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Business Profile

Furniture Consignment

US Brand Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number 19682
    I ordered a ** 24 inch front load washer from this business on October 21st. On October 24th I got an email stating the order was scheduled for pickup and that I would receive an email with shipment confirmation. I have not received that email. I have my daughter helping me with this and she emailed them asking them about it on Tuesday as it has been two weeks. They sent an apology letter guaranteeing deliver but gave no information. On Wednesday my daughter tried calling them got no answer and left two voicemails. She also tried the online chatting on their website with no reply. After getting no reply from them we decided to ask for a refund and sent an email per the policy on their website. My daughter also tried calling again today to ask for refund and got no answer. The price was $570.00. I have my receipt.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a washer and dryer from US Brand Furniture and paid for it on 10/17/22. Their website indicates they are located at 5085 Westheimer Rd, Houston, TX 77056 (713)588-6431. The store provided a tracking number in an email as follows:
    k




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    Spam





    US BRAND FURNITURE

    [PLEASE READ] Wendy ******* We are glad to have your shipment on transit. thank you for shopping!
    Yahoo
    /
    bath and laundry renovation



    US BRAND FURNITURE
    Unsubscribe
    To:
    w***********@yahoo.com

    Thu, Oct 20 at 9:11 AM

    View online version


    Hello Wendy *******,

    Your order #***** has been picked up successfully by United Parcel Courier. your order is on transit and the estimated delivery time for this order is 7-12 business days or less. (excluding holidays and weekends)
    Track ID: *********.

    The tracking number is invalid and there is no answer at the shipper's number. I have tried to email the person who invoiced me and the email address comes back as invalid (*************@gmail.com). I have contacted the vendor and it is a generic voice mail and does not identify the store. I have emailed the store and the shipper without response. I am unable to track the appliances for which I paid $1500 and unable to obtain a reply from US Brand Furniture.
    I also checked stores at this address The Galleria and this vendor is not listed at the address. I would like a refund of my $1500. The invoice lists my husband's business Lou's Concrete but this is not a business order. It is for appliances for my home.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product never arrived and could not get hold of business. When I did they hung up the phone or canceled on the online chat.

  • Initial Complaint

    Date:10/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 10/21/22
    Item bought: Soundboks 2
    Amount: $450
    Website: usbrandfurniture.com

    Business committed to provide to send the bluetooth speaker once the transaction was processed.

    This transaction does not seem legitimate. The statement from my credit card shows a person's name Madiha instead of the business name. All the emails that show on the invoice and receipt seems to be of a personal account and not the business. I tried to contact the seller a few times both email and by phone but there is no answer. I emailed them that I would like a refund and there's no reply.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a washing machine online through the company website: https://usbrandfurniture.com
    Specific item link: https://usbrandfurniture.com/index.php/product/electrolux-efls527uiw-27-inch-front-load-washer-with-4-3-cu-ft-capacity-adaptive-dispensertm-luxcare-wash-system-perfect-balance-system-9-wash-cycles-perfect-steamtm-sanitize-18-m/
    The payment fields for my credit card with all shipping and billing information were completed and submitted. This process generated error messages on their site and a message specifying an "invoice" method of payment was presented as the solution for payment by the company site. An order confirmation was received from the US Brand Furniture site at 4:45PM 10/04/22 (directly following the order submission online.)
    An invoice arrived via email at 12:44 AM 10/05/22 from an address (ulices c***** * that makes no reference to the Company website, but does indicate the order number that corresponds to the order confirmation email originally received . A link to pay the invoice was included in the email message. When the link was opened there is a place to enter card information and a reference to ****** ** ****** **** ********** ********* The phone number listed on the website is (713)588-6431 . That call was picked up, I could hear some voices but the call was immediately disconnected without a greeting. When I called the same number again an automated voice picked up that did not sound like an outgoing business message.There has been no reply to the email I sent to the address listed on their website for communication, [email protected].
    This appears to be a scam and the phone number you have listed in for this business is attached to a legitimate business with a similar name but NOT the same name.
    website: https://usbrandfurniture.com
    Contact info listed on the website
    US Brand Furniture
    **** ********** *** ******** ** ***** ************* ****** *************************

US Brand Furniture is NOT a BBB Accredited Business.

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