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Business Profile

Solar Energy Contractors

4Q Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4QPower installed a solar array system on my property in July 2021. The array was connected to the internet in March of 2022. It became apparent that microinverter ************ was not functioning correctly, thus rendering several solar panels ineffective.Since March 2022, I have diligently attempted to resolve the issue by contacting 4QPower via phone calls and text messages. Throughout the troubleshooting process and waiting for out-of-stock microinverters from March 2022 to December 2022, I remained patient and hopeful that a resolution would be provided.On December 25th, 2022, it was mentioned in a phone call with ********************** that he and his father felt bad about the microinverter not working and stated that all microinverters would be replaced with a different brand. On December 31, 2022, 4Q Power did not fulfill the commitment as stated. In January 2023, the solar array was re-wired and a SolArk Solar Battery Inverter was installed, yet the microinverter issue persisted. 4QPower made the decision to replace the non-functioning inverter rather than replacing all of them, which I agreed to in good faith.Microinverter ************, has also been experiencing malfunctions since May 2023. Following this occurrence, 4Q Power assured me that all the microinverters would be replaced. However, as of September 2023, no corrective measures have been taken,4QPower did provide money to reimburse energy lost due to ineffective solar panels. On September 9, 2023, 4QPower employees removed the SolArk equipment from my system without permission.I am requesting the following:1. Replace all malfunctioning micro inverters with brand-new units as initially promised and ensure the system is fully functional.2. Provide regular updates.3. Return the yellow three-ring binder I put together with all the Solar Array information.4. Provide documented warranty information on the equipment installed.5. Return the SolArk equipment that was removed without permission.

    Customer Answer

    Date: 09/12/2023

    View Solar Array Text Messages Section 2- Page 42. ********************** states he will replace all the inverters. 

    ********************** has stated several times there is a 20 year warranty on the solar array, but I have not received any written documents stating this at this time.

     

    Thanks

    Customer Answer

    Date: 09/29/2023

    Just checking to see if you heard back from 4Q Power and wanted to see what are the next steps. If they don't or do respond.

    Thanks,

    ***********************

4Q Power is NOT a BBB Accredited Business.

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