Complaints

This profile includes complaints for G S Administrators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G S Administrators, Inc.

  1345 Enclave Parkway Houston, TX 77077

• 

  G S Administrators, Inc.

  P O Box 441828 Houston, TX 77244

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a GAP claim back in March 2025. In May they decided they needed more paperwork in which the lender provided right away. A month later I call because it's still processing. After holding 20 min and waiting an hour for a call back they decide to review the paperwork and reject it once again. Tried to resubmit but can't since they have it in processing status. During this time I'm having to pay car note for a car that I no longer have that's been totaled out because over 2 months later they're still processing the claim.

  Business Response

  Date: 06/26/2025

  Dear Better Business Bureau,
  
  We are writing in response to the complaint filed by Mr. ***** regarding the processing of his GAP claim.
  
  Our records show the online GAP claim information was received on April 22, 2025. Several documents submitted by Mr. ***** in connection with his GAP claim were rejected due to being incorrect or incomplete, including the MSRP/NADA documentation,MVR (not all pages were uploaded), the insurance check, and refund documentation (which did not reflect cancellation of all applicable products).A GAP kit outlining the required documents was sent to Mr. ***** to assist with resubmission.
  
  Mr. ***** contacted us on April 23, 2025 regarding the processing of his claim. He was informed about the rejected documents and advised to resubmit the correct versions. A follow-up call was received from Mr. ***** on May 9, 2025, to check on the status of his GAP claim. He was advised the claim remained under review. At that time, the newly submitted retail installment contract was again found to be incorrect. The final correct document was received on June 2, 2025 and the claim was issued the following day, June 3, 2025. Per our policy, claims are completed within 30 days of receiving all required documents. In this case,payment was issued on June 3 one day after receiving the final necessary paperwork.
  
  Thank you for your attention to this matter. We are happy to provide any additional information as needed.
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  It's been more than 10 business days since you say the payment was issued. Yet the lender ********************* still has not received the payoff from you all. They have put this loan in delinquent status because they have not received your payment. 
  
  Regards,
  
  
   
  

  Business Response

  Date: 07/01/2025

  Dear Better Business Bureau,
  
  Thank you for the opportunity to respond further regarding Mr. ****** complaint.
  
  We can confirm that all required documentation to process Mr. ****** GAP claim was received on June 2, 2025. In accordance with the terms of his GAP contract, payment was issued within 30 days of receiving all necessary documents. Our records indicate the payment to ********************* cleared on June 26, 2025.
  
  If Mr. ***** continues to see a delinquency status on his account, we recommend contacting ********************* directly to confirm that the payment has been properly posted. Should any additional documentation or confirmation be needed from our end to assist with this matter, we are happy to provide it.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GS Administrators *** is an Extended Warranty auto policy. On March 27, 2025, I had a transmission replaced that was covered by this policy. Also covered by this policy was a rental car. I submitted the rental car receipt for $145.05 on 31 March, 2025 (attached). After almost a month, I inquired about the payment for this expense. I received an email on 22 April that stated the claim for rental reimbursement had been authorized. (attached) I have inquired twice times since then that I have not yet received the check. Each time they apologized and said the check was on the way. I have yet to receive this check.

  Business Response

  Date: 06/02/2025

  Dear Better Business Bureau,

  
  We appreciate the opportunity to respond to ****************** concerns regarding the delay in receiving his rental reimbursement.
  We sincerely apologize for the inconvenience this delay has caused. We have taken steps to ensure Mr. ******** reimbursement check is processed and issued without further delay. Additionally, a member of our leadership team will be reaching out directly to Mr. ******* today to confirm the delivery address and ensure proper handling.
  

