am asking for is a signature to complete the final general and mutual release form acknowledging that the contract is satisfied.

      Business Response

      Date: 02/22/2024

      We have spoken to the client and unfortunately we had the wrong email on file.  We revised it and emailed it out.  Client has received it and this has been resolved.

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 21259377

      I am rejecting this response because: Project address is ************************************************** 

      Regards,

      *************************

      Business Response

      Date: 02/20/2024

      We apologize, but could we get an address for the project in *******?  We are unable to find a customer by the last name ******.  The address they have on the complaint is an ******* address.

      Business Response

      Date: 02/22/2024

      We are in contact with the homeowners with possible solutions moving forward with the project.  We are discussing getting the roof removed in the next two weeks and dried in.  Once the roof passes the proper inspections having the tile delivered within 2-3 weeks of that and installed.  We completely understand the frustration of the clients and are working to make sure that is resolved.  

      Customer Answer

      Date: 02/24/2024

      Complaint: 21259377

      I am rejecting this response because: we have retained an attorney to exit the contract with CMR and refund our deposit.  They can not provide our ************* that was picked out nor can they provide a PO number for that tile order.  We are under the assumption that our material/tile order was never placed. 

      We left a voicemail for ************** 3 weeks ago for some direction as to what was happening with our project.  He never responded to that voicemail.  He only reached out recently in response to this complaint.  Due to the lack of communication, inconsistencies, poor customer service and overall experience that we have dealt with for the past 14 months with CMR, we do not feel comfortable moving forward with this company.  We do not have the confidence in CMR to handle our roofing project.  


      Regards,

      *************************

      Business Response

      Date: 02/28/2024

      CMR absolutely placed the order for the tile.  The ************* had a 50+ week lead time.  While we understand the frustration.  However, we cannot control the lead times but we understand the clients lack of trust.  We offered the client the exact same tile but from a different plant to expedite the project.  We also offered modified payment terms based on performance to help build confidence.  We are really trying to work with the client to build the roof. Just so that there is documentation here is the original PO 35350-5.  Based on when the final approved scope was approved we are still within the original time frame conveyed to the client.  Again, not trying to be argumentative or negate the clients feelings towards this, but we are trying to give positive solutions with definitive timelines and performance verbiage for the project.  CMR is very confident in being able to perform in a timely fashion.  We look forward to having a positive conversation with the client if they will have that.

    • Initial Complaint

      Date:02/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******************* and we go by Avni Residential LLC. We had a contract with CMR Construction and Roofing to have a new roof installed at our rental property at ***************************************************************************************. The total amount of the check from the attorneys for insurance to replace the roof was $51,000.00. CMR took out $14,000 for the first payment and the total amount left is $37,000.00.The agreement was signed on 12/16/2022. We leave repeated messages and no one calls ** back or answer our emails. Our home address is ************************************************************************************************. We did not know which address to enter originally our residential or our home. The complaint is for our rental property at ************************************************************************************************ CMR has a few addresses: *************************** Suite A8, *******, **. ***** ********************************************************************* *****************************************************

      Business Response

      Date: 02/26/2024

      CMR has reached out to the client and have proposed plan to complete the project in a timely manner.  While we understand the frustration with the delays, unfortunately due to material delays from the specific manufacturer, chosen by the client, we are at the mercy of the supplier.  Now that the tile is set to be released, we can put together a more definitive plan.  We look forward to working with the client to get the project completed.

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CMR complaint for unfinished work I paid CMR a total of ********* to replace my roof that my insurance company send me.They cash the check on 04-06-23 and has not start on my roof. The payment was paid in full. This company has been constantly making excuses why they havent done my roof. I went to the office of 02-01-24 and spoke to ***************************** the office manager. She stated they will call me the next day if not contact her back. I email ****************** but she didnt reply. This company has a breach of contract and negligence for work not done. ****************** stated during our conversation they had to clean house and let a lot of employees go. I have all my paperwork pertaining to this company if you need anything. The tracking number for Fed Ex 7716 3542 3347 sent the check on 03 24 23 to ********************* of CMR. He received the check and emailed me back.

      Business Response

      Date: 02/27/2024

      CMR completely understands the frustration of the client.  Unfortunately, due to extended wait times for certain tile, it causes delays in the process.  The particular tile the customer selected had a ***** week lead time.  Since we are close to the tile release date we are scheduling the removal of the old roof with the client in the next 2-3 weeks.  Once the dry in passes inspection the new tiles will be delivered and loaded.  We appreciate the patience of the client during the wait for the tile.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

      Business Response

      Date: 02/21/2024

      The roofing project has been completed including final inspection that has passed. We apologize there was a stall on this project, and hope that you are enjoying that new roof.

    CMR Construction & Roofing is NOT a BBB Accredited Business.

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