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Business Profile

Durable Medical Equipment

Life Changing Support Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father-in-law Received a phone call from Life Changing Support, LLC, asking if he needed any medical equipment & that ******** would cover the cost of whatever he ordered and that it would be free to him. The company had all his information including his SSN, which is very disturbing. They were very insistent and kept saying these would all be free. He finally said okay received 2 knee braces and a back brace, all of which he didnt need. The shipment date was 05/28/2024. As of yet, to my knowledge he has not received a bill for any of the equipment. I called Life Changing Support to get a return authorization but their voicemail box was full. I had no other recourse but to hang up. I believe that this company is guilty of elder abuse and what they are doing is fraudulent against ********. If ******** recipients need medical devices they should be able to get them from their doctor. Devices like this need to be fitted to each person and not receive random, off the shelf braces. I am filing this claim in hopes that this company is shut down so they dont prey on any other elderly ******** recipients.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company misrepresented itself when they called me. They claimed that all equipment was paid for by ******** for senior citizens. They also claimed that the equipment included was a back brace, knee braces and wrist braces. When I received the package it included a back brace, two sets of knee braces but no wrist braces (which is what I needed). I read the enclosed paperwork and it states that ******** pays for the braces for only thirteen months, after that time I'm responsible for monthly rental cost. All I ask is for a cancelation of this order and a return shipping label.

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in january 2024 my father recieved a misleading phone call and was tricked into giving them his ******** number. Later he received a very large box with a back brace, knee brace and wrist brace that were all charged to his ******** account. we want to send these items back and can't get anyone to return our calls so that we can do that. This company is taking advantage of elderly people and ripping off ******** which is shameful!!

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 1 /2 /24 shipped me a box of plastic medical braces which was not authorized then proceeded to charge ******** several thousand dollars. PHONE NUMBERS do not work for this business. scam artist !!!!!!!!!!!!!!!!!!! i have called ******** and filed fraud .

  • Initial Complaint

    Date:01/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Being billed by the company for delivery of an unauthorized, not requested product. I remember them swearing no charge at all.

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company solicited my 80-year old mother on the phone. They then shipped her two boxes of various braces for her back, legs and arms. She does not use or need any of these items. They then billed her $800 and are asking for her insurance information to bill the remaining $4000.

    We have contacted them asking for return instructions and shipping labels. They told us they would email us a label and instructions but have not sent anything. The number to call for support (from the invoice*************) is an answering service in a different state with no access to any records of the items shipped or the names/addresses of recipients.

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received phone call from this "company" asking if I needed any medical equipment & that Medicare would cover it and that it would be free to me. At first I declined, but they kept at it, giving reasons to get something. We finally decided on a knee brace. About 2 weeks later, I received a BACK brace, which I didn't need. I called them to tell them of the error, they said they would forward the information & someone would be in touch to remedy this. No one ever called. 3 months later, I received a bill in the mail saying they charged Medicare $1371.22 for a back brace. After the Medicare adjustment, Medicare paid $749.10 for a back brace that cost retail MAYBE $100, and then sent me a bill for $191.10 for something I have never used, nor needed. I feel this place ripping off Medicare & our system any way they can.

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to return this product and cannot get a return authorization. I have not paid for the product as I was told it was covered by Medicare.

Life Changing Support Llc is NOT a BBB Accredited Business.

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