  GS Administrators, **** values our customers and remains committed to resolving this matter promptly and ensuring a positive experience.
  Sincerely,
  

  GS Administrators, ****

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, On 1/21/2025, the vehicle was involved in a hit & run that based on the police report wasnt my sisters fault. However, I have not spoken to my sister since December 2024 due to her not paying her car notes that I co-signed for. I was not made aware it was in an accident until a friend of the family told me. Nonetheless, I started doing everything I can behind the scenes to get this taken care of. Im basically at the finish line with the *** claim. However, this company (GS Administrators) has been giving me the runaround. On 2/7/2025, I sent the cancellation email with all the required ****************** stated it will take 15 business days. Okay no worries, well as of yesterday, it has been *********************************************************************************************** any proof. I only have limited time to send that information to *** before my claim is denied. I even CCd the gap contacts in the email and GS administrators still never responded. This is starting to get frustrating. I have sent numerous of emails with no response. I gotten one response on 3/11/2025 asking about the mileage at time of loss but in the original email on 2/7/2025 I stated I didnt have that information since it was in my sister possession who Im not speaking to BUT we only gotten the vehicle September 2024 and the accident occurred in January 2025 but regardless why was that asked well after the 15 business days???

  Business Response

  Date: 03/19/2025

  Dear BBB,
  
  Thank you for bringing Mr.****** concerns to our attention. We appreciate the opportunity to clarify the status of his cancellation request and address his complaint.
  
  We are happy to proceed with the cancellation of Mr. ****** contract; however, the cancellation request is still pending because we have not yet received the required documentation needed to process the refund. Per the terms of his contract under the cancellation section it states that an odometer statement indicating the odometer reading at the date of the cancellation request will be required.
  
  As of today, we have not received the required odometer statement to finalize the cancellation. We understand that Mr. ***** may not have direct access to this information, and we have advised him that his lienholder or GAP policy administrator may have a record of the odometer reading at the time of loss.
  
  Once the odometer statement is received, we will promptly process the cancellation and ensure the refund is sent to the appropriate party. Mr. ***** may submit this document to *******************************************,and if he needs any further assistance, he is welcome to contact our office at **************.
  
  We remain committed to assisting Mr. ***** and resolving this matter as quickly as possible upon receipt of the required documentation.
  
  Best regards,
  GS Administrators, ****

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car warranty for a pre owned vehicle we had purchased. We selected the highest coverage. Recently the engine on the vehicle went and needed to be replaced. We attempted to file a claim with the warranty company and did not receive any responses initially. Once we received the response from the warranty company, they sent an adjuster who advised they would not cover the engine due to an issue with the oil. The vehicle was serviced properly and within the range for an oil change and checkup. We provided the warranty company with proof that the vehicle was serviced and returned without issue. We were then told that it is not an issue with the oil, but rather a faulty cap. We requested something in writing detailing the reason for the denial and they refused. We requested proof the cap was faulty and were told it was shiny so it must be new. We have never touched anything inside of that engine. We believe this company is selling fraudulent warranties and are using every available avenue to deny a claim. They should be help accountable and others should be aware of this predatory and fraudulent company.

  Business Response

  Date: 03/13/2025

  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to the complaint filed by *** and Mrs. ***** regarding the denial of their engine claim under their vehicle service contract. Our team thoroughly reviewed the claim, the inspection report, and the supporting documentation, and we stand by our decision to deny the claim based on the contract terms related to proper maintenance.
  
  The customers service contract clearly states under subsection D. of WHAT IS NOT COVERED that coverage does not apply if failure to maintain proper fluid levels leads to engine damage. Maintaining proper fluid levels is critical to the proper functioning and longevity of the engine,and in this case, the evidence clearly supports that a lack of proper lubrication led to the engines breakdown.
  
  The inspection findings confirm that the engine failure was directly linked to insufficient fluid levels, which caused damage to the engine components. Notably, the condition of the oil on the dipstick did not match the information provided to us by the repair facility. The oil appeared brand new, as if it had just been replaced, despite the customers assertion that it had been in use for several thousand miles. This discrepancy raised concerns regarding the maintenance history and the possibility of an insufficient oil change. Additionally, an independent third-party inspection was conducted to assess the cause of the engine failure. The inspector examined the engine and found no external oil leaks, ruling out other possible explanations.Ultimately, the inspector determined that the failure was consistent with a sudden loss of engine oil while driving, reinforcing our determination that the engines failure was due to improper fluid levels rather than a covered mechanical defect.
  
  We understand that this outcome is disappointing for the customer; however, the contract terms are clear, and our review confirms that the denial was justified. Our team adhered strictly to the contractual provisions and standard claims procedures in reaching this decision. If the customer believes there are extenuating circumstances or additional information to be considered, we are open to discussing this matter further. We are committed to working with them to ensure a fair and transparent process.
  
