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Business Profile

Gas Station

BP America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Reviews

This profile includes reviews for BP America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BP America, Inc. has 175 locations, listed below.

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    Customer Review Ratings

    1.8

    Average of 5 Customer Reviews

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    Review Details

    • Micah B

      Date: 04/29/2025

      I experienced discriminatory, harassing, and threatening behavior at this ** location (****************************************************************) by an employee named ***. After parking briefly to check a flight status prior to entering to make a purchase, I was ordered to leave without cause and subjected to baseless accusations of being associated with heavy drug activity in the area. Even after stating my intent to patronize the store, I was told I would have to leave immediately, effectively being denied service. The employee escalated the situation by approaching my vehicle aggressively, causing me to fear for my safety.This behavior constitutes clear profiling, harassment, and a violation of consumer rights. I am a working professional with no criminal history and no ties to the area. ** should take immediate corrective action as this incident demonstrates serious deficiencies in employee conduct, training, and customer safety protocols. Surveillance footage from the specified date and time can fully substantiate my account. (4/28/25 @ *******

    • John B

      Date: 07/31/2024

      Have been a member since 1974. Paid a annual premium. Wanted to cancel and get a prorated refund, but was told this couldn't be done because I had used the card for a tow. The member service dept hung up, which was ok because I couldn't understand them anyway.

    • Tim L

      Date: 01/23/2024

      I had to share our amazing experience with the bp station located at 11120 Hwy 23, Mars Hill North Carolina. We are snowed in with 3 small children and no food on our vacation when we contacted Ruain, the owner of the bp station. He was amazingly kind and made 2 trips up the mountain over the next few days bringing us food. We do not know what we would have done without them. Thank you bp for having such an amazing owner. We now count them friends and wish to support them in any way possible

    • Erica R

      Date: 10/18/2022

      VERY VERY VERY BAD CUSTOMER SERVICE
      Employee refused my service because she did not know the price of the merchandise I was trying to purchase.
      Employee called boss to ask for the price of items, the boss did not know either. I have bought these things before from the same location. I made her aware of the price I pay very often. She refused. Told me to get out.
      I asked for her and her boss’s information so that I can file a complaint, she refused. ***** ********* ** **** ***** ******* *** ****** ******* ******* ** ******* *** ****** ***** Worst experience ever all because I stopped at the gas to make a purchase and employee didn’t know how much to charge me.
      Under no circumstances did I do anything wrong!! Terrifying experience customer and employee yelling at me all because
      SHE DID NOT KNOW THE PRICE!!!
      This location has also stolen money from me! I purchased $20 in gas, they charged my card for $30. I went back to let them know and they took down my information and I never heard from them again.
      I showed her how there were 2 transactions on my card at once… one for $20 and one for $10. They never helped me or refunded me and it has happened several times but I didn’t know until I checked my transaction history.
      Honestly I never get receipts at the pump, so I didnt have that. This location is definitely a rip off. You can you something on Monday for $2, go Tuesday and a different employee may charge you $3, then on Wednesday you’re paying $2 again.
      They need to be investigated !!!!! If I could give 0 stars, I would!!!

    • Leah W

      Date: 10/03/2022

      Very unprofessional and take no responsibility for their mistakes. I had a business account with them and they were so unprofessional. When we would call in no one could help and they’d just give you a run around. They pull your credit and then after that no questions can be answered and don’t bother speaking to a supervisor they don’t ever return calls.

    BP America, Inc. is NOT a BBB Accredited Business.

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