Complaints

This profile includes complaints for Spark Energy, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spark Energy, L.P. has 4 locations, listed below.

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  Spark Energy, L.P.

  12140 Wickchester Ln Ste 100 Houston, TX 77079-1211

• 

  Spark Energy, L.P.

  2105 Citywest Blvd Ste 100 Houston, TX 77042-2855

• 

  Spark Energy, L.P.

  12140 Wickchester Ln Ste 10 Houston, TX 77079-1211

• 

  Spark Energy, LLC

  334 N Charles St Baltimore, MD 21201-4372

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fee assessment from this company is outrageous; since I engaged service with this company they operated with unscrupulous company practices.
  * the sales person lied about Spark Engery covering the cost of my disconnection from prior company
  * resolution of this took months until they accepted fault
  I made the decision to go month to month instead of renewing a contract with this company for that reason alone.
  My bill was due 8/19/22, company policy is to assess daily and notice fees on top of the bill.
  * $3.55 daily fee
  * $9.99 notice fee
  This is price gouging the customer and the company should be penalized for these practices. A (1) late fee is understandable but this is outrageous and excessive.

  Business Response

  Date: 09/07/2022

  To Whom This May Concern:

  
  This is Spark Energy’s (“Spark”)
  response to BBB Complaint Number ********.

  
  Thank you for bringing **** *******’s
  concern to our attention.

  
  Upon receipt of
  the BBB’s notice, Mr. *******’s concerns were reviewed by the Company. During
  our review, we found that Mr. *******’ electric invoice was generated on 07/05/2022,
  for an amount of $43.02 due on 07/21/2022. On 07/25/2022, Spark generated a
  Disconnection Notice because a payment was not received by the due date of
  07/21/2022.  Attached you will find the
  Disconnection Notice mailed to Mr. *******. The notice stated that as a result,
  a $9.99 DNP Notice Fee would be assessed.
  
  Our records
  indicate that a payment was received on 07/27/2022 for $43.02.
  
  As stated on the
  Disconnection Notice, on 08/03/2022, a new electric invoice was generated for
  an amount of $70.91 due on 08/19/2022 which included the $9.99 DNP Fee, as well
  as a Late Payment Penalty of $2.15. 
  
  Furthermore, on 08/22/2022
  an additional Disconnection Notice was generated because a payment was not
  received by the due date of 08/19/2022 (Letter attached). On this same
  date, Mr. ******* contacted Spark to inquire about his invoice and requested to
  speak to a supervisor. He was advised that as a onetime courtesy, the DNP fee
  and Late Penalty Fee would be waived.
  
  On 08/23/2022, a
  payment of $70.91 was received. 
  
  Lastly, we’d like
  to confirm that a new electric invoice was generated on 09/01/2022 for an
  amount of $66.02 due on 09/19/2022 which includes a $9.99 DNP Fee, as well as a
  Late Payment Penalty of $3.55.
  
  Based on our
  research, we determined that the DNP Notice Fee and Late Payment Penalty is
  considered valid as the payments were not received by the Due date listed on
  Mr. *******’s invoices.
  
  At this time,
  we’d like to confirm that the account currently has a balance of $66.02 that is
  due on 09/19/2022.
  
  Please let me know if you have any
  further questions or concerns.
  Best regards,
  
  Perla
   | Regulatory
  Specialist