  Thank you for your attention to this matter. We trust this explanation clarifies our position, and we are happy to provide any additional documentation or details as needed.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unpaid Gap claim. I purchased GAP insurance on my 2020 ****** in July 2020. On June 26, 2024 I was in an accident which resulted in a total loss. The gap insurance has not paid my claim. The claim was accepted the first time on August 8, they said they sent a check but it was returned because they were provided an incorrect address by the lender, they supposedly resent the check September 12. Now it is October 8, and the check has still not been received by the lender They send it **** with no tracking information. When I call them I am on hold for ***** minutes and I get no answers other than they sent a check and can give me a check number which is nothing that I can do anything with.

  Business Response

  Date: 10/23/2024

  Dear Ms. ******************* you for bringing your concerns to our attention. We sincerely apologize for the delay in processing your claim and any frustration this may have caused. Upon reviewing your case, we found that the initial payment was sent to the address we had on file, which was no longer the correct address. We have attempted to reach you several times at the phone number listed on your contract and your BBB complaint, leaving messages each time. Additionally, we have sent you an email to inform you that we were trying to finalize your payment but needed additional information.  Our records indicate we have not received any response from you, so we are taking the following step to bring this claim payment processing to a final resolution.  A check will be sent overnight to your lender at the address they provided which is referenced below.
  
  ****************************
  Attn: Operations Services
  *****************************************************************************************
  
  We appreciate your patience as we work to resolve this matter.  If you have any further questions or concerns, please feel free to reach out at ************

  Customer Answer

  Date: 10/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/17/2023 My car was a total loss this is my gap company I have sat on hold for several hours until hung up on and have tried emailing multiple times where I just get an automated email back.

  Business Response

  Date: 09/24/2024

  Dear ******* *******,
  Thank you for reaching out to us regarding your recent concern. We appreciate your patience as we worked to address the matter.
  We would like to inform you that, per the terms of your contract, a settlement check has been issued to the lienholder on September 23, 2024. This action is in accordance with our agreement and ensures that all parties are duly compensated.
  If you have any further questions or require additional assistance, please feel free to reach out to us directly at ************.
  Thank you for your understanding.

  G.S. Administrators, GAP Team

   

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  complaint is regarding refund of cancelled vehicle warranty contract. EF105004474IMP.Warranty purchased 10/30/23 and cancelled June ******* when vehicle totaled in accident. Warranty price $3550 refund $2421.90 , and difference $1128.10 for contract time 210 days. No claims were submitted during this time period. Contract states if canceled there will be administrative fee of $50 and pro rated charge. request someone explain pro rated and send itemized breakdown of pro rated charge that wiped out $1000 of refund. I was glad to get part of a refund but feel your customer representative ******** H made the refund process as difficult as possible. She explained vehicle had to be paid off before able to cancel any policy, which is not in contract. I explained that vehicle was totaled and need policy cancelled. She stated I had to send he copy of title before policy could be canceled which is not in contract. She didn't know if I paid cash or credit for contract. I feel this something I shouldn't have to explain to contract writing company I am willing to share multiple painful email that had to be sent to discuss refund.

  Business Response

  Date: 09/24/2024

  Dear Better Business Bureau,
  
  We have carefully reviewed Mr. ******* complaint and our records regarding his *************** Contract (VSC)purchase. Mr. ***** purchased a *** with the purchase of his vehicle on October 30, 2023. This contract was submitted to GS Administrators****** (GSA) on October 30, 2023, and activated on October 31, 2023. On July 1, 2024, Mr. ***** called for cancellation instructions and was advised of the documents needed to process the cancellation. *** received Mr. ****** request to cancel his contract on July 16, 2024. On July 17th we reached out to both ******** and the selling dealership for verification of a cash sale. Once confirmation was received from the dealer, GSA processed the cancellation to Mr. ***** using his date of total loss, June 8, 2024.
  
