We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

CT Sounds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon receiving my prdouct and installing it. There was terrible electrical feedback coming from the product. I contacted the company (they intentionally don't have a phone number) via email. I was immediately met with resistance. I was told that they needed my to tear my vehicle a part and provide pictures of my entire install, wiring etc. I explained to them that I'm not a novice customer by any means and that my work was solid. They kept insisting that I send them pictures. So reluctantly I did. At that point I had purchased a replacement amplifier from a well k own manufacturer. When I turned it on the electrical feedback issue went away. So I went one step further and tested my cables and wiring. All of them were in perfect working order. When I made CT Sounds aware of my findings and that I had installed a replacement and the issue went away. They finally sent me a return shipping label. After a week and a half went by I reached back out to them to get a status on my warranty amplifier. They responded with sending me a invoice request for $40. I responded with "Excuse me? What is this about?" Then I was told that their "warranty policy" states that if a product is found to be in working condition that they will charge the customer $40 in shipping fees and 30% servicing fee on top of that. But that they were waiting the %30 fee. As if they were doing me some sort of favor. This was never mentioned to me prior to sending the defective product back to them and holding it hostage. This is terrible business practice and a scam. For all I know, the recieved the product, let it sit at their facility and then sent my an invoice. They also continue to insist that the problem is nothing ro do with their cheap product and have literally listed every possible cause outside of the amp being defective. It is absolutely absurd. I went above and beyond to prove that it wasn't being caused on my end and they continue to fight me on this and now want money from me.

CT Sounds is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.