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Business Profile

Bakery

Nothing Bundts Cakes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22 I picked up two cakes that was horrible and my Thanksgiving dessert was ruined. I ordered the cakes a week before picking them up. The cakes were very small not normal size and the icing was not professional. I asked to get two others cakes and was told nothing they could do. I asked for the manager at the store and was told she was not available. I called the store twice and was told *** manager not available. I emailed the store and the manager responded, did you ask my employee to get me at the time you picked up your order. I responded yes, and never heard back from the store manager via phone or email. I contacted the corporate office via email and phone with no response back. The company is not willing to take responsibility.

    Business Response

    Date: 12/11/2023

    Ms. ******* was asked if she would like to speak with the Manager when she collected the cakes.  She elected not to speak with the Manager.

    Customer Answer

    Date: 12/12/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  


    This is not a true statement from the company. My email atated I asked for the manager and she was told she was not there. This company has an integrity problem and do not wsnt to take responsibility are responsibility. I requested the manager and in my statement they said the same.  They never addressed why the employee didnt offer a replacement are get the manager. I wasnt happy with my purchase, so why didnt the employee try to fix it after I asked. What about the phone calls made to manager and never called back.  


    Regards,





     


Nothing Bundts Cakes is NOT a BBB Accredited Business.

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