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Business Profile

Decorative Screens

Valley SunScreens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Decorative Screens.

Complaints

This profile includes complaints for Valley SunScreens's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valley SunScreens has 3 locations, listed below.

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    • Valley SunScreens

      8019 Sunny Ridge Dr. Houston, TX 77095

    • Valley SunScreens

      17519 Lobo Trail Houston, TX 77084

    • Valley SunScreens

      5003 Hastingwood Dr. Houston, TX 77084

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased window screens from ***** ****** in October of 2021. B**** Weimer was the sales person and G*** Weimer was the owner listed on the receipt. The screens were in stalled the first week of November. Within days, 3 of the windows the screens were installed on were busted. I contacted G*** Weimer by phone and he stated he was a partner with B**** and that I would need to contact B**** to get the windows fixed. We contacted B**** by F******* Messenger and he stated he would reimburse us when we got the windows repaired. We repaired the windows and sent B**** the receipt requesting the reimbursement. B**** did not respond to the message for reimbursement. We messaged him several times after that and did not get a response. We also tried to contact him by phone but did not get a response. The phone number we have for B**** is no longer in service. Since the time that we discovered the 3 original windows busted, we have found 3 more windows busted. I contacted G*** Weimer by F******* messenger on his ***** ****** page( on 08/20/22) but did not get a response. That F******* page has now been shut down. I contacted G*** Weimer by phone to try and resolve the issue but he was not very responsive. He stated he has closed his part of the business and now runs his business with ********* Solar Screens. The cost to replace the first 3 busted windows was $1055.44.

    Valley SunScreens is NOT a BBB Accredited Business.

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