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This profile includes reviews for G S Administrators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G S Administrators, Inc.

  1345 Enclave Parkway Houston, TX 77077

• 

  G S Administrators, Inc.

  P O Box 441828 Houston, TX 77244

Review Details

• Review fromLinda S

  Date: 08/13/2024

  1 star

  Linda S

  Date: 08/13/2024

  Impossible to get a person on the phone for questions regarding a claim. You are on hold for hours

  G S Administrators, Inc.

  Date: 08/16/2024

  Thank you for taking the time to share your feedback. I’m sorry you have had a difficult time reaching us. We strive to provide timely assistance to all our customers. Our phone support is available from 8:00 AM CST to 6:00 PM CST, Monday through Friday.
  
  I’d like to help resolve your issue as quickly as possible. You can reach me directly at [email protected]. If you could please provide me with your claim details or any additional information you have, this will allow me to look into the situation and ensure you get the assistance you need.
  
  Thank you for your patience and understanding. I look forward to resolving this for you.
  

• Review fromRoy G

  Date: 07/27/2024

  1 star

  Roy G

  Date: 07/27/2024

  I just recently bout a vehicle and added an extended warranty from *********. First time using the warranty after about 32 days of having said vehicle, my experience with ********* hasn’t been pleasant. Considering that on one of the busiest service days at a dealership, they don’t have anyone working on a Saturday to take claim calls? Which I find annoying and beyond confused why they would not? So I can’t have my vehicle fixed because of this. So is this normal practice for SecureNet to inconvenience their customers??

  G S Administrators, Inc.

  Date: 07/30/2024

  Mr. Gonzalez,
  
  We’re sorry you’ve encountered difficulties with obtaining approval for repairs related to coverage provided by your Service Contract from SecureNet. GS Administrators does have an after-hours process in place which addresses most repair authorizations outside the regular business hours. We would like to review your particular claim but are unable to locate you in our systems given the limited information provided here. Please contact our customer service team at 800-392-2635 between the hours of 8:00 a.m. and 6:00 p.m. CST so we may assist you and review your concern. We would need the VIN (vehicle identification number) or the Service Contract number to look up your claim and any coverages you have in place. Thank you and we apologize for any inconvenience.
  

• Review fromWiliam R

  Date: 04/04/2024

  1 star

  Wiliam R

  Date: 04/04/2024

  In June of 2023 I purchased a 2015 ***** ******** from ** ****** ********* in McKinney TX. I also purchased a ********* extended warranty and was told at the time of purchase it was bumper to bumper. I took my truck in for two repairs and I am being told I owe $2263.00 because the repairs (replacing the radio and a sensor on the 4 wheel drive) are not covered under warranty. I was misled by the dealership and ripped off by **********

  G S Administrators, Inc.

  Date: 04/11/2024

  Dear Mr. ******,
  Thank you for bringing your concerns to our attention. We apologize for any confusion regarding the coverage of your SecureNet service agreement. After reviewing your case, we found that there was indeed an error in the system, and the 4-wheel drive switch is, in fact, a covered item under the Ultra Plan Coverage. However, we regret to inform you that the radio replacement is not covered under the agreement.
  We understand your frustration and apologize for any inconvenience this may have caused. Our team is committed to providing transparent and accurate information to our customers, and we regret any misunderstanding that may have occurred during the purchase process.
  We have corrected the error and notified your repair facility to authorize the 4-wheel drive switch replacement. Please feel free to contact us directly if you have any further questions or concerns. We appreciate your understanding and look forward to resolving this matter to your satisfaction.
  Jeff Kendrick
  Senior Manager, Operations – Claims & Contact Center
  GS Administrators, Inc.
  1345 Enclave Pkwy
  Houston, TX 77077
  *********@gsadmins.com
  (713) 580 - 3106
  (713) 580 - 5113

• Review fromGuillermo A

  Date: 10/25/2023

  1 star

  Guillermo A

  Date: 10/25/2023

  On Friday October 20th 2023, I brought my car to **** ******* ****** dealership. I was told that my car needed some repairs. I was told that the repairs needed at the time were the axle on the passenger side and the replacement of the ball joints on both sides of the front end. I purchased a warranty agreement from GS administrators last year in its still IN FORCE. I PURCHASED THIS AGREEMENT FOR $2,500. ( AGREEMENT # **************). THIS IS A PLATINUM LEVEL WARRANTY COVERAGE WHICH CLEARLY AND EXPRESSLY INCLUDES THE REPAIR OF THE BALL JOINTS. I am extremely dissatisfied and appalled by the audacity of this warranty company to deny this repair. I want this business to step up to the plate and approve these repairs.

  G S Administrators, Inc.

  Date: 11/02/2023

  Thank you for taking the time to share your recent experience with us. GSA reviewed the details provided by both you and the repair facility, along with the photos supplied by the dealer. We did not identify any leaks in the ball joints or their boots that align with the manufacturer's replacement criteria, and as a result, the claim for the ball joints was declined due to a lack of definitive evidence of damage. GSA did, however, confirm a leak in the right front CV Axle boot, and therefore GSA authorized the claim for repairs to the CV Axle boot. If you have any additional questions, please don’t hesitate to reach out to our Customer Care Center at 1-800-833-8443 and ask to speak with a manager. We value your feedback and appreciate the opportunity to address your concerns.
  
