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Business Profile

Colorist

Noir Hair Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colorist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First contacted 7/31 to inquire about appointments
    Set up consult on 8/17 @ 4pm with a $50 deposit
    Paid $200 deposit on 8/17 - 100 via ***** and 100 via cash
    Quote 5 hours @ 150 an hour and she stated it would be about 700 to do my hair. Set up appointment for sept 1 @ 11 am for a 5 hour appt and no copy of terms and agreements just a appointment confirmation
    Got a text morning of 9/1 saying she was running late and needed to sanitize room
    Arrived in room at 11:15
    Went over hair goals and wanted to do.
    When I was in the chair she stated her price would now $155 and our appointment would take all day and the new price would be 930
    I told her this was out of my budget and not what we originally agreed to
    She stated we did not need to proceed with the appointment and she would refund my deposit and to send her my *****
    I sent her a screenshot of my ***** and left, sent me a text message that she would not refund me
    Got blocked on instagram and phone
    Went back and spoke to Amanda manager of ****** ***** ****** as I did not feel safe going into her suite as I did not know how she would react
    She told armada she would not going back and forth with me
    Our contract was no longer upheld on her side and therefore I should get my deposit back

Noir Hair Studio is NOT a BBB Accredited Business.

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