We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Service Contract Companies

Marathon Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Complaints

This profile includes complaints for Marathon Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Marathon Group has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      This letter is to inform you that Marathon Group has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/2024 and assigned ID ********.

      Regards,

      ced the issue and provided my warranty information to the dealer. The warranty is denying my claim stating they have to go by the first policy issued and not the second policy that was re-issued. The first policy was cancelled and is no longer in effect. The active policy that I have been paying for that is in effect is the policy based on the actual odometer reading at the time of warranty and voids the first policy written that was canceled. I don't know how this is legal as this is a violation of the legally binding contractual agreement. I have an active policy with Endurance effective June 2024, and according to the policy declarations/terms and Conditions, I should be covered by this warranty. They are not fulfilling their obligations under the terms of my policy because of the coincidental timing of my policy issuance and this unexpected repair. Before bringing legal action, I want to start with BBB for a resolution to enforce their obligations under the terms of my contract.

      Business Response

      Date: 08/23/2024

      ********* is simply the selling agent for this contract. The administrator is Marathon Group. This means that ?Marathon Group?is responsible for the approval or denial of claims, and Endurance plays no role in the administration of claims.? 

      Please forward this complaint to Marathon Group 

      ?Marathon Group  (******************************************************************************************************************************************************) 

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car and chose to buy the offered extended warranty with it, thru Marathon Group. Adding this warranty made my payment go up $100 extra a month and covered lots of things. Was driving one day and my ******************************************************************************************* the motor. Immediately, I pulled over and parked the vehicle and called to have it towed (because I had a warranty why chance it the issue should be covered). Keep in mind I kept up on maintenance had my oil changed etc. Got it towed to the mechanic where he let me know what happened. What happened was the back intake valve on my motor froze up, what causes this is moisture getting in valve which is something uncontrollable, then cold temps outside make it freeze, which in turn makes your piston give in the motor causing the oil to spew and your vehicle to be screwed..Called marathon group, first they told the mechanic it wasnt gonna be covered because it was because of the weather and the cold. I disputed this because its not still my fault. Talked to someone they agreed it should be covered, the mechanic called to confirm everything to which they let him know it in fact was not going to be covered because I didnt perform the routine maintenance to keep this issue from happening. The mechanic says there is absolutely no routine maintenance for this. He said he would literally have to pull the motor out completely to do anything with this intake valve. So now I have a vehicle that I had towed to a mechanic (warranty covers tow) so I paid out of pocket and now am not getting reimbursed. I lost my job due to no transportation and my home due to no income. This should have been covered and I paid 100 a month extra thinking I would be covered in an event such as this. Its complete bull c*** and something needs done. I have lost everything due to this.

      Business Response

      Date: 07/01/2024

      Please See Attached

    Marathon Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.