  Per request from Mr. ****** the cancellation was calculated as follows:
  
   - Sale Price: $3,550.00
   - Sale Date: October 30, 2023
   - Contract Term/Miles: 24 months / unlimited miles
   - Pro-rata calculation based on term used = ******%
            (2 years * 365 = 730+1 total days on contract, ******* days used = 509 days remaining on contract, 509/731 = ******%)
   - $3,550.00 * ******% = $2,471.90 $50.00 = $2,421.90
            (Sale Price * Cancel Factor = Refund Cancel Fee = Refund due to Mr. **************** GSA, customer satisfaction is our top priority. While we regret any frustration Mr. ***** has experienced, *** has adhered to the terms and conditions outlined in the ***. We encourage Mr. ***** to contact our Customer Care team directly if he has any additional questions or concerns.
  
  Thank you for your attention to this matter.We are committed to ensuring a satisfactory resolution for all parties involved.
  

  Customer Answer

  Date: 09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2021, I purchased a 2018 GMC ****** pickup with ****** miles on it. At that time, I also purchased an extended contract for the premier plus wrap for the amount of $2,833.00 to cover for 60 months. On 04/26/2024 my truck broke down with ****** miles on it. I had to have it towed to the shop and once they began to check it out, they called the warranty company (GS Administrators, ink) and was advised that my contract expired December of 2022. That is not 60 months. I have called GS myself on many occasions and I am told that it doesn't matter what paperwork I have they go by what is in the computer. Since the truck cannot be repaired by warranty I have since had to have it towed back home till, I can get it fixed.

  Business Response

  Date: 06/04/2024

  Dear BBB,

  We appreciate the opportunity to address Mr. ******** concerns regarding his Premier Plus Wrap Extended Warranty *************** Contract (the Contract).First, we acknowledge Mr. ******** frustration and regret any inconvenience this situation has caused him. Our goal is always to provide clear and transparent service to our customers. Second, to address the specific points raised in the complaint, we encourage Mr. ******* to review the terms of the Contract, specifically section 2(C) entitled CONTRACT PERIOD found on page 2 of 7 of the Contract. Please see excerpt below:

  2.CONTRACT PERIOD
  C. For Premier Wrap And Premier Plus Wrap Coverage Types: This Contract begins on the Contract Purchase Date shown in the Registration Section and will expire as provided in this section. Time expiration IS measured from the Manufacturers Warranty Start Date. Mileage expiration IS measured from 0 miles and ************ IS NOT in addition to the Current Mileage shown in the Registration Section. The Contract expires at the earliest to occur: (i) The Term Months shown in the Registration Section, as measured from the Manufacturers Warranty Start Date, have elapsed or (ii) the Vehicles odometer registers the mileage identified as the Term Mileage in the Registration Section.
  

  Mr.******* purchased the Contract on February 10, 2021, for a duration of 60 months.However, pursuant to the terms of the Contract referenced above, coverage began on the Manufacturers Warranty Start Date, which was December 7, 2017, as shown on the first page of the Contract. Accordingly, the Contract expired in December 2022, five years from the Manufacturers Warranty Start Date.
  

  The Contract terms, which were provided to Mr. ******* at the time of purchase,make clear that for the Premier Wrap and Premier Plus Wrap coverage types,coverage begins from the Manufacturers Warranty Start Date and not the Contract Purchase Date. Pursuant to the Contract terms, verbal statements made by anyone contrary to the Contracts provisions are of no effect.
  

  We encourage Mr. ******* to review the original Contract documents to confirm the terms outlined at the time of purchase.
  

  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2021 purchase date and March 7, ******************************* $2,700 for *************** Contract (VSC)On July 3, 2021, I purchased what I thought and was told by ******* ****** was a maintenance contract (for oil changes, tire rotations, etc.). I was not provided a copy of the **** so I was unaware it was not what I thought I was receiving for my $2,700. ******* ****** was initially at fault, but GS Administrators never furnished me with a copy of the contract, depriving me of the opportunity to cancel it right away. Not having received a copy of the contract, I was unaware what I actually had paid for. I found out when I tried to use the maintenance contract after my ****** 2-year free maintenance ended and I was informed by ******* that I did not have a maintenance agreement. Unbeknownst to me, they had sold me a 36-month extended warranty for a new car that was already covered by a 36-month warranty. Had GS Administrators provided me with a copy of the contract, as was their duty, I would have read it and known I had the wrong thing. After not being able to use the maintenance contract I thought I had purchased, On February 29, 2024 I called GS Administrators and asked for a copy of the contract. I was told they did not have my contract available to email to me. They finally mailed me one, postmarked March 7, 2024. The contract said I had 30 days to cancel with full refund from the date of mailing and the 30 days started to run when the company mailed me a copy of the contract. I sent a demand for full refund by certified mail and fax within the 30-day period. I have received no response to my letter, but I did find out by calling customer service that a refund in the amount of $174.18 was made to my ****** Finance account. This is a far cry from the $2,700 I have been cheated out of.

