We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Metal Roofing Contractors

Guaranteed Roofing & Construction
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Guaranteed Roofing & Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Guaranteed Roofing & Construction has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8-19-20 they put a new roof on my home after the hail storm we had in **. I paid $40,900 at the time. I had a leak last year and they came out after MANY MANY MANY attempts of contacting them and with a little of your help. However, they put a different color on half of one slope of my roof. Once again, I have made MANY attempts to talk to them. On Saturday April 6, 2024 **** with Guaranteed called me and said he was going to call me back with a resolution, but I have not heard from him and no longer want to wait on them.

      Business Response

      Date: 04/24/2024

      On Monday 04/22/2024  we replaced the entire slope for the second time, not including the original roof. Customer is correct, the color was wrong. We also corrected a couple of other problems while the roof was being replaced. Homeowner indicated that she was not happy with repairs, and also admitted that she had had other roofing companies on her roof. This voids our warranty due to not able to verify if other roofers did any work or repairs.

      Guaranteed Roofing and Construction believe we have done all we can to make this right with homeowner.

      Customer Answer

      Date: 04/24/2024

      I am rejecting this response because:   NOT all of the repairs were not done.  I had other companies come and LOOK and make sure I was seeing things correctly.  NO ONE has touched the roof OTHER THAN Guaranteed.   There are obvious signs where they cut into the decking and left it incorrect.  In at least 1 pic you can see sun light coming in.  Just because someone comes out and looks does not seize warranties.  He is an idiot and kept getting in my face like he thought he would scare me.  His son came and supposedly painted my wall where it had been leaking and it looks like ****.  I did tell ***, after he ****** me off, that I no longer wanted him to paint my wall.  He cut the decking off in some places and you can see the metal.

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The last payment was made and installation was not completed. Several screens and a metal shop door not installed. One request to the company brought a response that it would be completed by the end of March 2023. Those remaining items were not completed, numerous emails since then have not been answered and phone calls are not answered. Documents are available but will not be uploaded at this time.

      Business Response

      Date: 01/22/2024

      We are unable to finish the job, but homeowner did say he would accept repayment for cost of the door. I am sending this amount to him. I am sorry for the inconvenience the has caused him. I hope this will be acceptable.

      Customer Answer

      Date: 01/29/2024

      I received an email on January 22nd from Guaranteed Roofing stating a refund check for the door and screens would be mailed that day.  As of today, January 29th, I have not received a check.

      Customer Answer

      Date: 02/01/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GR put a new roof on my home and I have had many issues since they put it on. The gutters made horrible noises with any amount of wind. (Still do, just not as bad). I had a handyman out to look at my dryer because it was not drying and come to find out the vent that they put in at the time of the new roof was NOT attached to my dryer anymore and all of the lent was all of my attic and the where the vent goes through the roof, it is all wet and the partical board is very swollen and wet. At that time I informed him I wanted the partical board removed and replaced. He said he would take care of it and I am STILL waiting. Today, a breaker tripped and had an electrician out to replace it and come to find out there is water leaking from my wiring. I am tired of this. I have called and texted Teresa and Mikki MANY times. I want this resolved.

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/09/06) */
      I am so sorry that this has happened. I have sent several out (roofer and gutter repair) without positive results. I will get this set up with homeowner to complete repairs necessary.

    Guaranteed Roofing & Construction is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.