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Business Profile

Passports and Visas

Online Integrated Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with ****** in November of 2021 regarding assistance with getting a visa to Nigeria. He told me to call him 2 weeks before my flight and he would get me an ********* **** ** ********* ****** ************ I completed the online application paid the fee and went to the office as instructed on 9/23. I advised my flight is on 9/6. The tracking information for my application had not been updated since 9/26. They do not answer the phone. I got an email response telling me to track the envelope I had to purchase however on ******** it says there's no status and the same tracking number that was supposed to return my documents is one that was delivered to Roswell, GA. I have called and emailed as soon as I found this out but have not gotten a reply from this office or the ********** ** *******. I paid $160 for the application on the website and $55 at the office. In addition to the $59 I paid for the 2 envelopes and postage. I cannot even rebook my ticket because I will have to pay an extra $200 and I still have no clue as to when my ** ******** will be returned to me or when I will be able to take my vacation.

    Business Response

    Date: 09/07/2022

      Dear Sir,

    The complainant had a misapprehension of instructions she was given to follow in other to get her *****

    She was supposed to track the **** ******* mail delivering her passport and ***** The passport and visa was actually delivered to her 3 days before she filed this complaint.

    As it stands, the issue is resolved and she is the one owing OIS an apology for misapprehending instructions and hastily complaining to BBB.

    Thanks and Warmest Regards

    OIS Manager

Online Integrated Solutions is NOT a BBB Accredited Business.

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