  

• Review fromPaul R

  Date: 08/26/2023

  1 star

  Paul R

  Date: 08/26/2023

  I got a truck from a dealership and bought the unlimited mile warranty and paid it full with a trade in value I have. Then my truck broke a ball joint and I had it towed to the Toyota dealership and then the claim adjuster came out and said they can’t cover the damages because of the lift that is on the truck. When we bought the truck and the warranty the lift was already on it and the dealership said it would cover it. So now I have paid 2,000 for a warranty that won’t cover anything and can’t get my money back and they won’t fix my truck. I feel like if you covered the truck with the lift when you bought it you need to live up to what your dealership said and pay for the damages. Or give us the money back that we paid for this insurance. My best advice is to run don’t get this insurance they find a way out to not pay and leave you paying them and the bill to fix the truck.

  G S Administrators, Inc.

  Date: 09/05/2023

  Thank you for taking the time to share your recent experience with us. We understand the frustration that comes with unexpected vehicle issues, especially when they disrupt your routine and leave you without transportation. We would like to address the concerns you raised in your review and provide you with further clarification.
  
  Regarding your claim filed on 08/18/2023, the third-party inspector who assessed your vehicle found the presence of modifications on your vehicle exceeding the tolerance levels set forth in your Vehicle Service Contract (“VSC”). The inspector found that the premature failure of the ball joint and struts joint and subsequent issues with the struts, culminating in the resultant damage to your vehicle, was caused by these modifications.
  The decision to deny the claim was made in accordance with the terms and conditions specified in the VSC that you signed at the time of purchase. These terms and conditions exclude coverage for failures caused by after-market modifications. Adhering to these guidelines is crucial to ensure fairness and consistency for all our customers. Coverage remains available under your VSC for failures which are not caused by the modifications.
  If you have any further questions or require additional information, please don't hesitate to reach out to our Customer Care Center at 1-800-833-8443. We value your feedback and appreciate the opportunity to address your concerns.
  

• Review fromAndrew A

  Date: 08/23/2023

  1 star

  Andrew A

  Date: 08/23/2023

  I think you people are a joke. My car was brand new it's covered by warranty all you guys did was hustle me for some more money to pay for a warranty on top of the warranty. Taking advantage of the public is never positive for business

  G S Administrators, Inc.

  Date: 08/29/2023

  We
  have come across your review on the BBB and are genuinely interested in
  addressing your concerns. In order to conduct a thorough investigation and
  provide you with the necessary assistance, we kindly request more specific
  details about your experience.

  The details you've shared in your current
  feedback are limited, and insufficient for us to confirm an account in our
  system.

  To ensure we resolve your concerns effectively, we encourage you to get
  in touch with our dedicated customer care department at [email protected].
  By doing so, we can work together to better understand your situation and work
  towards a resolution. 

  Thank you.

• Review fromPat G

  Date: 05/10/2023

  1 star

  Pat G

  Date: 05/10/2023

  On May 3rd, 2023, my Infiniti qx80 was towed to Nissan dealership. Which I had to pay out of pocket because my warranty only covered 10 miles I live 50 miles from the dealership. Securenet, GS Administrators said I was responsible for anything passed that. Finally got a ride to dealership on Wednesday same day of tow. The dealership looked at on Thursday, around 12:15pm, I was told by warranty company an inspector would be out to look at my vehicle within 24 to 48 hours. It was over 72 hours before he came out warranty company was no help whatsoever. They had to wait until the next day to give approval which brings me to one week I’ve been without a vehicle. Finally approved I called for a rental I was told by rude Manager Chris that wasn’t an option. Mind you he spoke to me like I was stupid. I called back I spoke to rude adjuster Phillip which didn’t like that I was speaking up trying to explain I had no transportation and couldn’t afford a rental he kept trying to explain the same thing to me I told him I had good understanding because I would not let him continue with his lies he hung up on me. I called back once more for a grievance or complaint line I was told it was down and wasn’t working. Needless to say I’ll be without a vehicle for two weeks no way to get to appointments, grocery store. This company has no compassion for people. These people are crooks that get away with empty promises on a piece of paper. I will continue to post on social media about this terrible company. Buyer beware always do research on companies that seem to good to be true but in all actuality are crooks. Very disappointed. I will tell everyone I know purchasing a vehicle about this shady no compassion bunch of devils.

  G S Administrators, Inc.

  Date: 05/19/2023

  Ms. *******,
  Thank you for bringing your experience with our claims area to our attention, as your experience is not representative of how we want our customers to be treated. We are sorry for the inconvenience and frustration you have experienced.
  Thank you for taking the time to speak with our executive team this week and for working with us to resolve this issue. We have arranged for a vehicle for your use until your vehicle repairs can be completed. It is our understanding that there are back-ordered parts delaying the repair, which is out of our control. Please reach back out to us if you experience any additional difficulties and we will do everything we can to help find a solution.

• Review fromBeatriz R.

  Date: 01/15/2023

  1 star

  Beatriz R.

  Date: 01/15/2023

  My suburban just would not start the evening of Dec. 23rd. Got it towed to a local shop. Upon putting it on a lift, the tech discovered a screw missing that holds the starter and the other that also holds the starter to the flywheel was broken. The tech recorded the finding and put a screw in the missing one. He said it was a temporary fix and it needed to go to dealership so they could evaluate and take out broken screw. On 12/27 my husband called securenet and spoke to Brandon. We heard back from him on 1/3 because that is when dealership contacted him. He said that the only way repairs would be covered was if screw came out clean. Otherwise they were not paying for it, in the end the dealership refused to work on vehicle because it was too risky and if they attempted to take out the screw it could break the case. Bottom line car needed to be fixed and they could have easily seen that all screws and parts were original GM parts and no one had worked on it. I do not know how that screw could have broken off, but it should be covered as when I bought the warranty was assured it would cover bumper to bumper.

  G S Administrators, Inc.

  Date: 01/16/2023

  After review of the claim request I found that an error was made and the concern should of been covered. I have an associate reaching out to the repair facility at this time to correct this mistake.