We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Caps and Gowns

Houston Graduation Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caps and Gowns.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2025-04-24 Amount to be refunded: $92.28 Graduation cap, gown and tassel - Made the payment on April 24, 2025 to Herff Jones, Received the order confirmation. After that I tried to call them many times during the business hours (the call directly goes to voice mail, saying that they are closed now); I tried to reach out to them through emails but never received a reply. Whenever I put the order number for tracking on their website, it says the order has not been ************* daughter needs her graduation gown/cap/tassel to be worn on 7th May and as Herff Jones was not reaching out to us through phone, email or anything we have to buy gown/cap and tassel from somewhere else. I have never received any package from Herff Jones till to-date i.e. 5th May. I want to ask for my refund and no one is contacting *********** is not contacting me to resolve the problem.

  • Initial Complaint

    Date:04/29/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely disappointed with the lack of communication and service. Ive called and emailed multiple times with no response, which has been incredibly frustrating. My daughter was supposed to receive her letterman jacket back in December its now April and we still havent heard *********** truly feels like they dont care, and as a parent, its heartbreaking to see my child let down like this. If it were their own child, I imagine this would have been handled very differently. Im left feeling ignored, upset, and without answers. I would not recommend this company based on our experience.

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cap and gown and a tassel and picture frame on January 31, 2025 for my daughter's graduation in May. I received the cap and gown, but have not received the tassel and picture frame. I have reached out to the company Herff Jones via telephone and email several times this week. No tracking information is provided. I have not received a response via email to **** Branch/***** ****** ************************************************************************************************ Automated calls to the company ************* direct me to email company sales representative. I have done that with no response, so now I want a refund for the tassel and picture frame and handling fee and no further contact with this company.

Houston Graduation Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.