  Business Response

  Date: 05/21/2024

  Dear Better Business Bureau,

  
  We have carefully reviewed Ms. ****** complaint and our records regarding her *************** Contract (VSC) purchase. Mrs. **** purchased a service contract, tire & wheel contract, and gap contract with the purchase of her vehicle on July 8, 2021. These contracts were submitted to GS Administrators on July 3, 2021, and were activated by the dealer on July *******. GS Administrators issued the agreements and mailed them to Mrs. **** on August 3, 2021. On February 29, 2024, Mrs. **** called to confirm her coverage and was advised that maintenance was not covered under the contracts she had purchased. She then requested a copy of her agreements, which were mailed to her on March 5, 2024.
  At GS Administrators, customer satisfaction is our top priority. To resolve this matter amicably, we will issue a full refund to ********* This decision is made in the spirit of excellent customer service and should not be interpreted as an acknowledgment of any fault or wrongdoing. We have adhered to the terms and conditions outlined in our contractual agreement with the dealership and Mrs. ************** you for your attention to this matter. We are committed to ensuring a satisfactory resolution for all parties involved.

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

  My complaint with GS Administrators has not been resolved.  It took them a while to contact me.  They offered to refund my contract in full and said they mailed a check on May 21, 2024.  However, it is now June 5, and **************** states that they have not received the check.

   

  I do believe that they sent it, but I do not want to report this matter resolved if I have not received the money.  I will let you know when that happens, because they should get credit for the good faith refund, if in fact it is sent to me.

   

  Thank you for following up.

   

  ***** ****

  
  
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a new car, the dealer led me to believe I had to purchase GAP, a *************** Contract and Tire/Wheel warranty in order to get the 5.9% APR rate through their lender which I ended up choosing over mine. Now I found out its illegal and I was approved either way. So Ive contacted G S Administrators, they said I can only cancel through the dealer ship. The dealership is giving me the runaround saying I need to cancel through G S Administrators. I have 10 days left before the 30 days for the full refund and feel like they are both playing the game of wait and see. And on the contract for the vehicle service it says it cost ***** but on the breakdown of finance agreement it shows they charged me *****. The Tire/Wheel contract shows 995 but the breakdown agreement shows they charged me 1595. I have all the paperwork and the dealer ship will not give me an explanation. *************** Contract #WR1F05481962EC Tire and Wheel #DW505481970EC GAP ins Did not have picture of account number at time of writing.

  Business Response

  Date: 05/09/2024

  Dear BBB,

  We appreciate Mr. ****** bringing this matter to our attention. Customer satisfaction is important to us, and we are grateful for the opportunity to address his concerns.

  We have reviewed our files in connection with this matter, and GS Administrators****** (GSA) does not have a record of previous phone calls or other communications from Mr. ******* However, following receipt of Mr. ******* message, we have initiated the cancellation of his Guaranteed Asset Protection (GAP) contract, Tire and Wheel contract and his *************** Contract (together, the Contract(s)) as of May 1, 2024, the date of his communication to the BBB. Once the cancellations are processed a full refund will be issued in accordance with the terms and conditions contained in each Contract.

  While we are concerned about Mr. ******* comments with respect to statements made regarding the financing of the products, under the terms and conditions of the Contracts, verbal statements or representations made by anyone which differ from the Contract provisions have no effect and do not alter the Contracts. We encourage Mr. ****** to contact the dealership directly with any additional questions or concerns regarding his experience at the dealership.
  

  We invite Mr. ****** to contact our Customer Care team directly if we can be of further assistance. Thank you for your attention to this matter.

  Sincerely,

  **** *******
  G S Administrators, Inc.
  P.O. Box 41194
  Houston TX  77241